Frequently Asked
Questions

Q: I want to claim ITC on debit notes issued to my customers. What should I do to ensure this reflects correctly in my GSTR-B filing?

To claim Input Tax Credit (ITC) on debit notes issued to your customers and ensure it reflects correctly in your GSTR-3B filing, follow these steps: Step 1: Make sure that your debit notes are issued in compliance with GST rules and regulations. Step 2: Adjust the debit notes to the original invoices Step 3: Reconcile your debit notes with customer records and verify that the debit notes. Step 4: Include the debit note details in your GSTR-1 return Step 5: Compare the debit notes issued to customers with the details available in GSTR-2A. Step 6: Claim ITC in GSTR-3B.

Q: I am unable to see my IGST input credit balance. It shows zero balance whereas my purchases have IGST. How can I correct this?

If your IGST input credit balance is showing zero even though you've made IGST purchases, here are simple steps to help correct the issue: Step 1: review the entries for your purchases Step 2: Make sure you've correctly entered the GSTIN Step 3: Check that the tax period of your purchase entries aligns with the period for your GST returns. Step 4: Ensure you've filed your GST returns for the relevant period. Step 5: Reconcile your accounts to make sure your input tax credits match your purchase transactions. Step 6: Different regions may have specific requirements for claiming input tax credits.

Q: Why does the purchase invoice details not showing in GST report or return in BUSY?

If some purchase entries are missing in GSTR 3B return, check the possible reasons mentioned below: 1. If skip in gst reports option is enabled in purchase type master then gst amount not shown in report. 2. If skip in gst reports option is enabled in item master then gst amount also not shown in report 3. Vouchers should be properly tagged in the monthly ITC tagging report if checked GSTR 3B or GST summary with pick relevant ITC from monthly ITC tagging. If monthly ITC tagging features are not used then it should be N while checking GST summary or GSTR 3B report.

Q: How can I get details of the reverse charge ITC applicable on freight charges?

To get details of the reverse charge Input Tax Credit (ITC) applicable on freight charges, follow these steps: Step 1: To view reverse charge ITC entries related to freight charges, you usually need to access Form GSTR-2 or GSTR-3 Step 2: Choose the return period for which you want to view reverse charge ITC entries Step 3: navigate to the Input Tax Credit (ITC) section in the return . Step 4: You can typically filter the entries to specifically view those related to freight charges Step 5: Depending on your findings, you can file the return or make amendments as needed.

Q: What all ledgers and registers need to be updated when passing a reverse entry for GST paid earlier in BUSY? Please advise.

You need to update various ledgers and registers to accurately reflect the reversal of the GST payment., Please follow below steps : Step 1: Update the Party ledger account to reflect the reversal Step 2: Debit the GST ledger account to reverse the earlier credit taken for the GST paid. Step 3 : If the reverse entry relates to a purchase, update the purchase register to reflect the reduction in the GST amount. Step 4 : If you made a payment for the GST earlier, update the payment voucher register to reflect the reversal of the payment.

Q: The GST return generated from BUSY has wrong values. What could cause such discrepancies and how can I ensure correct GST returns?

Here are some common factors to consider:please follow steps : Step 1: Check for data entry errors in BUSY . Step 2: Make sure that transactions are correctly classified as either interstate or intrastate. Step 3: Verify that the data in your GST returns matches the data Step 4 : Check GST Summary Report from Display and then GST reports menu . Step 5: Run update master Balnace utility from House keeping menu Step 6: If you've made amendments or adjustments to your GST returns, ensure that these changes are accurately reflected in your balance sheet.

Q: Few Item’s tax rates have changed from 12% to 18%. How can we change the tax rate of an item in BUSY?

Change in Tax rate of an Item. The government changed GST rates from time to time to rationalise the GST structure.To correct the inverted tax structure which is very important for businesses to run smoothly and not to face any working capital issues. To change the tax rate of an item in BUSY follow the below steps: Step 1: Create a new GST tax category master from Administration>master>Tax Category>Add. Step 2: Mention 12 % in the upper portion and mention 18% details in the bottom, change in tax rate window. Step 3: Now tag this tax category master in items, those tax rates have changed.

Q: I made some changes to the HSN codes but they are not reflecting in the exported reports. Why is this happening?

It is possible that the HSN codes were not updated properly in the Item Master, which is why the changes are not reflecting in the exported reports. To update HSN codes in BUSY, follow these steps: Step 1: Go to the Administration section and click on Masters. Step 2: Select the item and open it either from the Modify or List option. Step 3: Select the item master for the item whose code you want to update. Step 4: Update the HSN code manually and save the item master then export report with updated HSN codes.

Q: I am unable to generate certain accounting reports in the software. How do I enable or access the required reports?

If unable to generate certain accounting reports in BUSY , then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: Why is my actual GST payment not matching the liability shown in BUSY? How do I reconcile between the two?

Here are some common factors to consider:please follow steps : Step 1: Check for data entry errors in BUSY . Step 2: Make sure that transactions are correctly classified as either interstate or intrastate. Step 3: Verify that the data in your GST returns matches the data Step 4 : Check GST Summary Report from Display and then GST reports menu . Step 5: Run update master Balnace utility from House keeping menu Step 6: If you've made amendments or adjustments to your GST returns, ensure that these changes are accurately reflected in your balance sheet.

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I want to claim ITC on debit notes issued to my customers. What should I do to ensure this reflects correctly in my GSTR-B filing?

