Frequently Asked
Questions

Q: I want to check the reverse charge ITC entries but am unable to view it on the portal. What can I do?

If you want to check the reverse charge Input Tax Credit (ITC) entries but are unable to view them on the GST portal, you can follow these steps: Step 1: To view reverse charge ITC entries, you typically need to access Form GSTR-2 or GSTR-3, depending on the nature of the transactions Step 2: Choose the return period for which you want to view the reverse charge ITC entries. Step 3: you should be able to find details of ITC claimed, including reverse charge transactions. Step 4: Review the entries to verify the details of the reverse charge ITC transactions.

Q: How do I adjust or clear the additional GST credit balance that is showing in my reports? What is the right process?

To adjust or clear the additional GST credit balance in BUSY, follow these steps: Step 1: Go to Display section then click on GST summaries option. Step 2: Now choose GST summary then specify data range and open the report Step 3: You can press F4 key on GST Summary to post various GST Adjustment & GST Payment voucher. On pressing the F4 key, a message box appears in which you are required to select the option for which you want to post the voucher. Step 4: After making all the required entries, Your GST credit balance will be adjusted.

Q: I am unable to see the updated GST summary report. What should I do to get the latest GST summary?

to get the latest GST summary BUSY, follow these steps: Step 1: Launch BUSY GST Software. Step 2: Go to the Display menu. Step 3: Select GST Reports. Step 4: Choose GST Summary from the available options. Step 5: Within the GST Summary report, you will find options for various sales reports, including Item Wise Sales Summary, Party Wise Sales Summary, and Sale Type Wise Sales Summary. Step 6: Select the relevant sub-report based on your requirements. For a 5% GST summary, you might choose Item Wise Sales Summary or another appropriate option that provides the bifurcation of tax rates.

Q: Some fields are not editable even though I have permissions. Why is this happening and how can I resolve it?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: Certain features like generating reports are not working in the software. What should I do when functionalities are unavailable?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: What should I do when the DSCR amount is not matching between the entry and the sale amount?

GST amount is not matching between the entry and the sale amount Here are steps to help you achieve this: Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). Step 2: Ensure consistency in data entry, including item descriptions, tax rates , and transaction dates. Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B). Step 4: Double-check vendor invoices for accuracy, including GST details. Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

Q: I'm facing an issue with a specific feature in BUSY. Who should I contact for troubleshooting help?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I want to view my GST A register data. Which menu option should I select for this?

To view your GST 2A register data, you need to follow the below steps: Step 1: Go to Display, then select GST Reports. Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK. Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on the month-wise automatic option to download the data.

Q: I have some GST invoices where tax has been charged locally instead of IGST. BUSY is restricting input credit on these. Why is it doing so and how can I claim proper ITC?

To claim proper ITC in such cases, you need to ensure that the invoice details are accurate and follow the correct procedure. Here's what you can do: Step 1 ; Review the GST invoice to ensure that it correctly reflects the local (CGST and SGST/UTGST) or IGST components of the tax. Step 2: Perform a detailed reconciliation of your purchase records Step 3: Reconcile entries in your GST returns (GSTR-2A or GSTR-2B). Step 4: You can reverse the incorrect ITC claimed on the local tax and claim the correct ITC on IGST by making the necessary adjustments in your GSTR-3B.

Q: I made a debit note without any inventory items linked to it. This is related to income from services I provided. How can I reflect this debit note correctly in my GST returns?

Please follow these steps to reflect your debit note without inventory items in GSTR: Step 1: Go to transactions menu Step 2: Then click on debit note without item voucher Step 3: Ensure that voucher number gst nature and the all the masters should be correctly used in debit note Step 4: After entereing the required fields in debit and credit alongwith amount a window will appear for adjustment Step 5: Specify all details correctly in that window such as invoice number,amount and GST rate etc Step 6: After that you can create the debit note voucher accordingly as required

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I want to check the reverse charge ITC entries but am unable to view it on the portal. What can I do?

