Frequently Asked
Questions

Q: In Supply inward register report showing Text in narration field adding by custom column but in ITC Claim Register not showing text in narration field added by custom column.

If narration field showing data in supply inward register but not in ITC Claimed register report that means custom column is not added correctly in ITC Claimed Register report can add narration column by following steps:- Step1: After open the ITC Claimed Register report then go click in custom column tab in the top of report. Step2: Add Format name and then click on add new column ,enter heading name , position and data type , then do select inventory voucher header in category field and select narration field and then resave column and reload report.

Q: The taxable amount shown in my BUSY summary does not match the amount in GSTN. Why is there a mismatch, and how can I resolve it?

Here are common reasons for the mismatch and potential solutions: Step 1: Check Incomplete or Missing Transactions. Step 2: Check for any unrecorded transactions and enter them into your accounting software. Step 3: Double-check the tax rates and tax codes used for each transaction. Step 4: Changes in GST tax rates by the government can lead Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance. Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

Q: I made some accounting entries for IGST input credit but my software is showing it as credit balance instead of debit balance. What is going wrong?

If your accounting software is showing your IGST input credit as a credit balance instead of a debit balance, here are simple steps to figure out and correct the issue: Step 1: In accounting, debit and credit don't mean positive or negative. Step 2: Check your accounting entries. Step 3: If you've accidentally made a credit entry, you'll need to make a debit entry to balance it out. Step 4: Verify that you've chosen the right account for the IGST input credit entry. Step 5: Check that you've entered the transaction in the right accounting period.

Q: The B report shows a tax payable amount that does not match my calculations. How does BUSY arrive at the tax payable amount shown in B?

Here are common reasons for the mismatch and potential solutions: Step 1: Check Incomplete or Missing Transactions. Step 2: Check for any unrecorded transactions and enter them into your accounting software. Step 3: Double-check the tax rates and tax codes used for each transaction. Step 4: Changes in GST tax rates by the government can lead Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance. Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

Q: I uploaded the GST returns file generated from the accounting software to the portal but the amounts are not matching. Why could this be happening?

Here are common reasons for the mismatch and potential solutions: Step 1: Check Incomplete or Missing Transactions. Step 2: Check for any unrecorded transactions and enter them into your accounting software. Step 3: Double-check the tax rates and tax codes used for each transaction. Step 4: Changes in GST tax rates by the government can lead Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance. Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

Q: My GST returns were filed through BUSY but I am still seeing differences in input credit between software and portal. Why is this happening?

If you seeing differences in input credit between software and portal, You need to reconcile GSTR data to match the BUSY reports and portal reports for GST, you need to follow the below steps: Step 1: Click on transactions. Step 2: GST misc utilities Step 3: Download GSTR JSON data. Step 4: Then Reconcile GSTR data for GSTR-1, GSTR-2A (Party wise) and (Vch. wise), GSTR-2B (Party wise) and (Vch. wise), GSTR-3B, Step 5: Then select the relevant information and set Yes to mismatch report only to view the mismatch details.

Q: How can I check if there are any sales returns to include in my GST report? What option should I select for this?

To check if there are any sales returns to include in your GST report, you can follow these steps within your BUSY: Step 1: Go to Transactions menu Step 2: Select Sales or sales return Step 3: Review Sales Returns with specific date range Step 4: Double-check the details of each sales return, including the return date, the customer's information, the returned items, and the amount involved. Step 5: Review the final totals in your GST report to make sure they accurately reflect both your sales and sales returns for the reporting period.

Q: I want to send my accountant the GST report with both HSN code and item details. However, the item is not populating in the report. What should I do to get the item to show in the report?

want to send accountant the GST report with both HSN code and item details. However, the item is not populating in the report for that follow these steps step 1: Go to the GST reports under display step 2: open GST registers and click on Sales register step 3: then select combined option then item wise then both B2B and B2C step 4: select series ,relevant dates and other details then open report step 5: click on custom column and add HSN code column then save it and open report again

Q: Why am I unable to claim input tax credit for certain business expenses like audit fees? What expenses are eligible for input tax credit?

You might not be able to claim Input Tax Credit (ITC) for certain business expenses like audit fees for a few reasons: Step 1: Some expenses may not have GST on them, so you can't claim ITC for those. Step 2: In some cases, the tax laws block or limit ITC for certain expenses, like audit fees, especially if they are related to regulations or legal matters. Step 3: If the expense is personal or not business-related, you can't claim ITC. Step 4: If you don't do this, you may not be eligible for ITC.

Q: I am unable to download GSTR B for a specific month in BUSY. What could be the issue and how can I fix it?

If you unable to download GST for few months you can try the following steps to resolve the issue: Step 1 : Check your internet connection and ensure it is stable. Step 2 : Clear your browser cache and cookies. Step 3 : Disable any antivirus or firewall software temporarily and try downloading again. Step 4 : Try downloading the tool using a different web browser. Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

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In Supply inward register report showing Text in narration field adding by custom column but in ITC Claim Register not showing text in narration field added by custom column.

