Frequently Asked
Questions

Q: I am unable to see the updated GST summary report. What should I do to get the latest GST summary?

to get the latest GST summary BUSY, follow these steps: Step 1: Launch BUSY GST Software. Step 2: Go to the Display menu. Step 3: Select GST Reports. Step 4: Choose GST Summary from the available options. Step 5: Within the GST Summary report, you will find options for various sales reports, including Item Wise Sales Summary, Party Wise Sales Summary, and Sale Type Wise Sales Summary. Step 6: Select the relevant sub-report based on your requirements. For a 5% GST summary, you might choose Item Wise Sales Summary or another appropriate option that provides the bifurcation of tax rates.

Q: Some fields are not editable even though I have permissions. Why is this happening and how can I resolve it?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I have some GST invoices where tax has been charged locally instead of IGST. BUSY is restricting input credit on these. Why is it doing so and how can I claim proper ITC?

To claim proper ITC in such cases, you need to ensure that the invoice details are accurate and follow the correct procedure. Here's what you can do: Step 1 ; Review the GST invoice to ensure that it correctly reflects the local (CGST and SGST/UTGST) or IGST components of the tax. Step 2: Perform a detailed reconciliation of your purchase records Step 3: Reconcile entries in your GST returns (GSTR-2A or GSTR-2B). Step 4: You can reverse the incorrect ITC claimed on the local tax and claim the correct ITC on IGST by making the necessary adjustments in your GSTR-3B.

Q: I made a debit note without any inventory items linked to it. This is related to income from services I provided. How can I reflect this debit note correctly in my GST returns?

Please follow these steps to reflect your debit note without inventory items in GSTR: Step 1: Go to transactions menu Step 2: Then click on debit note without item voucher Step 3: Ensure that voucher number gst nature and the all the masters should be correctly used in debit note Step 4: After entereing the required fields in debit and credit alongwith amount a window will appear for adjustment Step 5: Specify all details correctly in that window such as invoice number,amount and GST rate etc Step 6: After that you can create the debit note voucher accordingly as required

Q: There seems to be an issue with my laser balance since last year but I'm not sure when exactly it started. How can I find the root cause of the problem?

an issue with ladger balance since last year but not sure when exactly it started then ensure few things 1. for that you can run update master balance utility under house-keeping menu. 2. Verify if the opening balance for the relevant accounts is correctly entered. if not correct then go to the last year and check all transaction then update master balance utility under house-keeping menu in last year and again data carry forward in next year 3. verify the transaction tag under correct party master . 4. also while open ledger select correct date range

Q: I have not been utilizing some features available in my BUSY package. Can I switch to a lower tier package to avoid paying for unused features?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I am unable to see the IGST, CGST, and other tax details in my invoices after updating the software. What should I do to resolve this?

To see the IGST, CGST, and other tax details in your invoices after updating the software, you need to check below reasons: Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

Q: What types ofGST taxes and duties need to be specified for different transactions?

The types of GST taxes and duties that need to be specified for different transactions depend on the nature of the transaction and the applicable tax laws. It is important to correctly identify and specify the relevant taxes and duties to ensure compliance and accurate accounting. For example: 1. For local transaction of sale/purchase (in one state) you have to use:- CGST/SGST and in BUSY you have to select the sale/purchase type Local-Multirated/Itemized/Single Tax Rate 2. Central Transaction of Sale/Purchase (Out of State) You need to use:- IGST and in central transaction you have to select the Sale/Purchase Type Central-Multirated/Itemized/Single Tax Rate.

Q: I need help understanding how to record BB and BC transactions in BUSY.

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions: 1. In Invoice you can check your party master that should be under Unregister dealer. 2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

Q: While opening report ITC-04, Showing popup of Job work and Job ID.

