Frequently Asked
Questions

Q: I want to check if my GST data is up-to-date in BUSY. What reports or tools should I use to validate the GST information?

to check if my GST data is up-to-date in BUSY. Step 1: Go to housekeeping menu step 2 : Run Update Gst Summary Step 3 : Select full option Step 4 : start the process

Q: Why is my BUSY displaying an incorrect GST rate, such as %, even though I cater to a different segment like service provision?

Here's how you can troubleshoot and resolve it: Step 1: Incorrect Tax category Configuration Step 2: Verify HSN Code or Item Classification Step 3: Check Date-Effective Tax Changes Step 4: Reconcile your service-related transactions with your GST returns

Q: The BUSY is repeating the same sales session in the GST R report with different tax rates. How can I avoid this duplication?

GSTR 1 report showing the same sessions multiple times with different tax rates kindly esure that if in your transaction there is multiple tax rates entered then in GSTR1 reports multiple tax rate show whenever you open report.

Q: My previous year's invoices are not showing up in my current BUSY records. What is the process to reconcile or retrieve these invoices?

If previous year not showing in current year Step 1 : Verify date range Step 2 : CHeck filter Step 3 : Search missing invoice Step 4 : Re enter missing invoice Step 5 : Check transaction history

Q: Why is the HSN-wise value not tallying with my calculation of total BB + BC sales? Where is the difference coming from?

HSN wise value not tallying with calculation of B2B+B2C sales because, the reason is while entering credit/debite note w/o item HSN and tax details was missing so that's why HSN value not tallying with calculation of B2B+B2C sales.

Q: I want to submit my GST report but the attestation code is missing. How can I add or generate the attestation code?

In BUSY, you do not typically need to generate an attestation code for your GST reports. The generation of the attestation code is a process primarily related to the GST portal and is not done within BUSY software.

Q: I paid excess GST but am unable to match it in the BUSY ledgers later. What is the resolution for this problem?

If you have paid excess GST, it won't match with your ledger. To resolve this, you need to adjust the excess amount with the payable amount. If you don't adjust it, it won't match with your GST summary.

Q: I have completed invoice tagging but the ITC claim amount is not reflecting correctly. What should I do to fix this?

You need to check if the ITC has been tagged correctly and claimed in the correct month. If it is still not reflecting, you may need to reconcile and check for any errors or consult with a CA.

Q: There is an error while downloading the GSTR A JSON data. What steps should I take to troubleshoot and fix this error?

IF showing error while download GSTR 2A json data check: Step 1 : Check gst portal updates Step 2 : CLear cache Step 3 : Check internet Step 4 : Retry download Step 5 : Verify cerendentials

Q: Why are the unregistered credit notes not getting reflected in my GST returns outside the documents?

The credit notes made to unregistered dealer below the amount of 2.5 lacs are visible in the B2C section of GSTR1, thats why they will not reflect in the Credit / Debit Notes (Unregistered) section of GSTR1.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to check if my GST data is up-to-date in BUSY. What reports or tools should I use to validate the GST information?

to check if my GST data is up-to-date in BUSY.
 Step 1: Go to housekeeping menu 
 step 2 : Run Update Gst Summary 
 Step 3 : Select full option 
 Step 4 : start the process

Why is my BUSY displaying an incorrect GST rate, such as %, even though I cater to a different segment like service provision?

Here's how you can troubleshoot and resolve it:
 Step 1: Incorrect Tax category Configuration
 Step 2: Verify HSN Code or Item Classification
 Step 3: Check Date-Effective Tax Changes
 Step 4: Reconcile your service-related transactions with your GST returns

The BUSY is repeating the same sales session in the GST R report with different tax rates. How can I avoid this duplication?

GSTR 1 report showing the same sessions multiple times with different tax rates
 kindly esure that if in your transaction there is multiple tax rates entered then in GSTR1 reports multiple tax rate show whenever you open report.

My previous year's invoices are not showing up in my current BUSY records. What is the process to reconcile or retrieve these invoices?

If previous year not showing in current year
 Step 1 : Verify date range
 Step 2 : CHeck filter
 Step 3 : Search missing invoice
 Step 4 : Re enter missing invoice
 Step 5 : Check transaction history

Why is the HSN-wise value not tallying with my calculation of total BB + BC sales? Where is the difference coming from?

HSN wise value not tallying with calculation of B2B+B2C sales because, the reason is while entering credit/debite note w/o item HSN and tax details was missing so that's why HSN value not tallying with calculation of B2B+B2C sales.

I want to submit my GST report but the attestation code is missing. How can I add or generate the attestation code?

In BUSY, you do not typically need to generate an attestation code for your GST reports. The generation of the attestation code is a process primarily related to the GST portal and is not done within BUSY software.

I paid excess GST but am unable to match it in the BUSY ledgers later. What is the resolution for this problem?

If you have paid excess GST, it won't match with your ledger. To resolve this, you need to adjust the excess amount with the payable amount. If you don't adjust it, it won't match with your GST summary.

I have completed invoice tagging but the ITC claim amount is not reflecting correctly. What should I do to fix this?

You need to check if the ITC has been tagged correctly and claimed in the correct month. If it is still not reflecting, you may need to reconcile and check for any errors or consult with a CA.

There is an error while downloading the GSTR A JSON data. What steps should I take to troubleshoot and fix this error?

IF showing error while download GSTR 2A json data check:
 Step 1 : Check gst portal updates
 Step 2 : CLear cache
 Step 3 : Check internet
 Step 4 : Retry download
 Step 5 : Verify cerendentials

Why are the unregistered credit notes not getting reflected in my GST returns outside the documents?

The credit notes made to unregistered dealer below the amount of 2.5 lacs are visible in the B2C section of GSTR1, thats why they will not reflect in the Credit / Debit Notes (Unregistered) section of GSTR1.

Frequently AskedQuestions