If you want to check the reverse charge Input Tax Credit (ITC) entries but are unable to view them on the GST portal, you can follow these steps:
 Step 1: To view reverse charge ITC entries, you typically need to access Form GSTR-2 or GSTR-3, depending on the nature of the transactions
 Step 2: Choose the return period for which you want to view the reverse charge ITC entries. Step 3: you should be able to find details of ITC claimed, including reverse charge transactions.
 Step 4: Review the entries to verify the details of the reverse charge ITC transactions.

How do I adjust or clear the additional GST credit balance that is showing in my reports? What is the right process?

To adjust or clear the additional GST credit balance in BUSY, follow these steps:
 Step 1: Go to Display section then click on GST summaries option.
 Step 2: Now choose GST summary then specify data range and open the report
 Step 3: You can press F4 key on GST Summary to post various GST Adjustment & GST Payment voucher. On pressing the F4 key, a message box appears in which you are required to select the option for which you want to post the voucher.
 Step 4: After making all the required entries, Your GST credit balance will be adjusted.

I am unable to see the updated GST summary report. What should I do to get the latest GST summary?

to get the latest GST summary BUSY, follow these steps:
 Step 1: Launch BUSY GST Software.
 Step 2: Go to the Display menu.
 Step 3: Select GST Reports.
 Step 4: Choose GST Summary from the available options.
 Step 5: Within the GST Summary report, you will find options for various sales reports, including Item Wise Sales Summary, Party Wise Sales Summary, and Sale Type Wise Sales Summary.
 Step 6: Select the relevant sub-report based on your requirements. For a 5% GST summary, you might choose Item Wise Sales Summary or another appropriate option that provides the bifurcation of tax rates.

Some fields are not editable even though I have permissions. Why is this happening and how can I resolve it?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Certain features like generating reports are not working in the software. What should I do when functionalities are unavailable?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

What should I do when the DSCR amount is not matching between the entry and the sale amount?

GST amount is not matching between the entry and the sale amount Here are steps to help you achieve this:
 Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). 
 Step 2: Ensure consistency in data entry, including item descriptions, tax rates , and transaction dates.
 Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B).
 Step 4: Double-check vendor invoices for accuracy, including GST details.
 Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

I'm facing an issue with a specific feature in BUSY. Who should I contact for troubleshooting help?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I want to view my GST A register data. Which menu option should I select for this?

To view your GST 2A register data, you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports.
 Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
 Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on the month-wise automatic option to download the data.

I have some GST invoices where tax has been charged locally instead of IGST. BUSY is restricting input credit on these. Why is it doing so and how can I claim proper ITC?

To claim proper ITC in such cases, you need to ensure that the invoice details are accurate and follow the correct procedure. Here's what you can do:
 Step 1 ; Review the GST invoice to ensure that it correctly reflects the local (CGST and SGST/UTGST) or IGST components of the tax.
 Step 2: Perform a detailed reconciliation of your purchase records
 Step 3: Reconcile entries in your GST returns (GSTR-2A or GSTR-2B).
 Step 4: You can reverse the incorrect ITC claimed on the local tax and claim the correct ITC on IGST by making the necessary adjustments in your GSTR-3B.

I made a debit note without any inventory items linked to it. This is related to income from services I provided. How can I reflect this debit note correctly in my GST returns?

Please follow these steps to reflect your debit note without inventory items in GSTR:
 Step 1: Go to transactions menu
 Step 2: Then click on debit note without item voucher
 Step 3: Ensure that voucher number gst nature and the all the masters should be correctly used in debit note
 Step 4: After entereing the required fields in debit and credit alongwith amount a window will appear for adjustment
 Step 5: Specify all details correctly in that window such as invoice number,amount and GST rate etc
 Step 6: After that you can create the debit note voucher accordingly as required

Frequently AskedQuestions