With the help of this form, the details of the inputs or the goods sent to the job worker and received from the job worker are recorded. Step 1: In this case we have to maintain the Job work feature from Administration>configuration>Features and Option>Enable Job work. Step 2: We have to maintain a Job id as well. (Job id is compulsory in for Job work for checking data in ITC-04) Step 3: Add transaction of sending raw material for the Job work from Material issue to party. Step 4: Receive finished goods after job work. Enter a transaction in material received from the party

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to see the updated GST summary report. What should I do to get the latest GST summary?

to get the latest GST summary BUSY, follow these steps:
 Step 1: Launch BUSY GST Software.
 Step 2: Go to the Display menu.
 Step 3: Select GST Reports.
 Step 4: Choose GST Summary from the available options.
 Step 5: Within the GST Summary report, you will find options for various sales reports, including Item Wise Sales Summary, Party Wise Sales Summary, and Sale Type Wise Sales Summary.
 Step 6: Select the relevant sub-report based on your requirements. For a 5% GST summary, you might choose Item Wise Sales Summary or another appropriate option that provides the bifurcation of tax rates.

Some fields are not editable even though I have permissions. Why is this happening and how can I resolve it?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I have some GST invoices where tax has been charged locally instead of IGST. BUSY is restricting input credit on these. Why is it doing so and how can I claim proper ITC?

To claim proper ITC in such cases, you need to ensure that the invoice details are accurate and follow the correct procedure. Here's what you can do:
 Step 1 ; Review the GST invoice to ensure that it correctly reflects the local (CGST and SGST/UTGST) or IGST components of the tax.
 Step 2: Perform a detailed reconciliation of your purchase records
 Step 3: Reconcile entries in your GST returns (GSTR-2A or GSTR-2B).
 Step 4: You can reverse the incorrect ITC claimed on the local tax and claim the correct ITC on IGST by making the necessary adjustments in your GSTR-3B.

I made a debit note without any inventory items linked to it. This is related to income from services I provided. How can I reflect this debit note correctly in my GST returns?

Please follow these steps to reflect your debit note without inventory items in GSTR:
 Step 1: Go to transactions menu
 Step 2: Then click on debit note without item voucher
 Step 3: Ensure that voucher number gst nature and the all the masters should be correctly used in debit note
 Step 4: After entereing the required fields in debit and credit alongwith amount a window will appear for adjustment
 Step 5: Specify all details correctly in that window such as invoice number,amount and GST rate etc
 Step 6: After that you can create the debit note voucher accordingly as required

There seems to be an issue with my laser balance since last year but I'm not sure when exactly it started. How can I find the root cause of the problem?

an issue with ladger balance since last year but not sure when exactly it started then ensure few things 
 1. for that you can run update master balance utility under house-keeping menu. 
 2. Verify if the opening balance for the relevant accounts is correctly entered. if not correct then go to the last year and check all transaction then update master balance utility under house-keeping menu in last year and again data carry forward in next year 
 3. verify the transaction tag under correct party master . 
 4. also while open ledger select correct date range

I have not been utilizing some features available in my BUSY package. Can I switch to a lower tier package to avoid paying for unused features?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I am unable to see the IGST, CGST, and other tax details in my invoices after updating the software. What should I do to resolve this?

To see the IGST, CGST, and other tax details in your invoices after updating the software, you need to check below reasons: 
 Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master 
 Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. 
 Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

What types ofGST taxes and duties need to be specified for different transactions?

The types of GST taxes and duties that need to be specified for different transactions depend on the nature of the transaction and the applicable tax laws. It is important to correctly identify and specify the relevant taxes and duties to ensure compliance and accurate accounting.
For example: 1. For local transaction of sale/purchase (in one state) you have to use:- CGST/SGST and in BUSY you have to select the sale/purchase type Local-Multirated/Itemized/Single Tax Rate
2. Central Transaction of Sale/Purchase (Out of State) You need to use:- IGST and in central transaction you have to select the Sale/Purchase Type Central-Multirated/Itemized/Single Tax Rate.

I need help understanding how to record BB and BC transactions in BUSY.

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions:
1. In Invoice you can check your party master that should be under Unregister dealer. 
2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

While opening report ITC-04, Showing popup of Job work and Job ID.

With the help of this form, the details of the inputs or the goods sent to the job worker and received from the job worker are recorded.
Step 1: In this case we have to maintain the Job work feature from Administration>configuration>Features and Option>Enable Job work.
Step 2: We have to maintain a Job id as well. (Job id is compulsory in for Job work for checking data in ITC-04)
Step 3: Add transaction of sending raw material for the Job work from Material issue to party.
Step 4: Receive finished goods after job work. Enter a transaction in material received from the party

Frequently AskedQuestions