Frequently Asked
Questions

Q: There seems to be an issue with my laser balance since last year but I'm not sure when exactly it started. How can I find the root cause of the problem?

an issue with ladger balance since last year but not sure when exactly it started then ensure few things 1. for that you can run update master balance utility under house-keeping menu. 2. Verify if the opening balance for the relevant accounts is correctly entered. if not correct then go to the last year and check all transaction then update master balance utility under house-keeping menu in last year and again data carry forward in next year 3. verify the transaction tag under correct party master . 4. also while open ledger select correct date range

Q: I have not been utilizing some features available in my BUSY package. Can I switch to a lower tier package to avoid paying for unused features?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I am unable to see the IGST, CGST, and other tax details in my invoices after updating the software. What should I do to resolve this?

To see the IGST, CGST, and other tax details in your invoices after updating the software, you need to check below reasons: Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

Q: I want to generate a sales invoice for a customer but the option is greyed out in BUSY. How can I enable sales invoicing?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I am unable to use the full features of BUSY due to errors in exporting data. What should I do to fix this?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: What are some common reasons that IGST input may not show up properly in BUSY?

The common reasons that IGST input may not show up properly in BUSY, you need to follow below steps: Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry as central IGST.

Q: What is the process to apply filters on reports like GST sales summary in BUSY?

To apply filter on GST sales register in BUSY you need to follow the steps Step1 Go to display menu and click on GST reports Step2 Click on GST register and then sale register Step3 Click on combile or local or central then click on bill wise or hsn code wise or item wise then select b2b or b2c or both b2b b2c Step4 select date range and press ok Step5 then press F7 to filter and select the filter on field option and select the field type then click on auto filter

Q: What types ofGST taxes and duties need to be specified for different transactions?

The types of GST taxes and duties that need to be specified for different transactions depend on the nature of the transaction and the applicable tax laws. It is important to correctly identify and specify the relevant taxes and duties to ensure compliance and accurate accounting. For example: 1. For local transaction of sale/purchase (in one state) you have to use:- CGST/SGST and in BUSY you have to select the sale/purchase type Local-Multirated/Itemized/Single Tax Rate 2. Central Transaction of Sale/Purchase (Out of State) You need to use:- IGST and in central transaction you have to select the Sale/Purchase Type Central-Multirated/Itemized/Single Tax Rate.

Q: I need help understanding how to record BB and BC transactions in BUSY.

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions: 1. In Invoice you can check your party master that should be under Unregister dealer. 2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

Q: While opening report ITC-04, Showing popup of Job work and Job ID.

With the help of this form, the details of the inputs or the goods sent to the job worker and received from the job worker are recorded. Step 1: In this case we have to maintain the Job work feature from Administration>configuration>Features and Option>Enable Job work. Step 2: We have to maintain a Job id as well. (Job id is compulsory in for Job work for checking data in ITC-04) Step 3: Add transaction of sending raw material for the Job work from Material issue to party. Step 4: Receive finished goods after job work. Enter a transaction in material received from the party

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

There seems to be an issue with my laser balance since last year but I'm not sure when exactly it started. How can I find the root cause of the problem?

an issue with ladger balance since last year but not sure when exactly it started then ensure few things 
 1. for that you can run update master balance utility under house-keeping menu. 
 2. Verify if the opening balance for the relevant accounts is correctly entered. if not correct then go to the last year and check all transaction then update master balance utility under house-keeping menu in last year and again data carry forward in next year 
 3. verify the transaction tag under correct party master . 
 4. also while open ledger select correct date range

I have not been utilizing some features available in my BUSY package. Can I switch to a lower tier package to avoid paying for unused features?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I am unable to see the IGST, CGST, and other tax details in my invoices after updating the software. What should I do to resolve this?

To see the IGST, CGST, and other tax details in your invoices after updating the software, you need to check below reasons: 
 Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master 
 Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. 
 Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry.

I want to generate a sales invoice for a customer but the option is greyed out in BUSY. How can I enable sales invoicing?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I am unable to use the full features of BUSY due to errors in exporting data. What should I do to fix this?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

What are some common reasons that IGST input may not show up properly in BUSY?

The common reasons that IGST input may not show up properly in BUSY, you need to follow below steps: 
 Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master 
 Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. 
 Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry as central IGST.

What is the process to apply filters on reports like GST sales summary in BUSY?

To apply filter on GST sales register in BUSY you need to follow the steps 
 Step1 Go to display menu and click on GST reports 
 Step2 Click on GST register and then sale register 
 Step3 Click on combile or local or central then click on bill wise or hsn code wise or item wise 
 then select b2b or b2c or both b2b b2c 
 Step4 select date range and press ok 
 Step5 then press F7 to filter and select the filter on field option and select the field type then 
 click on auto filter

What types ofGST taxes and duties need to be specified for different transactions?

The types of GST taxes and duties that need to be specified for different transactions depend on the nature of the transaction and the applicable tax laws. It is important to correctly identify and specify the relevant taxes and duties to ensure compliance and accurate accounting.
For example: 1. For local transaction of sale/purchase (in one state) you have to use:- CGST/SGST and in BUSY you have to select the sale/purchase type Local-Multirated/Itemized/Single Tax Rate
2. Central Transaction of Sale/Purchase (Out of State) You need to use:- IGST and in central transaction you have to select the Sale/Purchase Type Central-Multirated/Itemized/Single Tax Rate.

I need help understanding how to record BB and BC transactions in BUSY.

To see data in B2C instead of B2B you need to specify unregistered party name during the voucher entry.You check some field for B2C transactions:
1. In Invoice you can check your party master that should be under Unregister dealer. 
2. In Invoice you can check your Billing Shipping details,If you specify billing shipping details in GST Report basis and that party in billing shippng details belongs to register then it will show in B2B invoices.Even there you need to enter Unregister or Specify As per party master in GST report basis If you have specified Unregistered dealer in Party Master.

While opening report ITC-04, Showing popup of Job work and Job ID.

With the help of this form, the details of the inputs or the goods sent to the job worker and received from the job worker are recorded.
Step 1: In this case we have to maintain the Job work feature from Administration>configuration>Features and Option>Enable Job work.
Step 2: We have to maintain a Job id as well. (Job id is compulsory in for Job work for checking data in ITC-04)
Step 3: Add transaction of sending raw material for the Job work from Material issue to party.
Step 4: Receive finished goods after job work. Enter a transaction in material received from the party

Frequently AskedQuestions