Frequently Asked
Questions

Q: I have multiple tax rates (% and %) but when I export data from BUSY to Excel, it only shows %. How can I get it to show both tax rates?

If you want to export data with 18% and 25% tax rates both then export that report where both tax rate is showing with proper columns

Q: Why has the GST calculation changed in the new version of BUSY as compared to the previous version? I am unable to get the same output as before.

Please provide more details on where you are facing issues with GST calculation in the new version of BUSY, so that I can assist you better.

Q: The software is not calculating Section of GST correctly. What should I do to resolve this issue?

Please provide more details about section 15 and in which GST report or return you are checking so that we can assist you in better way.

Q: Why are some credit notes above lakhs for unregistered suppliers not showing in my GSTR?

A credit note exceeding 2.5 lakh for an unregistered supplier is displayed in the 9B section of the GSTR-1 report under the credit/debit note (unregistered) category.

Q: What is the impact on ITC when making a voluntary payment of GST DRC?

While you make Gst payment make sure all of your itc has been adjusted if you do not adjust itc you have to pay more amount.

Q: How often does BUSY sync invoice and E-Way bill data with connected GSP portals?

The frequency of data sync between BUSY and connected GSP portals for invoices and E-Way bills is not specified, and there is no time limit set.

Q: My documents got rejected on the portal. What are the criteria for document acceptance?

To know about the criteria for documents acceptance on gst portal please read the guidelines provided by government portal or contact to GST portal support helpline

Q: I am unable to see the GST Nature and GST% fields while recording expenses for purchase invoices in BUSY. Where can I find these fields?

Gst tax rate field and gst fields not showing in voucher because you may select not applicable or wrong Gst nature in journal voucher while entry.

Q: Is voucher number is mandatory for B2B transactions

As per the information given by GST portal voucher number or document number is mandatory for B2B transactions for more details contact to GST portal helpline.

Q: The tax rate is showing as % instead of % for my composition supplier invoice. Why is this happening?

The tax rate is showing as 9% instead of 0% for a composition supplier invoice because the composition dealer only gets 0% or 0% tax rate.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I have multiple tax rates (% and %) but when I export data from BUSY to Excel, it only shows %. How can I get it to show both tax rates?

If you want to export data with 18% and 25% tax rates both then export that report where both tax rate is showing with proper columns

Why has the GST calculation changed in the new version of BUSY as compared to the previous version? I am unable to get the same output as before.

Please provide more details on where you are facing issues with GST calculation in the new version of BUSY, so that I can assist you better.

The software is not calculating Section of GST correctly. What should I do to resolve this issue?

Please provide more details about section 15 and in which GST report or return you are checking so that we can assist you in better way.

Why are some credit notes above lakhs for unregistered suppliers not showing in my GSTR?

A credit note exceeding 2.5 lakh for an unregistered supplier is displayed in the 9B section of the GSTR-1 report under the credit/debit note (unregistered) category.

What is the impact on ITC when making a voluntary payment of GST DRC?

While you make Gst payment make sure all of your itc has been adjusted if you do not adjust itc you have to pay more amount.

How often does BUSY sync invoice and E-Way bill data with connected GSP portals?

The frequency of data sync between BUSY and connected GSP portals for invoices and E-Way bills is not specified, and there is no time limit set.

My documents got rejected on the portal. What are the criteria for document acceptance?

To know about the criteria for documents acceptance on gst portal please read the guidelines provided by government portal or contact to GST portal support helpline

I am unable to see the GST Nature and GST% fields while recording expenses for purchase invoices in BUSY. Where can I find these fields?

Gst tax rate field and gst fields not showing in voucher because you may select not applicable or wrong Gst nature in journal voucher while entry.

Is voucher number is mandatory for B2B transactions

As per the information given by GST portal voucher number or document number is mandatory for B2B transactions for more details contact to GST portal helpline.

The tax rate is showing as % instead of % for my composition supplier invoice. Why is this happening?

The tax rate is showing as 9% instead of 0% for a composition supplier invoice because the composition dealer only gets 0% or 0% tax rate.

Frequently AskedQuestions