Frequently Asked
Questions

Q: I am unable to understand how to fill GST and AGS tax entries in BUSY. Can you please guide me on the steps?

for GST return filing please follow these steps step 1: first you have to ensure that all transactions and tax calculations done by you that's correct & relevant step 2: go to the GST reports under display menu step 3: open GST returns and click on GSTR 1 e-return step 4: after open GSTR 1 there is multiple options showing, you can use Direct upload or through JSON for return filing step 5: mentioned start and end date, also there is other deatils you can select relevant deatils as per you required and proceed for GST filing .

Q: Why am I unable to perform certain tasks like editing or updating data in the software?

If unable to access the software or certain tasks in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I want to adjust my input tax credit. What is the process I need to follow?

For adjusting the input tax credit, please follow below mentioned steps Step 1: Go to display menu and then GST Summary Step 2: Ensure your balance tax payable and ledger balance both value should be matched. Step 3: Press F4 to adjust the CGST,SGST, IGST output balance to adjust with input balance. Step 4: Press F4 for adjusting output bal(if any) with input balance of other head. Step 5: Debit balance of all heads wil carry forward in next month automatically and credit balance, you need to make payment at the end of month in GST payable account.

Q: Why am I unable to perform a specific accounting task in BUSY? What should I do?

If unable to perform a specific accounting task in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: My companies are registered under different states. How to get consolidated inter-state GST reports in BUSY?

If your companies are registered under different states then you can manage it by using Multi branch feature and tag voucher series group in branch. To check consolidated inter-state report for all the branches can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Display tab on the top menu bar. Step 2: Select the option GST Reports and here can check GST Summary, GST Return, GST Register as required. Step 3: If you want to check the data for all branches, you can select All in the voucher series group filter.

Q: How can I troubleshoot issues if some parts of the software are not working properly?

s if some parts of the software are not working properly, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: How can I bifurcate the entries correctly to avoid errors in the GST returns?

To bifurcate the entries correctly and avoid errors in GST returns, it is important to ensure accurate and detailed recording of transactions. This includes correctly categorizing the tax amounts between CGST, SGST, and IGST. To see report in bifurcate you can follow some steps: Step 1: Go to Display and then click on GST reports. Step 2: Now click on GST Registers and then supply outward Register or Supply Inward Register whatever you want. Step 3: Now click on option for Party to see report and filer on period and enable other option as per your requiremen and check reports.

Q: I'm unable to open the Excel/CSV file exported from BUSY. What should I do?

If you are unable to open the Excel/CSV file exported from BUSY, you can try the following steps: Step 1: Check if you have Microsoft Excel installed on your system. If not, you may need to install it to open Excel files. step 2: Make sure you have the correct file extension (.xlsx for Excel files,.csv for CSV files) and that the file is not corrupted. Step 3: Make sure you are using current release of BUSY and you are using official windows Step 4: If issue persist try to export excel/csv from another system for checking

Q: How can I show IGST and CGST/SGST values distinctly for products with same HSN code instead of as a combined value?

Even if your items having same hsn code or same tax category is used in different type of transactions,for this no need to tag either it is cgst,sgst or igst.As while voucher entry like sale or purchase,if party belongs to same state or sale purchase type is local tax,then it will apply tax as cgst and sgst.On the other hand,if during voucher entry,party belongs to other state,then it apply tax as igst or central tax on item. Also in different gst reports,like sale or purchase registers in gst registers,you can check hsn code wise,central or local transactions with cgst,sgst and igst bifurcations

Q: The GST input tax credit amounts are not getting adjusted automatically in the software. How can I ensure proper adjustment?

For the GST input tax credit amount, You have to pass the journal entry for adjusting the GST input with GST Output month wise so that ledger balance properly get maintained in BUSY. Pls follow the below steps. Step 1: Click on Display menu Step 2: Then GST Reports Step 3: Then GST Summaries Step 4: Then GST Summary and select the date range Step 5: Then press the shortcut key F4 and select the Input Output adjustment from the popup window.After that the journal voucher get post automatically where DEBIT the GST output Account and CREDIT the GST input Account.

