Frequently Asked
Questions

Q: Why I am unable to see the tax rate wise quantity breakup under one HSN code in the system? What should I check?

If tax rate wise quantity breakup is not showing for the one hsn code then make sure you have mention the tax category in the item master.

Q: Is there a way to lock certain fields like GST report basis so my team does not change it by mistake?

Yes, we have an option from sub user you have to untick the GST reports.Then the sub user will not be able to view the GST reports

Q: What options do I have to view my margin value in reports since it's not showing in the standard GST reports?

There are options to view margin value in non-standard GST reports check the taxable value of the invoice . There are shown in the report . .

Q: My GST B is not getting generated automatically after tagging invoices. What do I need to do to generate GST B?

If GSTR 3B not generating ITC details after taggind make sure while you open GSTR 3B return mention Y in pick relevant ITC from monthly ITC tagging.

Q: Why am I unable to see the option to make a tax payment entry for the amount I have already paid?

If the GST Summary not showing the tax liability which you have already paid then might be you have to adjust input output and then cross adjustments.

Q: The download option for the JSON file keeps showing expired on clicking. Why does this happen and how to fix it?

Showing expired on clicking due to: Step 1 : Session timeout Step 2 : Browser issue Step 3 : Retry after sometime Step 4 : User permission

Q: I want to remove some old invoice data from the GST filing. How can this be done in the software?

In BUSY invoice amendment in gst returns option is not available you need to amend invoices manually on portal if you have already filled your gst return.

Q: How can I make my current monthly bills and previous year's carried forward bills appear in the same format?

The current monthly bills and previous year's carried forward bills will not appear in the same format in BUSY. The system is designed to display them differently.

Q: If enter IGST purchase return how can ensure that data has been updated in gst summary correctly .

Can check gst reports form display and can open gst summary with enable tax rate wise bifurcation and can check input interstate purchase return transaction in it.

Q: Some transactions are missing when I try to do reconciliation between BUSY and actuals. How can I troubleshoot and resolve this discrepancy?

To resolve missing transaction check: Step 1 : CHeck date rangex Step 2 : Filter Step 3 : Data entry error Step 4 : Tax settings

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Why I am unable to see the tax rate wise quantity breakup under one HSN code in the system? What should I check?

If tax rate wise quantity breakup is not showing for the one hsn code then make sure you have mention the tax category in the item master.

Is there a way to lock certain fields like GST report basis so my team does not change it by mistake?

Yes, we have an option from sub user you have to untick the GST reports.Then the sub user will not be able to view the GST reports

What options do I have to view my margin value in reports since it's not showing in the standard GST reports?

There are options to view margin value in non-standard GST reports check the taxable value of the invoice . There are shown in the report . .

My GST B is not getting generated automatically after tagging invoices. What do I need to do to generate GST B?

If GSTR 3B not generating ITC details after taggind make sure while you open GSTR 3B return mention Y in pick relevant ITC from monthly ITC tagging.

Why am I unable to see the option to make a tax payment entry for the amount I have already paid?

If the GST Summary not showing the tax liability which you have already paid then might be you have to adjust input output and then cross adjustments.

The download option for the JSON file keeps showing expired on clicking. Why does this happen and how to fix it?

Showing expired on clicking due to:
 Step 1 : Session timeout
 Step 2 : Browser issue
 Step 3 : Retry after sometime
 Step 4 : User permission

I want to remove some old invoice data from the GST filing. How can this be done in the software?

In BUSY invoice amendment in gst returns option is not available you need to amend invoices manually on portal if you have already filled your gst return.

How can I make my current monthly bills and previous year's carried forward bills appear in the same format?

The current monthly bills and previous year's carried forward bills will not appear in the same format in BUSY. The system is designed to display them differently.

If enter IGST purchase return how can ensure that data has been updated in gst summary correctly .

Can check gst reports form display and can open gst summary with enable tax rate wise bifurcation and can check input interstate purchase return transaction in it.

Some transactions are missing when I try to do reconciliation between BUSY and actuals. How can I troubleshoot and resolve this discrepancy?

To resolve missing transaction check:
 Step 1 : CHeck date rangex
 Step 2 : Filter
 Step 3 : Data entry error
 Step 4 : Tax settings

Frequently AskedQuestions