Frequently Asked
Questions

Q: I want to print the customer address on the envelope through the software. How can I enable this feature?

To print the customer address on the envelope through the software, you can enable this feature by designing the format of the envelope in BUSY.

Q: Will the entry of purchase from an unregistered party show up in the GSTR 2 report in BUSY?

No, If you are posting purchase entry from from an unregistered party then it will not show up in the GSTR 2 report in BUSY.

Q: The JSON file is not downloading correctly in BUSY. What can I do to ensure a successful download?

If JSON not download correctly: Step 1 : CHeck internet connection Step 2 : CLear cache Step 3 : FIle format Step 4 : Firewall

Q: The layout and formatting of my reports are not as expected. What can I do to customize them?

If the layout and formatting of your reports are not as expected, then you need to contact your solution partner or your channel partner.

Q: I created multiple subgroup accounts under Duties and Taxes. Now transactions are not getting tagged properly. What is the correct way to set up accounts for GST, TDS, etc.?

For GST-related accounts, make sure you group them under 'Duties and Taxes,' and set the tax type according to whether it's GST or TDS.

Q: I made an adjustment entry to nil the GST but it is still showing up in my balance sheet. Why is that?

It is possible that some bills have not been fully adjusted, which is causing the adjustment entry to still appear on the balance sheet.

Q: How can I match my total invoice amounts/expenses between my books and GST reporting in BUSY when some input tax is ineligible?

Matching of total tax amount and gst reporting: Step 1 : ITC eligibility Step 2 : Seperate ineligible expense Step 3 : Regular reconciliation

Q: I want to know if tax is being deducted properly in my GST summaries. Can you confirm if this is happening?

To check GST summary showing proper tax check : Step 1 : Review your transactions Step 2 : Check input and output tax in GST summary

Q: The GST reports are not showing data in the format I need. How can I customize the report output in BUSY?

The standard GST reports in BUSY can not be customized or altered because the software does not provide the option to modify them

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to print the customer address on the envelope through the software. How can I enable this feature?

To print the customer address on the envelope through the software, you can enable this feature by designing the format of the envelope in BUSY.

I forgot to revalidate GST before generating invoices in BUSY. What should I do now for those invoices?

forgot to revalidate GST before generating invoices in BUSY.Please follow the below steps : You can validate the GSTIN at any time in BUSY software

Will the entry of purchase from an unregistered party show up in the GSTR 2 report in BUSY?

No, If you are posting purchase entry from from an unregistered party then it will not show up in the GSTR 2 report in BUSY.

The JSON file is not downloading correctly in BUSY. What can I do to ensure a successful download?

If JSON not download correctly:
 Step 1 : CHeck internet connection
 Step 2 : CLear cache
 Step 3 : FIle format
 Step 4 : Firewall

The layout and formatting of my reports are not as expected. What can I do to customize them?

If the layout and formatting of your reports are not as expected, then you need to contact your solution partner or your channel partner.

I created multiple subgroup accounts under Duties and Taxes. Now transactions are not getting tagged properly. What is the correct way to set up accounts for GST, TDS, etc.?

For GST-related accounts, make sure you group them under 'Duties and Taxes,' and set the tax type according to whether it's GST or TDS.

I made an adjustment entry to nil the GST but it is still showing up in my balance sheet. Why is that?

It is possible that some bills have not been fully adjusted, which is causing the adjustment entry to still appear on the balance sheet.

How can I match my total invoice amounts/expenses between my books and GST reporting in BUSY when some input tax is ineligible?

Matching of total tax amount and gst reporting:
 Step 1 : ITC eligibility
 Step 2 : Seperate ineligible expense
 Step 3 : Regular reconciliation

I want to know if tax is being deducted properly in my GST summaries. Can you confirm if this is happening?

To check GST summary showing proper tax check :
Step 1 : Review your transactions
Step 2 : Check input and output tax in GST summary

The GST reports are not showing data in the format I need. How can I customize the report output in BUSY?

The standard GST reports in BUSY can not be customized or altered because the software 
 does not provide the option to modify them

Frequently AskedQuestions