Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Can we download the GSTR data whole year at once.

No, To download the GSTR json data from BUSY from gst misc. utilties option you can download the month wise return.

Can you explain how to enter GST information properly?

Can enter GSTdetails in administration - features - gst feature - can enter company GSTIN number and GST Portal user name.

I am unable to find the GST payment details for a particular purchase in the exported Excel sheet. What should I do to see this information?

GST payment details is not a part of purchase register, it shows the tax amount applied in the purchase voucher.

The accounting software is not allowing me to make changes to prior period entries. How can I edit or cancel entries made in previous months?

Cant make changes due to:
Step 1 : User rights
Step 2 : Audit trial
Step 3 : Voucher approval

The auto-download feature is causing BUSY to crash when attempting to download the JSON file. What steps can I take to fix this?

If crash while download JSON:
Step 1 : Update BUSY
Step 2 : Check internent
Step 3 : Check space

My invoice amount is different from the amount shown in the GST portal. Where do I adjust this difference in the software?

You can adjust the invoice amount difference in BUSY by editing the invoice details to match the GST portal data.

How are the JSON file and text file for TDS related in BUSY? Do I need to generate JSON file first?

No, JSON files are related to GST in BUSY software. JSON file generation is required for GST returns in BUSY.

Why am I unable to edit or update my business details like address in the GST portal from the software?

in BUSY we dont have that option to edit or update business deatils like address in the GST portal directly.

How is the credit ledger for GST maintained automatically in BUSY? Do I need to manually enter or adjust anything?

The credit ledger for GST is maintained automatically in BUSY. You do not need to manually enter or adjust anything.

I am getting error code related to income tax when generating my GST report. How can I resolve this?

To resovle any error related to GST report or Clause 44 report generation, kindly check & update BUSY Latest Release.
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