Frequently Asked
Questions

Q: The GST portal is showing an error while filing my GSTR-B return. What should I do to resolve this issue?

To resolve the error while filing your GSTR-3B return on the GST portal, you can try the following steps: Step 1 : Check the error message: Read the error message carefully to understand the specific issue. Step 2 : Rectify the error: Identify the error mentioned in the message and correct it in your return data. Step 3 : Verify the data: Double-check all the details entered in the return to ensure accuracy. Step 4: Clear cache and cookies: Clear your browser's cache and cookies, then try filing the return again. Step 5 : Use a different browser: If the error persists, try using a different web browser to access the GST portal.

Q: I want to create a credit/debit note in the software. What is the correct process to do this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: I made a GST payment but it is only showing in one report (CGST) and not the other (SGST). Why is this happening and how can I fix it?

If you have made a GST payment that is only reflecting in one report CGST and not the other SGST, there are several potential reasons for this issue. Here are some steps you can take to resolve the problem: 1. Check Transaction Details: Review the transaction details associated with the GST payment. Ensure that the payment is correctly allocated to both CGST and SGST components. 2. Verify Input Tax Credit Utilization: Confirm if any input tax credits are being utilized against your CGST and SGST liabilities. Adjustments in input tax credit can impact the distribution of payments between CGST and SGST. 3. If the issue persists, please contact customer support for further assistance.

Q: I am facing issues with sales invoice quantity not reflecting accurately for few HSN codes on the GST portal after upgrading to latest version. What should I do?

If you are facing issues with the sales invoice quantity not reflecting accurately for certain HSN codes on the GST portal after upgrading to the latest version, consider the following steps to address the problem: 1. Check the data entry for the affected HSN codes. Ensure that the quantities entered in the sales invoices are accurate and match the corresponding HSN codes. 2. Check HSN summary report in BUSY for the affected HSN codes. Verify that the quantities are showing correctly in the report. 3. Verify that the unit details and other relevant information are correctly entered in the item master. 4. If the issue persists, please contact customer support for further assistance.

Q: I am unable to upload the correct JSON file for GSTR- to capture exempt sales under nil rated/exempt category instead of taxable value?

you can follow these steps to address the issue: Step 1: Ensure that it follows the correct format and schema for GSTR-1. Step 2; Review the data you've entered in BUSY to ensure that you've accurately categorized sales as nil rated/exempt. Step 3: Ensure that you have assigned the appropriate tax codes or rates to the exempt sales in BUSY Step 4: Double-check that you've correctly classified the items or services as nil rated/exempt in BUSY Step 5: If BUSY does not provide a direct option to capture exempt sales under the nil rated/exempt category, you may need to manually adjust the JSON file using a text editor or JSON editing tool.

Q: I want to view purchase and sales registers with HSN codes and item names in one report. How can I generate this?

To Check Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps : Step 1 : Go to the Display menu and choose GST Reports. Step 2 : Select GST Register and then choose either Sales Register or Purchase Register. Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise. Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code. Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.

Q: How can I fix voucher errors that are creating discrepancies in my company reports?

Fixing voucher errors is crucial to maintain accurate and reliable company reports. Here are general steps you can take Step 1: Review your company reports to identify the specific errors. Step 2: Navigate to the voucher entries from transaction list Step 3: check the details of each voucher entry, including the date, amounts, accounts Step 4: If the error is due to data entry mistakes, correct the entries by modifying the voucher. Step 5: If the error involves transactions with GST implications, make sure to update your GST returns (GSTR-1, GSTR-3B, etc.) to reflect the corrected information. Step 6 : Run Update master balance from house keeping menu .

Q: How do I record debit/credit notes with revised GST in BUSY?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: How do I filter bills or invoices by GST number of the supplier/receiver in BUSY?

To filter bills or invoices by the GST number of the supplier or receiver in BUSY, you typically need to follow these steps: Step 1: Open BUSY. Step 2: When you're looking at any accounting or GST report, like your bills or invoices. Step 3: find an option that says something like Show Party TIN/ GSTIN Number. Step 4: Enable this option. It will make the GSTIN (GST number) of the supplier or receiver show up in the data or report. Step 5: Now, you can filter the data by the GSTIN number of the particular supplier or receiver. This helps you find bills or invoices related to a specific GST number.

Q: I am unable to tag vouchers properly for Gtsrb reporting. How can I fix this?

Find out the steps to tag vouchers properly for gstr3b reporting Step 1: Open the Transactions menu and select GST Misc. Utilities. Step 2: Choose Montly ITC Tagging as per GSTR-2A / 2B and enter the period then Select ITC Status as Pending. Step 3: The report will show you all the pending transactions. You need to press F4 to change the status and select ITC Status as Claimed and mention the return period. Step 4: Now, when you view the GSTR-3B return set Y on Pick Relevant ITC from Monthly ITC Tagging? The report will show you all vouchers you have tagged month wise for gstr3b

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

The GST portal is showing an error while filing my GSTR-B return. What should I do to resolve this issue?

