Frequently Asked
Questions

Q: I am unable to access or download the JSTR index. It shows as under maintenance or offline. What should I do?

If you are unable to access or download GSTR data and showing message of under maintenance or offline then please follow the given steps Step 1: Go to administration menu then configuration then feature options then gst vat wherein you need to check gst portal user name entered correctly. Step 2: Make sure your machine is connected to the internet and BUSY have full internet access. Step 3: Make sure your API access is enabled on GST portal. Step 4: If still showing same message then please try to download after some time as it might be back end issue.

Q: What stock reports in BUSY will provide me overall view of stock purchased, stock sold, and closing stock with GST breakup?

The Purchase and Sales Register reports in BUSY provide an overview of purchased, sold, and closing stock with GST breakup.you can follow some steps: Step 1: Go to Display and then click on GST reports. Step 2: Now click on GST Registers and then click on Sale Register or Purchase Register whatever you want. Step 3: Now click on options for which you want to see report then select Item Wise option and transaction type B2B or B2C or both Step 4: Now select Party to see report and filer on period and enable other option as per your requiremen and check reports.

Q: How can I get the JSTR index back online? It was accessible some time back but has stopped working now.

If you are unable to access or download GSTR data and showing message of under maintenance or offline then please follow the given steps Step 1: Go to administration menu then configuration then feature options then gst vat wherein you need to check gst portal user name entered correctly. Step 2: Make sure your machine is connected to the internet and BUSY have full internet access. Step 3: Make sure your API access is enabled on GST portal. Step 4: If still showing same message then please try to download after some time as it might be back end issue.

Q: There is a difference in pre-GST and post-GST reports in BUSY. How can I combine these reports to avoid discrepancies?

To combine pre-GST and post-GST reports in BUSY and avoid discrepancies, you can follow these steps: Step 1 : Generate separate reports for the pre-GST period and the post-GST period. Step 2 : Compare the data in both reports to identify any overlapping transactions. Step 3 : Adjust the overlapping transactions to ensure they are accounted for only once. Step 4 : Summarize the data from both reports into a single consolidated report. Step 5 : Verify the consolidated report for accuracy and ensure that all transactions are correctly accounted for. Step 6 : Use the consolidated report for analysis and reconciliation purposes.

Q: I am facing problems with specific tasks in BUSY (provide relevant examples from call). How can I resolve this?

If unable to access the software or certain tasks in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: How can I generate a summary report of my filed GST returns for a specific period in the software?

To generate a summary report of your filed GST returns for a specific period in the software, you can follow these steps: Step 1 : Open the GST Return section in the software. Step 2 : Select the relevant return type (GSTR1, GSTR2, etc.). Step 3 : Choose the desired time period for which you want to generate the summary report. Step 4 : Select the report format (Excel, PDF, etc.). Step 5 : Click on the Generate Report button. Step 6 : The software will generate the summary report of your filed GST returns for the specified period in the selected format.

Q: Why am I getting an error that the JSTR API is under maintenance? How can I resolve this?

If you are unable to access or download GSTR data and showing message of under maintenance or offline then please follow the given steps Step 1: Go to administration menu then configuration then feature options then gst vat wherein you need to check gst portal user name entered correctly. Step 2: Make sure your machine is connected to the internet and BUSY have full internet access. Step 3: Make sure your API access is enabled on GST portal. Step 4: If still showing same message then please try to download after some time as it might be back end issue.

Q: Why can't I see the JSTR index option anymore? It was working before but now shows under maintenance.

If you are unable to access or download GSTR data and showing message of under maintenance or offline then please follow the given steps Step 1: Go to administration menu then configuration then feature options then gst vat wherein you need to check gst portal user name entered correctly. Step 2: Make sure your machine is connected to the internet and BUSY have full internet access. Step 3: Make sure your API access is enabled on GST portal. Step 4: If still showing same message then please try to download after some time as it might be back end issue.

Q: Where can I find solutions to common errors or issues faced by users of this accounting software?

To common errors or issues faced by users of this accounting software, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: Why is there a difference in taxable value when I add up the tax rates separately versus taking a percentage of the total taxable value?

If there is mismatch in taxable value when you add up the tax rates separately versus taking a percentage of the total taxable value then follow the below steps. Step 1: Make sure that in the voucher you have properly applied the GST. Step 2: The tax category should be entered in all the items. Step 3: If you have applied the taxinclusive in the voucher then make sure you are doing the correct calculation. Step 4: If still mismatch is coming then check in short date range, you will get a particular date from which the mismatch is coming then correct it.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to access or download the JSTR index. It shows as under maintenance or offline. What should I do?

