Frequently Asked
Questions

Q: There is a difference in pre-GST and post-GST reports in BUSY. How can I combine these reports to avoid discrepancies?

To combine pre-GST and post-GST reports in BUSY and avoid discrepancies, you can follow these steps: Step 1 : Generate separate reports for the pre-GST period and the post-GST period. Step 2 : Compare the data in both reports to identify any overlapping transactions. Step 3 : Adjust the overlapping transactions to ensure they are accounted for only once. Step 4 : Summarize the data from both reports into a single consolidated report. Step 5 : Verify the consolidated report for accuracy and ensure that all transactions are correctly accounted for. Step 6 : Use the consolidated report for analysis and reconciliation purposes.

Q: Why am I unable to perform certain tasks like editing or updating data in the software?

If unable to access the software or certain tasks in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I want to adjust my input tax credit. What is the process I need to follow?

For adjusting the input tax credit, please follow below mentioned steps Step 1: Go to display menu and then GST Summary Step 2: Ensure your balance tax payable and ledger balance both value should be matched. Step 3: Press F4 to adjust the CGST,SGST, IGST output balance to adjust with input balance. Step 4: Press F4 for adjusting output bal(if any) with input balance of other head. Step 5: Debit balance of all heads wil carry forward in next month automatically and credit balance, you need to make payment at the end of month in GST payable account.

Q: Why am I unable to perform a specific accounting task in BUSY? What should I do?

If unable to perform a specific accounting task in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: My companies are registered under different states. How to get consolidated inter-state GST reports in BUSY?

If your companies are registered under different states then you can manage it by using Multi branch feature and tag voucher series group in branch. To check consolidated inter-state report for all the branches can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Display tab on the top menu bar. Step 2: Select the option GST Reports and here can check GST Summary, GST Return, GST Register as required. Step 3: If you want to check the data for all branches, you can select All in the voucher series group filter.

Q: How can I troubleshoot issues if some parts of the software are not working properly?

s if some parts of the software are not working properly, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: How can I bifurcate the entries correctly to avoid errors in the GST returns?

To bifurcate the entries correctly and avoid errors in GST returns, it is important to ensure accurate and detailed recording of transactions. This includes correctly categorizing the tax amounts between CGST, SGST, and IGST. To see report in bifurcate you can follow some steps: Step 1: Go to Display and then click on GST reports. Step 2: Now click on GST Registers and then supply outward Register or Supply Inward Register whatever you want. Step 3: Now click on option for Party to see report and filer on period and enable other option as per your requiremen and check reports.

Q: I'm unable to open the Excel/CSV file exported from BUSY. What should I do?

If you are unable to open the Excel/CSV file exported from BUSY, you can try the following steps: Step 1: Check if you have Microsoft Excel installed on your system. If not, you may need to install it to open Excel files. step 2: Make sure you have the correct file extension (.xlsx for Excel files,.csv for CSV files) and that the file is not corrupted. Step 3: Make sure you are using current release of BUSY and you are using official windows Step 4: If issue persist try to export excel/csv from another system for checking

Q: The accounting software is showing wrong business type (BB instead of BC). How to change or update it?

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions: 1. In Invoice you can check your party master that should be under Unregister dealer. 2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

Q: I am unable to adjust my ITC through the standard Input-Output adjustment process in BUSY. Can you help?

For the GST input tax credit amount, You have to pass the journal entry for adjusting the GST input with GST Output month wise so that ledger balance properly get maintained in BUSY. Pls follow the below steps. Step 1: Click on Display menu Step 2: Then GST Reports Step 3: Then GST Summaries Step 4: Then GST Summary and select the date range Step 5: Then press the shortcut key F4 and select the Input Output adjustment from the popup window.After that the journal voucher get post automatically where DEBIT the GST output Account and CREDIT the GST input Account.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

There is a difference in pre-GST and post-GST reports in BUSY. How can I combine these reports to avoid discrepancies?

