Frequently Asked
Questions

Q: I am not able to find the audit reports in the specific folder where they are supposed to be saved. Where does the software store the generated reports?

By default BUSY Software will export any report to the same drive and folder BUSY is installed in, for example C/BUSYWin.

Q: The GST tax amount on some bills is missing in the software even though it was filed correctly in the portal. Why is the data not synced properly?

Unfortunately, there is no option to view total taxes paid at each rate without using a filter in the purchase report.

Q: I am unable to find the GST payment details for a particular purchase in the exported Excel sheet. What should I do to see this information?

GST payment details is not a part of purchase register, it shows the tax amount applied in the purchase voucher.

Q: The accounting software is not allowing me to make changes to prior period entries. How can I edit or cancel entries made in previous months?

Cant make changes due to: Step 1 : User rights Step 2 : Audit trial Step 3 : Voucher approval

Q: The auto-download feature is causing BUSY to crash when attempting to download the JSON file. What steps can I take to fix this?

If crash while download JSON: Step 1 : Update BUSY Step 2 : Check internent Step 3 : Check space

Q: My invoice amount is different from the amount shown in the GST portal. Where do I adjust this difference in the software?

You can adjust the invoice amount difference in BUSY by editing the invoice details to match the GST portal data.

Q: How are the JSON file and text file for TDS related in BUSY? Do I need to generate JSON file first?

No, JSON files are related to GST in BUSY software. JSON file generation is required for GST returns in BUSY.

Q: Why am I unable to edit or update my business details like address in the GST portal from the software?

in BUSY we dont have that option to edit or update business deatils like address in the GST portal directly.

Q: How is the credit ledger for GST maintained automatically in BUSY? Do I need to manually enter or adjust anything?

The credit ledger for GST is maintained automatically in BUSY. You do not need to manually enter or adjust anything.

Q: I am getting error code related to income tax when generating my GST report. How can I resolve this?

To resovle any error related to GST report or Clause 44 report generation, kindly check & update BUSY Latest Release.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am not able to find the audit reports in the specific folder where they are supposed to be saved. Where does the software store the generated reports?

By default BUSY Software will export any report to the same drive and folder BUSY is installed in, for example C/BUSYWin.

The GST tax amount on some bills is missing in the software even though it was filed correctly in the portal. Why is the data not synced properly?

Unfortunately, there is no option to view total taxes paid at each rate without using a filter in the purchase report.

I am unable to find the GST payment details for a particular purchase in the exported Excel sheet. What should I do to see this information?

GST payment details is not a part of purchase register, it shows the tax amount applied in the purchase voucher.

The accounting software is not allowing me to make changes to prior period entries. How can I edit or cancel entries made in previous months?

Cant make changes due to:
 Step 1 : User rights
 Step 2 : Audit trial
 Step 3 : Voucher approval

The auto-download feature is causing BUSY to crash when attempting to download the JSON file. What steps can I take to fix this?

If crash while download JSON:
 Step 1 : Update BUSY
 Step 2 : Check internent
 Step 3 : Check space

My invoice amount is different from the amount shown in the GST portal. Where do I adjust this difference in the software?

You can adjust the invoice amount difference in BUSY by editing the invoice details to match the GST portal data.

How are the JSON file and text file for TDS related in BUSY? Do I need to generate JSON file first?

No, JSON files are related to GST in BUSY software. JSON file generation is required for GST returns in BUSY.

Why am I unable to edit or update my business details like address in the GST portal from the software?

in BUSY we dont have that option to edit or update business deatils like address in the GST portal directly.

How is the credit ledger for GST maintained automatically in BUSY? Do I need to manually enter or adjust anything?

The credit ledger for GST is maintained automatically in BUSY. You do not need to manually enter or adjust anything.

I am getting error code related to income tax when generating my GST report. How can I resolve this?

To resovle any error related to GST report or Clause 44 report generation, kindly check & update BUSY Latest Release.

Frequently AskedQuestions