If you are unable to access or download GSTR data and showing message of under 
 maintenance or offline then please follow the given steps
 Step 1: Go to administration menu then configuration then feature options then gst vat wherein 
 you need to check gst portal user name entered correctly.
 Step 2: Make sure your machine is connected to the internet and BUSY have full internet access.
 Step 3: Make sure your API access is enabled on GST portal.
 Step 4: If still showing same message then please try to download after some time as it might
 be back end issue.

What stock reports in BUSY will provide me overall view of stock purchased, stock sold, and closing stock with GST breakup?

The Purchase and Sales Register reports in BUSY provide an overview of purchased, sold, and closing stock with GST breakup.you can follow some steps:
 Step 1: Go to Display and then click on GST reports.
 Step 2: Now click on GST Registers and then click on Sale Register or Purchase Register whatever you want.
 Step 3: Now click on options for which you want to see report then select Item Wise option and transaction type B2B or B2C or both
 Step 4: Now select Party to see report and filer on period and enable other option as per your requiremen and check reports.

How can I get the JSTR index back online? It was accessible some time back but has stopped working now.

If you are unable to access or download GSTR data and showing message of under 
 maintenance or offline then please follow the given steps
 Step 1: Go to administration menu then configuration then feature options then gst vat wherein 
 you need to check gst portal user name entered correctly.
 Step 2: Make sure your machine is connected to the internet and BUSY have full internet access.
 Step 3: Make sure your API access is enabled on GST portal.
 Step 4: If still showing same message then please try to download after some time as it might
 be back end issue.

There is a difference in pre-GST and post-GST reports in BUSY. How can I combine these reports to avoid discrepancies?

To combine pre-GST and post-GST reports in BUSY and avoid discrepancies, you can follow these steps:
 Step 1 : Generate separate reports for the pre-GST period and the post-GST period.
 Step 2 : Compare the data in both reports to identify any overlapping transactions.
 Step 3 : Adjust the overlapping transactions to ensure they are accounted for only once.
 Step 4 : Summarize the data from both reports into a single consolidated report.
 Step 5 : Verify the consolidated report for accuracy and ensure that all transactions are correctly accounted for.
 Step 6 : Use the consolidated report for analysis and reconciliation purposes.

I am facing problems with specific tasks in BUSY (provide relevant examples from call). How can I resolve this?

If unable to access the software or certain tasks in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

How can I generate a summary report of my filed GST returns for a specific period in the software?

To generate a summary report of your filed GST returns for a specific period in the software, you can follow these steps:
 Step 1 : Open the GST Return section in the software.
 Step 2 : Select the relevant return type (GSTR1, GSTR2, etc.).
 Step 3 : Choose the desired time period for which you want to generate the summary report.
 Step 4 : Select the report format (Excel, PDF, etc.).
 Step 5 : Click on the Generate Report button.
 Step 6 : The software will generate the summary report of your filed GST returns for the specified period in the selected format.

Why am I getting an error that the JSTR API is under maintenance? How can I resolve this?

If you are unable to access or download GSTR data and showing message of under 
 maintenance or offline then please follow the given steps
 Step 1: Go to administration menu then configuration then feature options then gst vat wherein 
 you need to check gst portal user name entered correctly.
 Step 2: Make sure your machine is connected to the internet and BUSY have full internet access.
 Step 3: Make sure your API access is enabled on GST portal.
 Step 4: If still showing same message then please try to download after some time as it might
 be back end issue.

Why can't I see the JSTR index option anymore? It was working before but now shows under maintenance.

If you are unable to access or download GSTR data and showing message of under 
 maintenance or offline then please follow the given steps
 Step 1: Go to administration menu then configuration then feature options then gst vat wherein 
 you need to check gst portal user name entered correctly.
 Step 2: Make sure your machine is connected to the internet and BUSY have full internet access.
 Step 3: Make sure your API access is enabled on GST portal.
 Step 4: If still showing same message then please try to download after some time as it might
 be back end issue.

Where can I find solutions to common errors or issues faced by users of this accounting software?

To common errors or issues faced by users of this accounting software, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Why is there a difference in taxable value when I add up the tax rates separately versus taking a percentage of the total taxable value?

If there is mismatch in taxable value when you add up the tax rates separately versus taking a percentage of the total taxable value then follow the below steps.
 Step 1: Make sure that in the voucher you have properly applied the GST.
 Step 2: The tax category should be entered in all the items.
 Step 3: If you have applied the taxinclusive in the voucher then make sure you are doing the correct calculation.
 Step 4: If still mismatch is coming then check in short date range, you will get a particular date from which the mismatch is coming then correct it.

Frequently AskedQuestions