Frequently Asked Questions

If total tax amount different show between GSTR3B and invoice then check following steps:
 Step 1: Go to Display menu 
 Step 2: click on gst report option 
 Step 3: Then click on gst return option 
 Step 4: Then click on gstr3b option 
 Step 5: Then ensure to select correct code in consider voucher date/purchase bill date(V/P) as V or P 
 Step 6: Then ensure to disable the option Pick relevant ITC from Monthly ITC tagging option as N 
 Step 7: Also make sure to calculate the taxes manually by using F10 key in BUSY for confirmation of correct taxes and total value shown in the report

To view the GSTR 2A register not visible when you open the GST Registers menu, to get this report you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports.
 Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
 Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on month-wise in the automatic option to download the data.

To pending or claimed status of your voucher you can follow some steps:
 Step 1: Go to the Transaction and click on GST Mis.Utility.
 Step 2: Now click on Monthly ITC Tegging as per GSTR 2A or 2B and then select period and enable other option there as per your requirement and check report.In monthly ITC tegging report You can checked ITC Status for your voucher.
 Step 3: Now click on Filter option on above side in window and select specify ITC Status in filter on field.
 Step 4: Now specify operator as Having and then specify value what you want to see in Status and filter type and click on filter option.

To get Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps :
 Step 1 : Go to the Display menu and choose GST Reports.
 Step 2 : Select GST Register and then choose either Sales Register or Purchase Register.
 Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise.
 Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code.
 Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.

To resolve the error while filing your GSTR-3B return on the GST portal, you can try the following steps:
 Step 1 : Check the error message: Read the error message carefully to understand the specific issue.
 Step 2 : Rectify the error: Identify the error mentioned in the message and correct it in your return data.
 Step 3 : Verify the data: Double-check all the details entered in the return to ensure accuracy.
 Step 4: Clear cache and cookies: Clear your browser's cache and cookies, then try filing the return again.
 Step 5 : Use a different browser: If the error persists, try using a different web browser to access the GST portal.

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Fixing voucher errors is crucial to maintain accurate and reliable company reports. Here are general steps you can take
 Step 1: Review your company reports to identify the specific errors. 
 Step 2: Navigate to the voucher entries from transaction list
 Step 3: check the details of each voucher entry, including the date, amounts, accounts 
 Step 4: If the error is due to data entry mistakes, correct the entries by modifying the voucher. 
 Step 5: If the error involves transactions with GST implications, make sure to update your GST returns (GSTR-1, GSTR-3B, etc.) to reflect the corrected information. 
 Step 6 : Run Update master balance from house keeping menu .

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

In the GST summary (under Input and Output GST),Taxe rate wise bifurcation shows i.e. 5%, 12%,18 etc.
Step1: In this case, Firstly we need to check the GST Summary report in a short range.
Step2: After finding the date where we are getting rate as Taxable(Inter-State/Intra-State), open the transaction and check the tax category of all items.
Step3: There must be an item with an exempt/Zero rate amount.
Step4: Take backup after that and modify the tax category.
Step5: In the tax category, the customer did not mention the Zero tax type as per the items rate.
Step6: Mentioned zero tax type i.e. Exempt, Then entries of those items will be reflected in the exempt rate.
Related Video:
https://www.youtube.com/watch?v=LAym-_gmATE 
https://www.youtube.com/watch?v=aLwohF0ikSY

unable to validate a particular sale voucher in the GST portal even though it shows in the BUSY for validate voucher please follow these steps 
 1. go to the GST reports under Display menu
 2. open GST returns and click on GSTR1 e-return 
 3. click on direct upload or JSON to generate file 
 4. mentioned relevant date range and click on ok
 4. then check possible error screen appeared.
 5. you can check all error before generating file to verify all details are entered in GSTR1 is correct or not after verify all details you can proceed to generate file and check in GST portal after upload return file