To resolve the error while filing your GSTR-3B return on the GST portal, you can try the following steps:
 Step 1 : Check the error message: Read the error message carefully to understand the specific issue.
 Step 2 : Rectify the error: Identify the error mentioned in the message and correct it in your return data.
 Step 3 : Verify the data: Double-check all the details entered in the return to ensure accuracy.
 Step 4: Clear cache and cookies: Clear your browser's cache and cookies, then try filing the return again.
 Step 5 : Use a different browser: If the error persists, try using a different web browser to access the GST portal.

I want to create a credit/debit note in the software. What is the correct process to do this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

I made a GST payment but it is only showing in one report (CGST) and not the other (SGST). Why is this happening and how can I fix it?

If you have made a GST payment that is only reflecting in one report CGST and not the other SGST, there are several potential reasons for this issue. Here are some steps you can take to resolve the problem:
 1. Check Transaction Details: Review the transaction details associated with the GST payment. Ensure that the payment is correctly allocated to both CGST and SGST components.
 2. Verify Input Tax Credit Utilization: Confirm if any input tax credits are being utilized against your CGST and SGST liabilities. Adjustments in input tax credit can impact the distribution of payments between CGST and SGST.
 3. If the issue persists, please contact customer support for further assistance.

I am facing issues with sales invoice quantity not reflecting accurately for few HSN codes on the GST portal after upgrading to latest version. What should I do?

If you are facing issues with the sales invoice quantity not reflecting accurately for certain HSN codes on the GST portal after upgrading to the latest version, consider the following steps to address the problem:
 1. Check the data entry for the affected HSN codes. Ensure that the quantities entered in the sales invoices are accurate and match the corresponding HSN codes.
 2. Check HSN summary report in BUSY for the affected HSN codes. Verify that the quantities are showing correctly in the report.
 3. Verify that the unit details and other relevant information are correctly entered in the item master.
 4. If the issue persists, please contact customer support for further assistance.

I am unable to upload the correct JSON file for GSTR- to capture exempt sales under nil rated/exempt category instead of taxable value?

you can follow these steps to address the issue:
 Step 1: Ensure that it follows the correct format and schema for GSTR-1. 
 Step 2; Review the data you've entered in BUSY to ensure that you've accurately categorized sales as nil rated/exempt.
 Step 3: Ensure that you have assigned the appropriate tax codes or rates to the exempt sales in BUSY
 Step 4: Double-check that you've correctly classified the items or services as nil rated/exempt in BUSY
 Step 5: If BUSY does not provide a direct option to capture exempt sales under the nil rated/exempt category, you may need to manually adjust the JSON file using a text editor or JSON editing tool.

I want to view purchase and sales registers with HSN codes and item names in one report. How can I generate this?

To Check Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps :
 Step 1 : Go to the Display menu and choose GST Reports.
 Step 2 : Select GST Register and then choose either Sales Register or Purchase Register.
 Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise.
 Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code.
 Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.

How can I fix voucher errors that are creating discrepancies in my company reports?

Fixing voucher errors is crucial to maintain accurate and reliable company reports. Here are general steps you can take
 Step 1: Review your company reports to identify the specific errors. 
 Step 2: Navigate to the voucher entries from transaction list
 Step 3: check the details of each voucher entry, including the date, amounts, accounts 
 Step 4: If the error is due to data entry mistakes, correct the entries by modifying the voucher. 
 Step 5: If the error involves transactions with GST implications, make sure to update your GST returns (GSTR-1, GSTR-3B, etc.) to reflect the corrected information. 
 Step 6 : Run Update master balance from house keeping menu .

How do I record debit/credit notes with revised GST in BUSY?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

How do I filter bills or invoices by GST number of the supplier/receiver in BUSY?

To filter bills or invoices by the GST number of the supplier or receiver in BUSY, you typically need to follow these steps:
 Step 1: Open BUSY. Step 2: When you're looking at any accounting or GST report, like your bills or invoices.
 Step 3: find an option that says something like Show Party TIN/ GSTIN Number. Step 4: Enable this option. It will make the GSTIN (GST number) of the supplier or receiver show up in the data or report. Step 5: Now, you can filter the data by the GSTIN number of the particular supplier or receiver. This helps you find bills or invoices related to a specific GST number.

I am unable to tag vouchers properly for Gtsrb reporting. How can I fix this?

Find out the steps to tag vouchers properly for gstr3b reporting 
 Step 1: Open the Transactions menu and select GST Misc. Utilities. 
 Step 2: Choose Montly ITC Tagging as per GSTR-2A / 2B and enter the period then Select ITC Status as Pending. 
 Step 3: The report will show you all the pending transactions. You need to press F4 to change the status and select ITC Status as Claimed and mention the return period. 
 Step 4: Now, when you view the GSTR-3B return set Y on Pick Relevant ITC from Monthly ITC Tagging? 
 The report will show you all vouchers you have tagged month wise for gstr3b

Frequently AskedQuestions