Frequently Asked Questions

To troubleshoot the issue of incorrect net ITC amount shown in reports, you can follow these steps:
 Step 1: Check the voucher entries and ensure that the correct values are entered for each transaction.
 Step 2: Verify if the date filters are set correctly to include all relevant transactions.
 Step 3: Examine the tax configurations and ensure that the tax rates and rules are accurately set.
 Step 4: If issue still occur after checking these points, Take a latest backup of the data.
 Step 5: Go to housekeeping menu and select update gst summary option.

To understand from BUSY which invoices have local and IGST applied, you need to follow the below steps: 
 Step 1: Go to Display, then select GST Reports, then select GST Registers, 
 Step 2: then select Supply Outward Register, then select All party, 
 Step 3: then select correct date range, and then select the relevant information and then press F2 or OK, 
 Step 4: These reports will provide party-wise and invoice-wise details of CGST, SGST, and IGST applied. 
 Step 5: You can understand from BUSY which invoices have local and IGST applied.

Getting errors while generating a GST returns JSON file from BUSY ,To resolve these errors, follow these steps:
 Step 1: Carefully read and understand the error message
 Step 2: Ensure that all invoices, transactions, and entries are correctly recorded, with the appropriate tax rates and classifications.
 Step 3: Reconcile your data in BUSY with the data in the GST portal. 
 Step 4: Review your data for duplicate entries, which can cause errors in the JSON file
 Step 5: Make sure that you follow the correct steps and that the software generates the JSON file accurately.

To correctly file GSTR-1 in BUSY, showing exempt sales as Nil Rated/Exempt, Here's how to do it:
 Step 1: ensure that you have set up a tax category for exempt sales in BUSY.
 Step 2: Seelct an Exempt sales type in voucehr entry 
 Step 3: record sales transactions in BUSY
 Step 4: Double-check that the tax rate in the voucher for exempt sales
 Step 5: Once you've recorded all your sales transactions, generate the GSTR-1 report.
 Step 6: carefully review the GSTR-1 report to ensure that your exempt sales are correctly categorized as Nil Rated/Exempt.

Here are common reasons for the mismatch and potential solutions:
 Step 1: Check Incomplete or Missing Transactions.
 Step 2: Check for any unrecorded transactions and enter them into your accounting software.
 Step 3: Double-check the tax rates and tax codes used for each transaction.
 Step 4: Changes in GST tax rates by the government can lead
 Step 5: If the discrepancy is complex or persists,consider consulting a tax professional or a chartered accountant who is well-versed in GST compliance.
 Step 6 : Check GST Audit report and reconcile report to find mistch amounts and accounts .

Here are some common factors that might cause tax amount , please follow below steps :
 Step 1: Check both reports to ensure that all transactions are accurately recorded with the correct tax amounts, tax rates, and transaction dates.
 Step 2: If you've made adjustments or corrections to your data in one report but not in the other,
 Step 3: Changes in tax rates, tax rules, or exemptions can affect the tax amounts in your reports.
 Step 4: Some tax calculations involve rounding, and different reports
 Step 5: If one report includes incomplete or missing data,

To filter and summarize the data in reports of BUSY, you need to follow these steps:
 Step 1: Open the required report and click on Filter button or press F7 for filter the report.
 Step 2: You can select either Single Filter or Multiple Filter.
 Step 3: Then, you need select the field, operator and value and can filter the report.
 Step 4: On other way click on Summary button or press F5 for summarize the report.
 Step 5: You can select either Single Level or Multiple Level.
 Step 6: Select the field and can summary.

want to send accountant the GST report with both HSN code and item details. However, the item is not populating in the report for that follow these steps 
 step 1: Go to the GST reports under display 
 step 2: open GST registers and click on Sales register 
 step 3: then select combined option then item wise then both B2B and B2C
 step 4: select series ,relevant dates and other details then open report 
 step 5: click on custom column and add HSN code column then save it and open report again

You might not be able to claim Input Tax Credit (ITC) for certain business expenses like audit fees for a few reasons:
 Step 1: Some expenses may not have GST on them, so you can't claim ITC for those.
 Step 2: In some cases, the tax laws block or limit ITC for certain expenses, like audit fees, especially if they are related to regulations or legal matters.
 Step 3: If the expense is personal or not business-related, you can't claim ITC.
 Step 4: If you don't do this, you may not be eligible for ITC.

If you unable to download GST for few months you can try the following steps to resolve the issue:
 Step 1 : Check your internet connection and ensure it is stable.
 Step 2 : Clear your browser cache and cookies.
 Step 3 : Disable any antivirus or firewall software temporarily and try downloading again.
 Step 4 : Try downloading the tool using a different web browser.
 Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in