Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I check the status of an e-invoice that was already generated? Is there a way to look up past e-invoices?New

In BUSY, there is no option to check the e-invoice status directly. However, you can check it by printing the e invoice from BUSY. Additionally, you can verify the e invoice status on the portal itself.

Why am I unable to select the "All" option under Account Master Range when generating a GST report in BUSY?

In GST reports, there is often an option called ALL in the section where you can view the GST register. This ALL option allows you to see all the information without any specific filters or limitations.

Why is the tax rate showing as % for some transactions even though the item has standard % GST applicable?

The tax rate may show as 0% for some transactions even though the item has a standard 18% GST applicable because those transactions may fall under exempt or nil-rated supplies, which attract a 0% GST rate.

I need to validate my HSN codes in BUSY. Where can I find the option to do this validation?

You can validate the HSN CODE in BUSY from the GST misc. utilities.
Pls follow the below steps :
Step 1: Click on Transactions
Step 2: Then GST Misc. Utilities
Step 3: Then Validate HSN online

The RCM (Reverse Charge Mechanism) adjustment voucher is impacting my GST/VAT payable amount incorrectly. What could be the reason?

If the RCM adjustment voucher is imapacting the GST/VAT payable amount incorrectly then cross verify the vouchers posted for RCM payment and RCM to regular tax adjustment and made correct in case of wrong data entry.

Why is the auto download option missing for GSTR-B in BUSY, and how can I manually download it?

The auto-download option for GSTR-3B is missing in BUSY. To manually download GSTR-3B, you can go to the GST portal and download the JSON file for GSTR-3B. Then, you can import the downloaded file into BUSY.

I want to compare the GSTR-A/B data for different months in BUSY. How can I do this?

To compare GSTR-2A/2B data for different months in BUSY, you can download the data for each month separately. Then, you can use the Reconcile GSTR-2A/2B feature in BUSY to match the data and identify any discrepancies.

Why can I not edit the ITC claim status field in the software? It seems locked.

In BUSY, there no option to restrict users to channge the status of Input Tax Credit (ITC) in GSTR2A/2B. Just make sure you have menu rights for the GST Misc. Utility menu under the Transaction Menu.

I want to share reports from BUSY via WhatsApp. Is there an option to do this?

In BUSY, reports are sent as links instead of direct PDFs on WhatsApp. This is because the system is configured to send links, and when the recipient clicks on the link, the PDF opens for them.

Why am I unable to log in to the portal using my main user ID?

You may be unable to log in to the portal using your main user ID because either you have not logged in from the main user or you are not using the correct main user ID.
Trusted by Industry Leaders

Ready to scale your business?

Join 6,00,000+ growing businesses who trust Busy for their financial management. Experience the power of professional accounting in the palm of your hand.

Start Free Trial
No Credit Card Required