To combine pre-GST and post-GST reports in BUSY and avoid discrepancies, you can follow these steps:
 Step 1 : Generate separate reports for the pre-GST period and the post-GST period.
 Step 2 : Compare the data in both reports to identify any overlapping transactions.
 Step 3 : Adjust the overlapping transactions to ensure they are accounted for only once.
 Step 4 : Summarize the data from both reports into a single consolidated report.
 Step 5 : Verify the consolidated report for accuracy and ensure that all transactions are correctly accounted for.
 Step 6 : Use the consolidated report for analysis and reconciliation purposes.

Why am I unable to perform certain tasks like editing or updating data in the software?

If unable to access the software or certain tasks in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I want to adjust my input tax credit. What is the process I need to follow?

For adjusting the input tax credit, please follow below mentioned steps
 Step 1: Go to display menu and then GST Summary 
 Step 2: Ensure your balance tax payable and ledger balance both value should be matched. 
 Step 3: Press F4 to adjust the CGST,SGST, IGST output balance to adjust with input balance. 
 Step 4: Press F4 for adjusting output bal(if any) with input balance of other head. 
 Step 5: Debit balance of all heads wil carry forward in next month automatically and credit balance, you need to make payment at the end of month in GST payable account.

Why am I unable to perform a specific accounting task in BUSY? What should I do?

If unable to perform a specific accounting task in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

My companies are registered under different states. How to get consolidated inter-state GST reports in BUSY?

If your companies are registered under different states then you can manage it by using Multi branch feature and tag voucher series group in branch. To check consolidated inter-state report for all the branches can follow these steps: 
Step 1: Open BUSY and select the company you want to work with. Then, go to the Display tab on the top menu bar.
Step 2: Select the option GST Reports and here can check GST Summary, GST Return, GST Register as required. 
Step 3: If you want to check the data for all branches, you can select All in the voucher series group filter.

How can I troubleshoot issues if some parts of the software are not working properly?

s if some parts of the software are not working properly, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

How can I bifurcate the entries correctly to avoid errors in the GST returns?

To bifurcate the entries correctly and avoid errors in GST returns, it is important to ensure accurate and detailed recording of transactions. This includes correctly categorizing the tax amounts between CGST, SGST, and IGST. To see report in bifurcate you can follow some steps:
 Step 1: Go to Display and then click on GST reports. 
 Step 2: Now click on GST Registers and then supply outward Register or Supply Inward Register whatever you want. 
 Step 3: Now click on option for Party to see report and filer on period and enable other option as per your requiremen and check reports.

I'm unable to open the Excel/CSV file exported from BUSY. What should I do?

If you are unable to open the Excel/CSV file exported from BUSY, you can try the following steps:
 Step 1: Check if you have Microsoft Excel installed on your system. If not, you may need to install it to open Excel files.
 step 2: Make sure you have the correct file extension (.xlsx for Excel files,.csv for CSV files) and that the file is not corrupted.
 Step 3: Make sure you are using current release of BUSY and you are using official windows
 Step 4: If issue persist try to export excel/csv from another system for checking

The accounting software is showing wrong business type (BB instead of BC). How to change or update it?

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions:
 1. In Invoice you can check your party master that should be under Unregister dealer. 
 2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

I am unable to adjust my ITC through the standard Input-Output adjustment process in BUSY. Can you help?

For the GST input tax credit amount, You have to pass the journal entry for adjusting the GST input with GST Output month wise so that ledger balance properly get maintained in BUSY.
 Pls follow the below steps.
 Step 1: Click on Display menu
 Step 2: Then GST Reports
 Step 3: Then GST Summaries
 Step 4: Then GST Summary and select the date range 
 Step 5: Then press the shortcut key F4 and select the Input Output adjustment from the popup window.After that the journal voucher get post automatically where DEBIT the GST output Account and CREDIT the GST input Account.

Frequently AskedQuestions