If narration field showing data in supply inward register but not in ITC Claimed register report that means custom column is not added correctly in ITC Claimed Register report can add narration column by following steps:-
 Step1: After open the ITC Claimed Register report then go click in custom column tab in the top of report.
 Step2: Add Format name and then click on add new column ,enter heading name , position and data type , then do select inventory voucher header in category field and select narration field and then resave column and reload report.

The taxable amount shown in my BUSY summary does not match the amount in GSTN. Why is there a mismatch, and how can I resolve it?

Here are common reasons for the mismatch and potential solutions:
 Step 1: Check Incomplete or Missing Transactions.
 Step 2: Check for any unrecorded transactions and enter them into your accounting software.
 Step 3: Double-check the tax rates and tax codes used for each transaction.
 Step 4: Changes in GST tax rates by the government can lead
 Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance.
 Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

I made some accounting entries for IGST input credit but my software is showing it as credit balance instead of debit balance. What is going wrong?

If your accounting software is showing your IGST input credit as a credit balance instead of a debit balance, here are simple steps to figure out and correct the issue:
 Step 1: In accounting, debit and credit don't mean positive or negative. Step 2: Check your accounting entries. Step 3: If you've accidentally made a credit entry, you'll need to make a debit entry to balance it out.
 Step 4: Verify that you've chosen the right account for the IGST input credit entry.
 Step 5: Check that you've entered the transaction in the right accounting period.

The B report shows a tax payable amount that does not match my calculations. How does BUSY arrive at the tax payable amount shown in B?

Here are common reasons for the mismatch and potential solutions:
 Step 1: Check Incomplete or Missing Transactions.
 Step 2: Check for any unrecorded transactions and enter them into your accounting software.
 Step 3: Double-check the tax rates and tax codes used for each transaction.
 Step 4: Changes in GST tax rates by the government can lead
 Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance.
 Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

I uploaded the GST returns file generated from the accounting software to the portal but the amounts are not matching. Why could this be happening?

Here are common reasons for the mismatch and potential solutions:
 Step 1: Check Incomplete or Missing Transactions.
 Step 2: Check for any unrecorded transactions and enter them into your accounting software.
 Step 3: Double-check the tax rates and tax codes used for each transaction.
 Step 4: Changes in GST tax rates by the government can lead
 Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance.
 Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

My GST returns were filed through BUSY but I am still seeing differences in input credit between software and portal. Why is this happening?

If you seeing differences in input credit between software and portal, 
 You need to reconcile GSTR data to match the BUSY reports and portal reports for GST, you need to follow the below steps: 
 Step 1: Click on transactions. 
 Step 2: GST misc utilities 
 Step 3: Download GSTR JSON data. 
 Step 4: Then Reconcile GSTR data for GSTR-1, GSTR-2A (Party wise) and (Vch. wise), GSTR-2B (Party wise) and (Vch. wise), GSTR-3B, 
 Step 5: Then select the relevant information and set Yes to mismatch report only to view the mismatch details.

How can I check if there are any sales returns to include in my GST report? What option should I select for this?

To check if there are any sales returns to include in your GST report, you can follow these steps within your BUSY:
 Step 1: Go to Transactions menu 
 Step 2: Select Sales or sales return 
 Step 3: Review Sales Returns with specific date range 
 Step 4: Double-check the details of each sales return, including the return date, the customer's information, the returned items, and the amount involved.
 Step 5: Review the final totals in your GST report to make sure they accurately reflect both your sales and sales returns for the reporting period.

I want to send my accountant the GST report with both HSN code and item details. However, the item is not populating in the report. What should I do to get the item to show in the report?

want to send accountant the GST report with both HSN code and item details. However, the item is not populating in the report for that follow these steps 
 step 1: Go to the GST reports under display 
 step 2: open GST registers and click on Sales register 
 step 3: then select combined option then item wise then both B2B and B2C
 step 4: select series ,relevant dates and other details then open report 
 step 5: click on custom column and add HSN code column then save it and open report again

Why am I unable to claim input tax credit for certain business expenses like audit fees? What expenses are eligible for input tax credit?

You might not be able to claim Input Tax Credit (ITC) for certain business expenses like audit fees for a few reasons:
 Step 1: Some expenses may not have GST on them, so you can't claim ITC for those.
 Step 2: In some cases, the tax laws block or limit ITC for certain expenses, like audit fees, especially if they are related to regulations or legal matters.
 Step 3: If the expense is personal or not business-related, you can't claim ITC.
 Step 4: If you don't do this, you may not be eligible for ITC.

I am unable to download GSTR B for a specific month in BUSY. What could be the issue and how can I fix it?

If you unable to download GST for few months you can try the following steps to resolve the issue:
 Step 1 : Check your internet connection and ensure it is stable.
 Step 2 : Clear your browser cache and cookies.
 Step 3 : Disable any antivirus or firewall software temporarily and try downloading again.
 Step 4 : Try downloading the tool using a different web browser.
 Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

Frequently AskedQuestions