Frequently Asked Questions

If Sale Invoices are not showing properly in GST Returns then you can check at entry level.Entries should be correct as per GST Norms.If it is about amount that is not correct in GSTR Return as per total sales or no. of records is mimatch then you can run one Utility that is Update Voucher GST Summary and for this you can follow some steps: 
 Step 1: Take the backup of your concern company.
 Step 2: Open your company and go to house keeping 
 Step 3: After click on house keeping Click on the Update Voucher GST Summary.
 Step 4: Click on the partial or can select full and run the process.

If you want to generate sales data for the entire year, you can follow these steps: 
 Step 1: Go to Display Menu. 
 Step 2: Click on GST Reports option. 
 Step 3: Click on GST Registers. 
 Step 4: Click on Sales Register option. 
 Step 5: Choose option Local, Central or Combined. 
 Step 6: Click on Combined and select Bill-Wise. 
 Step 7: Click Both B2B and B2C option. 
 Step 8: Select required option voucher series, account master range, sale consider return. 
 Step 9: Select Date range as you required or if you want to generate sales data for the entire year. 
 Step 10: Click ON OK.

If the GST summary in BUSY does not show the correct data, it could be because of various factors. Some of the common ones are:
 1. The vouchers have errors that affect the input and output calculations.
 2. Some vouchers are skipped from the report because of the “Skip in GST Reports” option enabled in the Sale / Pur Type or Item Masters.
 3. You have generated the GST summary for the wrong period.
 4. The input and output adjustments are done incorrectly.
 5. The output balance is carried forward from the previous period instead of being settled.
 These are some of the possible reasons, but there could be more depending on your situation.

To select the file location where the gst reports should be saved you have to follow below steps:
 Step 1: Go to print/email/sms tab and then go to gst reports.
 Step 2: Under GST reports select the kind of report you want to save such as gst summary, gst registers or gst returns.
 Step 3: After selecting the report click on export option then select the file format you want to export in.
 Step 4: Further it will ask for file name there you have to click on yellow folder and select the data location you wants to save your report then press OK.
 Your GST report will be saved on that selected location.

Refresh the voucher GST summary in BUSY,follow these simple steps:
 Step 1: Access the utility for updating the GST summary. 
 Step 2: You can usually find this in the Housekeeping or Utilities menu within the software.
 Step 3: Decide whether you want to update partial data or the entire GST summary.
 Step 4: For partial data, select Monthly Data Updation to update data for specific months.
 Step 5: Follow the on-screen prompts to update the GST summary with the correct information that matches the changes you made to the GST amounts.
 Step 6: After updating the GST summary, be sure to save the changes or confirm the update according to the software's instructions.

To generate separate in BUSY, Here's how you can do it:
Step 1: Once you are logged into the software, look for the Display menu.
Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
Step 3: Click on it to proceed.
Step 4: In the GST Reports section,Look for the option labeled GST Other Reports
Step 5: Look for the Tax Rate Wise Output Tax Report option, and click on it to access this specific report
Step 6: Review the Bifurcation of Tax Rate Wise Output Tax Data and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

If you have made a GST payment that is only reflecting in one report CGST and not the other SGST, there are several potential reasons for this issue. Here are some steps you can take to resolve the problem:
 1. Check Transaction Details: Review the transaction details associated with the GST payment. Ensure that the payment is correctly allocated to both CGST and SGST components.
 2. Verify Input Tax Credit Utilization: Confirm if any input tax credits are being utilized against your CGST and SGST liabilities. Adjustments in input tax credit can impact the distribution of payments between CGST and SGST.
 3. If the issue persists, please contact customer support for further assistance.

If you are facing issues with the sales invoice quantity not reflecting accurately for certain HSN codes on the GST portal after upgrading to the latest version, consider the following steps to address the problem:
 1. Check the data entry for the affected HSN codes. Ensure that the quantities entered in the sales invoices are accurate and match the corresponding HSN codes.
 2. Check HSN summary report in BUSY for the affected HSN codes. Verify that the quantities are showing correctly in the report.
 3. Verify that the unit details and other relevant information are correctly entered in the item master.
 4. If the issue persists, please contact customer support for further assistance.

you can follow these steps to address the issue:
 Step 1: Ensure that it follows the correct format and schema for GSTR-1. 
 Step 2; Review the data you've entered in BUSY to ensure that you've accurately categorized sales as nil rated/exempt.
 Step 3: Ensure that you have assigned the appropriate tax codes or rates to the exempt sales in BUSY
 Step 4: Double-check that you've correctly classified the items or services as nil rated/exempt in BUSY
 Step 5: If BUSY does not provide a direct option to capture exempt sales under the nil rated/exempt category, you may need to manually adjust the JSON file using a text editor or JSON editing tool.

To Check Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps :
 Step 1 : Go to the Display menu and choose GST Reports.
 Step 2 : Select GST Register and then choose either Sales Register or Purchase Register.
 Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise.
 Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code.
 Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.