Frequently Asked
Questions

Q: Why am I unable to share my screen with the support representative during a call about an issue with BUSY?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I want to upgrade from Excel to be able to export GST reports. What version should I upgrade to?

To be able to export GST reports, you should upgrade from Excel 2010 to at least Excel 2016 or a higher version.

Q: The BUSY support number is not going through. Is there an alternate way to contact support?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I want to generate audit reports on a weekly or monthly basis automatically. Is this possible?

No, it is possible to generate audit reports on a weekly or monthly basis manually to set specific date range in BUSY.

Q: I'm having trouble entering my attestation code in the portal. What should I do?

If you having trouble entering you attestation code in the portal, you need to contact the GST portal support help line number.

Q: What are the new ITC eligibility options in the latest update (-, etc.)?

The new ITC eligibility options in the latest update include Section 17(5)-Ineligible ITC,Section 16(4)-Ineligible ITC and ITC Restricted Due To Pos Rules.

Q: How do I enable the GSTR-B option for my GST returns in BUSY?

BUSYprimarily uses GSTR-1, GSTR-3B, and other related reports for GST returns. The specific term GSTR-1B may not be used in the software.

Q: How can I generate consolidated GST reports for filing returns in BUSY?

TO generate consolidated GST report go to: Step 1 : Click on display Step 2 : GST reports Step 3 : Consolidate gst summary report

Q: What are the different reports available in BUSY to view GST details

Pls Follo the Below Steps : Step 1: Display Menu Step 2: GST Reports Step 3: Can view multiple reports as per your requirement.

Q: I am getting an error related to GST number mismatch between branches. How can I resolve this?

To resolve the GST number mismatch error between branches, you should check and update the GST number in the relevant accounts.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I unable to share my screen with the support representative during a call about an issue with BUSY?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to upgrade from Excel to be able to export GST reports. What version should I upgrade to?

To be able to export GST reports, you should upgrade from Excel 2010 to at least Excel 2016 or a higher version.

The BUSY support number is not going through. Is there an alternate way to contact support?

Reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I want to generate audit reports on a weekly or monthly basis automatically. Is this possible?

No, it is possible to generate audit reports on a weekly or monthly basis manually to set specific date range in BUSY.

I'm having trouble entering my attestation code in the portal. What should I do?

If you having trouble entering you attestation code in the portal, you need to contact the GST portal support help line number.

What are the new ITC eligibility options in the latest update (-, etc.)?

The new ITC eligibility options in the latest update include Section 17(5)-Ineligible ITC,Section 16(4)-Ineligible ITC and ITC Restricted Due To Pos Rules.

How do I enable the GSTR-B option for my GST returns in BUSY?

BUSYprimarily uses GSTR-1, GSTR-3B, and other related reports for GST returns. The specific term GSTR-1B may not be used in the software.

How can I generate consolidated GST reports for filing returns in BUSY?

TO generate consolidated GST report go to:
Step 1 : Click on display
Step 2 : GST reports
Step 3 : Consolidate gst summary report

What are the different reports available in BUSY to view GST details

Pls Follo the Below Steps :
Step 1: Display Menu
Step 2: GST Reports 
Step 3: Can view multiple reports as per your requirement.

I am getting an error related to GST number mismatch between branches. How can I resolve this?

To resolve the GST number mismatch error between branches, you should check and update the GST number in the relevant accounts.

Frequently AskedQuestions