Find Solutions to Common Issues Related to taxation - gst reports

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Errors (RTE/Ransome), Feedbacks and Bugs

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Dealer Complaint/Issues

I am unable to understand how to fill GST and AGS tax entries in BUSY. Can you please guide me on the steps?

for GST return filing please follow these steps 
 step 1: first you have to ensure that all transactions and tax calculations done by you that's correct & relevant 
 step 2: go to the GST reports under display menu 
 step 3: open GST returns and click on GSTR 1 e-return 
 step 4: after open GSTR 1 there is multiple options showing, you can use Direct upload or through JSON for return filing 
 step 5: mentioned start and end date, also there is other deatils you can select relevant deatils as per you required and proceed for GST filing .

Why am I unable to perform certain tasks like editing or updating data in the software?

If unable to access the software or certain tasks in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I want to adjust my input tax credit. What is the process I need to follow?

For adjusting the input tax credit, please follow below mentioned steps
 Step 1: Go to display menu and then GST Summary 
 Step 2: Ensure your balance tax payable and ledger balance both value should be matched. 
 Step 3: Press F4 to adjust the CGST,SGST, IGST output balance to adjust with input balance. 
 Step 4: Press F4 for adjusting output bal(if any) with input balance of other head. 
 Step 5: Debit balance of all heads wil carry forward in next month automatically and credit balance, you need to make payment at the end of month in GST payable account.

Why am I unable to perform a specific accounting task in BUSY? What should I do?

If unable to perform a specific accounting task in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

My companies are registered under different states. How to get consolidated inter-state GST reports in BUSY?

If your companies are registered under different states then you can manage it by using Multi branch feature and tag voucher series group in branch. To check consolidated inter-state report for all the branches can follow these steps: 
Step 1: Open BUSY and select the company you want to work with. Then, go to the Display tab on the top menu bar.
Step 2: Select the option GST Reports and here can check GST Summary, GST Return, GST Register as required. 
Step 3: If you want to check the data for all branches, you can select All in the voucher series group filter.

How can I troubleshoot issues if some parts of the software are not working properly?

s if some parts of the software are not working properly, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

How can I bifurcate the entries correctly to avoid errors in the GST returns?

To bifurcate the entries correctly and avoid errors in GST returns, it is important to ensure accurate and detailed recording of transactions. This includes correctly categorizing the tax amounts between CGST, SGST, and IGST. To see report in bifurcate you can follow some steps:
 Step 1: Go to Display and then click on GST reports. 
 Step 2: Now click on GST Registers and then supply outward Register or Supply Inward Register whatever you want. 
 Step 3: Now click on option for Party to see report and filer on period and enable other option as per your requiremen and check reports.

I'm unable to open the Excel/CSV file exported from BUSY. What should I do?

If you are unable to open the Excel/CSV file exported from BUSY, you can try the following steps:
 Step 1: Check if you have Microsoft Excel installed on your system. If not, you may need to install it to open Excel files.
 step 2: Make sure you have the correct file extension (.xlsx for Excel files,.csv for CSV files) and that the file is not corrupted.
 Step 3: Make sure you are using current release of BUSY and you are using official windows
 Step 4: If issue persist try to export excel/csv from another system for checking

How can I show IGST and CGST/SGST values distinctly for products with same HSN code instead of as a combined value?

Even if your items having same hsn code or same tax category is used in different type of transactions,for this no need to tag either it is cgst,sgst or igst.As while voucher entry like sale or purchase,if party belongs to same state or sale purchase type is local tax,then it will apply tax as cgst and sgst.On the other hand,if during voucher entry,party belongs to other state,then it apply tax as igst or central tax on item.
 Also in different gst reports,like sale or purchase registers in gst registers,you can check hsn code wise,central or local transactions with cgst,sgst and igst bifurcations

The GST input tax credit amounts are not getting adjusted automatically in the software. How can I ensure proper adjustment?

For the GST input tax credit amount, You have to pass the journal entry for adjusting the GST input with GST Output month wise so that ledger balance properly get maintained in BUSY.
 Pls follow the below steps.
 Step 1: Click on Display menu
 Step 2: Then GST Reports
 Step 3: Then GST Summaries
 Step 4: Then GST Summary and select the date range 
 Step 5: Then press the shortcut key F4 and select the Input Output adjustment from the popup window.After that the journal voucher get post automatically where DEBIT the GST output Account and CREDIT the GST input Account.

Frequently AskedQuestions