Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Some fields are not editable even though I have permissions. Why is this happening and how can I resolve it?

facing an issue with a specific feature in BUSY, then pls check the below steps :
Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Certain features like generating reports are not working in the software. What should I do when functionalities are unavailable?

facing an issue with a specific feature in BUSY, then pls check the below steps :
Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

What should I do when the DSCR amount is not matching between the entry and the sale amount?

GST amount is not matching between the entry and the sale amount Here are steps to help you achieve this:
Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%).
Step 2: Ensure consistency in data entry, including item descriptions, tax rates , and transaction dates.
Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B).
Step 4: Double-check vendor invoices for accuracy, including GST details.
Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

I'm facing an issue with a specific feature in BUSY. Who should I contact for troubleshooting help?

facing an issue with a specific feature in BUSY, then pls check the below steps :
Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I want to view my GST A register data. Which menu option should I select for this?

To view your GST 2A register data, you need to follow the below steps:
Step 1: Go to Display, then select GST Reports.
Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on the month-wise automatic option to download the data.

What are some common reasons that IGST input may not show up properly in BUSY?

The common reasons that IGST input may not show up properly in BUSY, you need to follow below steps: 
Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master
Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item.
Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry as central IGST.

What is the process to apply filters on reports like GST sales summary in BUSY?

To apply filter on GST sales register in BUSY you need to follow the steps 
Step1 Go to display menu and click on GST reports
Step2 Click on GST register and then sale register
Step3 Click on combile or local or central then click on bill wise or hsn code wise or item wise
then select b2b or b2c or both b2b b2c
Step4 select date range and press ok
Step5 then press F7 to filter and select the filter on field option and select the field type then
click on auto filter

What types ofGST taxes and duties need to be specified for different transactions?

The types of GST taxes and duties that need to be specified for different transactions depend on the nature of the transaction and the applicable tax laws. It is important to correctly identify and specify the relevant taxes and duties to ensure compliance and accurate accounting.
For example: 1. For local transaction of sale/purchase (in one state) you have to use:- CGST/SGST and in BUSY you have to select the sale/purchase type Local-Multirated/Itemized/Single Tax Rate
2. Central Transaction of Sale/Purchase (Out of State) You need to use:- IGST and in central transaction you have to select the Sale/Purchase Type Central-Multirated/Itemized/Single Tax Rate.

I need help understanding how to record BB and BC transactions in BUSY.

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions:
1. In Invoice you can check your party master that should be under Unregister dealer.
2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

While opening report ITC-04, Showing popup of Job work and Job ID.

With the help of this form, the details of the inputs or the goods sent to the job worker and received from the job worker are recorded.
Step 1: In this case we have to maintain the Job work feature from Administration>configuration>Features and Option>Enable Job work.
Step 2: We have to maintain a Job id as well. (Job id is compulsory in for Job work for checking data in ITC-04)
Step 3: Add transaction of sending raw material for the Job work from Material issue to party.
Step 4: Receive finished goods after job work. Enter a transaction in material received from the party
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