Frequently Asked
Questions

Q: My generated invoices are not reflecting proper GST. What should I do?

If your generated invoices are not reflecting proper GST, you need to check that the correct GSTIN entered in GST/VAT. if that is entered properly that it will reflect properly.

Q: Where can I find the GST column for configuration in administration?

To find the GST option for configuration in administration, follow the steps below: Step 1: Go to administration then configuration Step 2: Select feature options then you will find GST/VAT option

Q: How can add place of supply custom column in gst reports

After open the gst report go for custom column tab and then create new format and add field and select field from party master and then save and reload report.

Q: How can I create a Pinnacle ID from BUSY?

To Create pinnacle ID: Step 1 : Login to pinnacle website Step 2 : Register Step 3 : Add information Step 4 : Verify email Step 5 : Complete registration Step 6 : Create pinnacle ID

Q: I want to see the total GST amounts for multiple bills from one party before and after reconciliation. How can I do this in BUSY?

To check multiple bill from one party go to: Step 1 : Click on display Step 2 : GST reports Step 3 : Gst register Step 4 : Sales register

Q: After updating to the latest version of BUSY, my saved GST reports are not showing anymore. How can I restore or retrieve them?

If unable to see gst report after software update: Step 1 : Install latest version Step 2 : Check user rights Step 3 : Restore backup and check in that

Q: Why are only voucher entries reflecting in GSTR- sales and not normal sales entries made in BUSY?

In GSTR 1 shows the voucher entries in which you have applied the GST. If you pass the voucher entry without GST then will not consider in the GSTR 1

Q: What date appears on the GST portal for an invoice generated on a future date in BUSY?

If you have generated an invoice with a future date, it will be displayed on the portal on the same date as when the invoice was generated, following its upload.

Q: How can I correctly charge GST for inter-state transactions involving services provided to unregistered customers in BUSY?

Charging GST for inter-state transactions involving services provided to unregistered customers in BUSYcan be a straightforward process. You'll generally be charging IGST (Integrated Goods and Services Tax) in such cases.

Q: I want to see the purchase returns reflected in GSTR How can I check this in BUSY?

In BUSY, you can check the purchase returns reflected in GSTR1 by generating the GSTR2 report. GSTR2 report captures purchase returns, while GSTR1 report only captures sales and sales returns.

Find Solutions to Common Issues Related to taxation - gst reports

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Dealer Complaint/Issues

My generated invoices are not reflecting proper GST. What should I do?

If your generated invoices are not reflecting proper GST, you need to check that the correct GSTIN entered in GST/VAT. if that is entered properly that it will reflect properly.

Where can I find the GST column for configuration in administration?

To find the GST option for configuration in administration, follow the steps below:
Step 1: Go to administration then configuration 
Step 2: Select feature options then you will find GST/VAT option

How can add place of supply custom column in gst reports

After open the gst report go for custom column tab and then create new format and add field and select field from party master and then save and reload report.

How can I create a Pinnacle ID from BUSY?

To Create pinnacle ID:
Step 1 : Login to pinnacle website
Step 2 : Register
Step 3 : Add information
Step 4 : Verify email
Step 5 : Complete registration
Step 6 : Create pinnacle ID

I want to see the total GST amounts for multiple bills from one party before and after reconciliation. How can I do this in BUSY?

To check multiple bill from one party go to:
 Step 1 : Click on display
 Step 2 : GST reports
 Step 3 : Gst register
 Step 4 : Sales register

After updating to the latest version of BUSY, my saved GST reports are not showing anymore. How can I restore or retrieve them?

If unable to see gst report after software update:
 Step 1 : Install latest version
 Step 2 : Check user rights
 Step 3 : Restore backup and check in that

Why are only voucher entries reflecting in GSTR- sales and not normal sales entries made in BUSY?

In GSTR 1 shows the voucher entries in which you have applied the GST. If you pass the voucher entry without GST then will not consider in the GSTR 1

What date appears on the GST portal for an invoice generated on a future date in BUSY?

If you have generated an invoice with a future date, it will be displayed on the portal on the same date as when the invoice was generated, following its upload.

How can I correctly charge GST for inter-state transactions involving services provided to unregistered customers in BUSY?

Charging GST for inter-state transactions involving services provided to unregistered customers in BUSYcan be a straightforward process. You'll generally be charging IGST (Integrated Goods and Services Tax) in such cases.

I want to see the purchase returns reflected in GSTR How can I check this in BUSY?

In BUSY, you can check the purchase returns reflected in GSTR1 by generating the GSTR2 report. GSTR2 report captures purchase returns, while GSTR1 report only captures sales and sales returns.

Frequently AskedQuestions