Frequently Asked
Questions

Q: I want to export the price list from BUSY. How can I get the item names, alias, group, selling price, MRP etc. in a file?

Pls Follow the Below Steps for Multiple Price list: Step 1: Administration Step 2: Configuration Step 3: Features and Options Step 4: Inventory Step 5: Click on Items pricing mode in Voucher option Step 6: Select the Multiple Price List Option for Sae/Purchase. Step 7: Open the Item Master and Specify the Price Category from A to Z. Step 8: Either can fix the Category in party master and can select during voucher enrty. Step 9 : ths master list you can export into Exl or recommended format

Q: I want to refresh everything in BUSY after making some changes but am unsure how to do it. Is there a way to refresh/reset BUSY?

for refrresh everything in BUSY after making some changes for that there is multiple options to refresh data 1. go to the house keeping option there is multiple option for rfresh data in BUSY like re-write books , re-index data , update master balances , re-generate master help file , update voucher GST summary and re-generate dual voucher run relevant utility to refresh changes in BUSY 2. if you done changes in previous years then you need to carry forward all chnages in current year for refresh all the changes.

Q: The accounting software is not allowing me to file my quarterly GST returns. How can I file my regular GST returns in this software?

In BUSY, to configure and file quarterly GST returns, you can follow these steps: Step 1: Open your BUSY software and navigate to the Administration and then configuration section. Step 2: found in the Features and option and then GST/VAT Configuration menu Step 3: See options related to the filing frequencies for your GST returns. Select Quarterly as the filing frequency. Step 4: Now, configure your specific GST return forms Step 5: As you approach the end of each quarter, prepare and verify your GST returns for the respective period within BUSY.

Q: The number of invoices/bills shown in my BUSY software does not match with the number of invoices submitted online. Why is there a mismatch?

Here are some common causes of such discrepancies and steps to address them: Step 1:Check for data entry errors in your BUSY software Step 2:Verify that you've correctly matched purchase invoices with sales invoices. Step 3: Reconcile your invoices in BUSY with those submitted online. Step 4: Check if any invoices were canceled or deleted in your BUSY software after being submitted online. Step 5: Any amendments or corrections made to GST returns may affect the number of invoices. Step 6:Confirm that the reporting periods in your software and online submissions match.

Q: Do I need to take a backup of my company before enabling GST and what are the steps for enabling GST in BUSY?

Yes, we are always recommended to take a backup of your company data before enable or disable any feature in BUSY and here are the steps for enableing GST in BUSY: Step1: Go to Administration menu and then click on configuration section Step2: Now click on Feature and option and then select GST/VAT feature over there Step3: Then tick on the option of Enable GST/VAT reporting shown in the left side of the screen and select GST in the Type section Step4: After that mention required details and save the configuration by click on save button

Q: Why am I unable to add new customer gstin and details in the BUSY? It says invalid gstin when I try to add.

If you are adding a new party in your BUSY Accounitng Software and GSTIN is showing invalid so you can check these things: 1:GSTIN should be 15 character. 2:There should be no spaces in the GSTIN number. 4:Check in GST Portal is it showing active or not. 3:Check is there any backend portal server issue or not. 5:If its showing invalid on portal also,so you can contact to your CA or portal helpline. If its still facing any issue, you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

Q: I made a credit note in May but it is not showing up in the May GSTR- filing. Why is this happening?

If you created a credit note in May but it's not showing up in the May GSTR-1 filing, here's why this might be happening: Step 1: Make sure the credit note's date falls within the reporting period for May. Step 2: Double-check that you correctly entered the credit note details. Step 3: Verify that you've properly reconciled the credit note with your sales invoices and other financial data. Step 4: In some cases, you may need to manually generate or update the GSTR-1 report for May to include the credit note.

Q: How can I verify if an invoice is correctly tagged for input tax credit before filing a GST return through BUSY?

BUSYis essential for proper GST compliance. Here are steps to help you achieve this: Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). Step 2: Ensure consistency in data entry, including item descriptions, tax codes, and transaction dates. Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B). Step 4: Double-check vendor invoices for accuracy, including GST details. Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

Q: My GSTR-B Excel file is not getting generated properly and shows an error. How can I resolve this?

Please provide more details about the error encountered during the generation of the GSTR 3B report so that we can offer more precise assistance. In the meantime, you can consider the following troubleshooting steps: 1. Confirm that you are using the latest version of the BUSY. 2. Check for any compatibility issues with your operating system. Attempt to run the software in compatibility mode and as an administrator. 3. Close the software and restart your system. 4. After the restart, attempt to generate the GSTR-3B Excel file again.

Q: Some of my supplier invoices are not showing up in GSTR-B. How can I claim ITC on those?

supplier invoices are not showing up in GSTR-2B , To Tag entries in monthly GST retuen please follow below steps :, Step 1 : To change the status pending ITC Entries go to the Transacton menu . Step 2: Click on Gst Misc Utilities option. Step 3: Select monthly ITC tagging as per GSTR 2A / GSTR 2B Step 4 : Select Partywise . Step 5 : In report view enable show previous year transaction . Step 6 : Select the entry and press F4 to change the status ,

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to export the price list from BUSY. How can I get the item names, alias, group, selling price, MRP etc. in a file?