To claim Input Tax Credit (ITC) on debit notes issued to your customers and ensure it reflects correctly in your GSTR-3B filing, follow these steps:
 Step 1: Make sure that your debit notes are issued in compliance with GST rules and regulations. 
 Step 2: Adjust the debit notes to the original invoices
 Step 3: Reconcile your debit notes with customer records and verify that the debit notes.
 Step 4: Include the debit note details in your GSTR-1 return 
 Step 5: Compare the debit notes issued to customers with the details available in GSTR-2A.
 Step 6: Claim ITC in GSTR-3B.

I am unable to see my IGST input credit balance. It shows zero balance whereas my purchases have IGST. How can I correct this?

If your IGST input credit balance is showing zero even though you've made IGST purchases, here are simple steps to help correct the issue:
 Step 1: review the entries for your purchases
 Step 2: Make sure you've correctly entered the GSTIN Step 3: Check that the tax period of your purchase entries aligns with the period for your GST returns. Step 4: Ensure you've filed your GST returns for the relevant period.
 Step 5: Reconcile your accounts to make sure your input tax credits match your purchase transactions.
 Step 6: Different regions may have specific requirements for claiming input tax credits.

Why does the purchase invoice details not showing in GST report or return in BUSY?

If some purchase entries are missing in GSTR 3B return, check the possible reasons mentioned below:
1. If skip in gst reports option is enabled in purchase type master then gst amount not shown in report.
2. If skip in gst reports option is enabled in item master then gst amount also not shown in report
3. Vouchers should be properly tagged in the monthly ITC tagging report if checked GSTR 3B or GST summary with pick relevant ITC from monthly ITC tagging. If monthly ITC tagging features are not used then it should be N while checking GST summary or GSTR 3B report.

How can I get details of the reverse charge ITC applicable on freight charges?

To get details of the reverse charge Input Tax Credit (ITC) applicable on freight charges, follow these steps:
 Step 1: To view reverse charge ITC entries related to freight charges, you usually need to access Form GSTR-2 or GSTR-3
 Step 2: Choose the return period for which you want to view reverse charge ITC entries
 Step 3: navigate to the Input Tax Credit (ITC) section in the return . Step 4: You can typically filter the entries to specifically view those related to freight charges
 Step 5: Depending on your findings, you can file the return or make amendments as needed.

What all ledgers and registers need to be updated when passing a reverse entry for GST paid earlier in BUSY? Please advise.

You need to update various ledgers and registers to accurately reflect the reversal of the GST payment., Please follow below steps : 
 Step 1: Update the Party ledger account to reflect the reversal 
 Step 2: Debit the GST ledger account to reverse the earlier credit taken for the GST paid. 
 Step 3 : If the reverse entry relates to a purchase, update the purchase register to reflect the reduction in the GST amount. 
 Step 4 : If you made a payment for the GST earlier, update the payment voucher register to reflect the reversal of the payment.

The GST return generated from BUSY has wrong values. What could cause such discrepancies and how can I ensure correct GST returns?

Here are some common factors to consider:please follow steps : 
 Step 1: Check for data entry errors in BUSY .
 Step 2: Make sure that transactions are correctly classified as either interstate or intrastate. 
 Step 3: Verify that the data in your GST returns matches the data 
 Step 4 : Check GST Summary Report from Display and then GST reports menu . 
 Step 5: Run update master Balnace utility from House keeping menu 
 Step 6: If you've made amendments or adjustments to your GST returns, ensure that these changes are accurately reflected in your balance sheet.

Few Item’s tax rates have changed from 12% to 18%. How can we change the tax rate of an item in BUSY?

Change in Tax rate of an Item.
The government changed GST rates from time to time to rationalise the GST structure.To correct the inverted tax structure which is very important for businesses to run smoothly and not to face any working capital issues.
To change the tax rate of an item in BUSY follow the below steps:
Step 1: Create a new GST tax category master from Administration>master>Tax Category>Add. 
Step 2: Mention 12 % in the upper portion and mention 18% details in the bottom, change in tax rate window.
Step 3: Now tag this tax category master in items, those tax rates have changed.

I made some changes to the HSN codes but they are not reflecting in the exported reports. Why is this happening?

It is possible that the HSN codes were not updated properly in the Item Master, which is why the changes are not reflecting in the exported reports. 
 To update HSN codes in BUSY, follow these steps: 
 Step 1: Go to the Administration section and click on Masters. 
 Step 2: Select the item and open it either from the Modify or List option. 
 Step 3: Select the item master for the item whose code you want to update. 
 Step 4: Update the HSN code manually and save the item master then export report with updated HSN codes.

I am unable to generate certain accounting reports in the software. How do I enable or access the required reports?

If unable to generate certain accounting reports in BUSY , then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Why is my actual GST payment not matching the liability shown in BUSY? How do I reconcile between the two?

Here are some common factors to consider:please follow steps : 
 Step 1: Check for data entry errors in BUSY .
 Step 2: Make sure that transactions are correctly classified as either interstate or intrastate. 
 Step 3: Verify that the data in your GST returns matches the data 
 Step 4 : Check GST Summary Report from Display and then GST reports menu . 
 Step 5: Run update master Balnace utility from House keeping menu 
 Step 6: If you've made amendments or adjustments to your GST returns, ensure that these changes are accurately reflected in your balance sheet.

Frequently AskedQuestions