Frequently Asked Questions

Some common troubleshooting steps to try if unable to download GST data from the portal into BUSY are:
 Step 1 : Check your internet connection to ensure it is stable and working properly.
 Step 2 : Verify that you have entered the correct login credentials for the GST portal.
 Step 3 : Clear your browser cache and cookies, then try downloading the data again.
 Step 4 : Update your BUSY to the latest version, as outdated software may have compatibility issues.
 Step 5 : Restart your computer and try downloading the data again.

To find the tax payment entries in BUSY, follow these steps:
 Step 1: Go to the Display section then click on GST Reports tab and then select GST summaries.
 Step 2: Now choose GST summary then specify data range and open the report 
 Step 3: Navigate to tax payable with payment details and then click on specific GST types like IGST, CGST, SGST as needed. Select the payment option, and you can then review the payment entry.
 To view the tax payment entry you can check the specific GST account ledger also.

BUSY handles taxes and tax reporting by providing features to apply taxes to vouchers and bills, calculate tax amounts based on tax rates, and generate various tax reports. Users can customize tax rates, set up tax categories, and link tax payment details with sales invoices. BUSY also supports GST compliance, including generating GST returns, handling interstate sales and purchases, and managing input tax credit. The software allows users to reconcile GST data, handle exempted or zero-taxed items, and generate tax reports for composition dealers. BUSY provides comprehensive support for tax management and reporting.

If your purchase register report in BUSY is displaying CGST and SGST tax amounts in separate lines,
 Step 1: Go to the standard invoice settings where you configure how your invoices are displayed.
 Step 2: Select Body configuration.
 Step 3: Look for options that allow you to disable unnecessary tax columns, such as CGST and SGST, from being displayed separately
 Step 4: Alternatively, you can choose to customize the invoice format to show the taxes in a single line for each invoice. Step 5: After making the necessary adjustments to the invoice settings.

To check a lot of bills in detail for ITC liability additions, it seems very tedious to go bill by bill, so you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports, then select GST Returns, then select GSTR-3B.
 Step 2: then select the date range, and then select the relevant information as you require, and then press F2 or OK to load the report.
 Step 3: After loading the report, you will find the details for every section, like section (17) 5, section (16) 4, etc.

There could be several reasons for this issue. Here's how you can troubleshoot:
 Step 1: Ensure that you have downloded the GSTR 2A data into your accounting software correctly.
 Step 2: Verify that the data from GSTR 2A matches the period for which you are preparing the GSTR 3B return. 
 Step 3: Reconcile data from gst misc. utilities.
 Step 4: Ensure that the credits you are trying to claim in GSTR 3B are eligible as per GST rules.
 Step 5: Make sure that the ITC entries match the data in GSTR 2A.

To ensure accuracy in GST calculations, you can check some of the reasons when BUSY is not capturing transaction details accurately:
 1: Incorrect entries or entries contain some invalid data
 2: Wrong tax charged or wrong voucher type selected
 3: Skip defining the tax rate in the item master
 It is important to review your data and ensure that all entries are accurate and match properly
 You can refer to our Supply Outward/Inward Register & Audit Report of GST reports through which you can find the entry which contains your invalid data.

To check the GSTpayment entries then you need to open the GST summary where shows the payment amount which has done by you in each month.
 Pls follow the below steps.
 Step 1: Click on Display
 Step 2: Then GST reports
 Step 3: Then GST summaries
 Step 4: Then GST summary
 Step 5: The mention the date range and open the report, You will get the payment column. Then click on amount and window will popup then select it payment. All the payment entries which is done by you will show it.

The monthly GST Summary Report in BUSY is not showing me the net purchase amounts. in BUSY,Here's how to locate the GST Register and steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section you can find GST register option. Step 5: Click on the appropriate option to view the GST Register for sales or purchases.

If the GST report is showing difference then check the possible below aspects:
 1.Ensure that the tax rate defined in the item master is correctly updated.
 2.Cross verify the tax amount calculated in the voucher, as it is calculate as per sales type selected in the invoice.
 3.Cross verify the item prices and quantity specify for each item.
 4.Confirm any additional charges applied in the voucher is adjusting in taxable amount or not. If you apply any charges through bill sundry after tax then the amount will not reflect in GST report.