Frequently Asked Questions

To find the GST option for configuration in administration, follow the steps below:
Step 1: Go to administration then configuration 
Step 2: Select feature options then you will find GST/VAT option

After open the gst report go for custom column tab and then create new format and add field and select field from party master and then save and reload report.

To Create pinnacle ID:
Step 1 : Login to pinnacle website
Step 2 : Register
Step 3 : Add information
Step 4 : Verify email
Step 5 : Complete registration
Step 6 : Create pinnacle ID

If some entries of debit note showing in Igst instead of cgst or sgst so do check first entry recorded and then check entered Tax account ledger tax type.

If you are unable to selet data, check:
 Step 1 : User rights
 Step 2 : CHeck date range
 Step 3 : Clear cache
 Step 4 : Update software

To modify filters in BUSY reports and view detailed item-wise breakup, you can select the desired date range and filter by using f7 key options from the report settings.

Purchase or purchase return only enter input tax ledgers as it shows in gstr2a or gstr2b , output is sales related tax ledger which is showing in gstr1 return.

To import claim in different month when actual happened, check:
 Step 1 : Check import transactions
 Step 2 : Amend GST return
 Step 3 : Edit the ITC entry

You can run regenerate Dual voucher while you made same changes in Bill sundry master,sale type,account master etc and to get effect in voucher entry you use this utility.

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.