Pls Follow the Below Steps for Multiple Price list: Step 1: Administration
 Step 2: Configuration
 Step 3: Features and Options 
 Step 4: Inventory
 Step 5: Click on Items pricing mode in Voucher option 
 Step 6: Select the Multiple Price List Option for Sae/Purchase. 
 Step 7: Open the Item Master and Specify the Price Category from A to Z. 
 Step 8: Either can fix the Category in party master and can select during voucher enrty.
 Step 9 : ths master list you can export into Exl or recommended format

I want to refresh everything in BUSY after making some changes but am unsure how to do it. Is there a way to refresh/reset BUSY?

for refrresh everything in BUSY after making some changes for that there is multiple options to refresh data 
 1. go to the house keeping option there is multiple option for rfresh data in BUSY like re-write books , re-index data , update master balances , re-generate master help file , update voucher GST summary and re-generate dual voucher run relevant utility to refresh changes in BUSY 
 2. if you done changes in previous years then you need to carry forward all chnages in current year for refresh all the changes.

The accounting software is not allowing me to file my quarterly GST returns. How can I file my regular GST returns in this software?

In BUSY, to configure and file quarterly GST returns, you can follow these steps:
 Step 1: Open your BUSY software and navigate to the Administration and then configuration section.
 Step 2: found in the Features and option and then GST/VAT Configuration menu
 Step 3: See options related to the filing frequencies for your GST returns. Select Quarterly as the filing frequency.
 Step 4: Now, configure your specific GST return forms
 Step 5: As you approach the end of each quarter, prepare and verify your GST returns for the respective period within BUSY.

The number of invoices/bills shown in my BUSY software does not match with the number of invoices submitted online. Why is there a mismatch?

Here are some common causes of such discrepancies and steps to address them:
 Step 1:Check for data entry errors in your BUSY software
 Step 2:Verify that you've correctly matched purchase invoices with sales invoices. Step 3: Reconcile your invoices in BUSY with those submitted online. Step 4: Check if any invoices were canceled or deleted in your BUSY software after being submitted online. Step 5: Any amendments or corrections made to GST returns may affect the number of invoices. Step 6:Confirm that the reporting periods in your software and online submissions match.

Do I need to take a backup of my company before enabling GST and what are the steps for enabling GST in BUSY?

Yes, we are always recommended to take a backup of your company data before enable or disable any feature in BUSY and here are the steps for enableing GST in BUSY:
Step1: Go to Administration menu and then click on configuration section
Step2: Now click on Feature and option and then select GST/VAT feature over there
Step3: Then tick on the option of Enable GST/VAT reporting shown in the left side of the screen and select GST in the Type section
Step4: After that mention required details and save the configuration by click on save button

Why am I unable to add new customer gstin and details in the BUSY? It says invalid gstin when I try to add.

If you are adding a new party in your BUSY Accounitng Software and GSTIN is showing invalid so you can check these things:
 1:GSTIN should be 15 character.
 2:There should be no spaces in the GSTIN number.
 4:Check in GST Portal is it showing active or not.
 3:Check is there any backend portal server issue or not.
 5:If its showing invalid on portal also,so you can contact to your CA or portal helpline.
 If its still facing any issue, you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

I made a credit note in May but it is not showing up in the May GSTR- filing. Why is this happening?

If you created a credit note in May but it's not showing up in the May GSTR-1 filing, here's why this might be happening:
 Step 1: Make sure the credit note's date falls within the reporting period for May.
 Step 2: Double-check that you correctly entered the credit note details.
 Step 3: Verify that you've properly reconciled the credit note with your sales invoices and other financial data. 
 Step 4: In some cases, you may need to manually generate or update the GSTR-1 report for May to include the credit note.

How can I verify if an invoice is correctly tagged for input tax credit before filing a GST return through BUSY?

BUSYis essential for proper GST compliance. Here are steps to help you achieve this:
 Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). Step 2: Ensure consistency in data entry, including item descriptions, tax codes, and transaction dates.
 Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B).
 Step 4: Double-check vendor invoices for accuracy, including GST details.
 Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

My GSTR-B Excel file is not getting generated properly and shows an error. How can I resolve this?

Please provide more details about the error encountered during the generation of the GSTR 3B report so that we can offer more precise assistance. In the meantime, you can consider the following troubleshooting steps: 
 1. Confirm that you are using the latest version of the BUSY. 
 2. Check for any compatibility issues with your operating system. Attempt to run the software in compatibility mode and as an administrator. 
 3. Close the software and restart your system. 
 4. After the restart, attempt to generate the GSTR-3B Excel file again.

Some of my supplier invoices are not showing up in GSTR-B. How can I claim ITC on those?

supplier invoices are not showing up in GSTR-2B , To Tag entries in monthly GST retuen please follow below steps :,
 Step 1 : To change the status pending ITC Entries go to the Transacton menu .
 Step 2: Click on Gst Misc Utilities option.
 Step 3: Select monthly ITC tagging as per GSTR 2A / GSTR 2B
 Step 4 : Select Partywise . 
 Step 5 : In report view enable show previous year transaction . 
 Step 6 : Select the entry and press F4 to change the status ,

Frequently AskedQuestions