Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

The reports in my Basic version are limited. What functionality will I gain in Standard version in terms of reports and customizations?

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

The credit note value is reducing my tax liability directly instead of showing separately. What is the correct way to report it?

The credit note value is reducing tax liability directly instead of showing separately for that you can check GST summary report there you can see credit note value separately

The totals in my returns are not matching even after updating and refreshing the data. What should I do to fix this?

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to check the tax credits I have received from different departments. How can I do this in BUSY?

You can check tax credits received from different departments in BUSY by checking the account ledger, GST reports Also you can refer ITC claimed register Under GST misc. Utlities.

How can I view the quarterly GST summary for input tax credit, output tax, and tax payable in BUSY?

To view quater gst summary:
Step 1 : CLick on display
Step 2 : GST reports
Step 3 : GST summary
Step 4 : Select date range of quater

How can I switch from Basic to Standard version of BUSY? What is the process and cost involved?

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

In one company Gst details like GSTIN Number , GST Master and GST Reports are not showing.

If in one company GST Details are not showing do enable GST Feature by administration - feature - GST feature - Enable GST Option and fill the required field.

I am unable to find the GSTR B report in BUSY. Where can I locate it?

To locate the GSTR- 2B in BUSY, do:
Step 1 : CLick on display
Step 2 : GST reports
Step 3 : GST registers
Step 4 : GSTR-2B register

My GST return filing is delayed due to issues with software data. How can you help?

For filing the GST return then make sure that your BUSY version should be updated.
Before filing the return first the check the GST data in BUSY should be proper.

I made some changes to the accounting entries today. Why are the changes not reflecting?

If you done changes in accounting entries but still not reflecting in account then go to the house keeping menu and click on regenerate dual voucher and resave vouchers.
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