Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

My monthly GST returns are due, but the software is prompting me to file quarterly returns. How do I change the filing frequency?

In BUSY, to configure and file quarterly GST returns, you can follow these steps:
Step 1: Open your BUSY software and navigate to the GST configuration section.
Step 2: found in the Masters or GST/VAT Configuration menu
Step 3: See options related to the filing frequencies for your GST returns. Select Quarterly as the filing frequency.
Step 4: Now, configure your specific GST return forms
Step 5: As you approach the end of each quarter, prepare and verify your GST returns for the respective period within BUSY.

What should I do if ineligible ITC expenses are getting added to my tax liability automatically? My GST payable amount is higher.

If your ITC expenses are getting added to your tax calculation please follow these steps:
Step 1: While making the purchase invoice select itc eligibility as ineligible
Step 2: Then go to transactions tab
Step 3: Then click on gst miscellaneous utilities
Step 4: Afterwards select Monthly itc tagging as per GSTR 2A/2B
Step 5: Open the report from party wise or date-wise as required
Step 6: Then select the entry and press f4 and change the status to ineligible as per the sections

There is a mismatch in my total balance shown in BUSY reports. How to find the cause and rectify the balance issue?

If there is a mismatch in the total balance shown in BUSY reports,Here are steps to help you find the cause and resolve the problem:
Step 1: Run the utility Update master balance from house keeping menu.
Step 2 : Recheck the data with ledger reconcillation.
Step 3: Verify that you're looking at the correct date range in your reports. Step 4: Confirm that your accounts and ledgers are configured correctly.
Step 5: Utilize the audit trail function within BUSY to track changes or corrections in transactions.

I made changes to existing bills/invoices, but they do not seem to be saved. What should I do to save them properly?

here's what you can do to ensure the changes are saved correctly:
Step 1: Check for a Save Button and click on it.
Step 2: After making changes, review the bill or invoice to confirm that the modifications have been saved.
Step 3: Make sure the updated information is correctly displayed.
Step 4: Verify that you have the necessary permissions or rights to edit and save bills or invoices in BUSY
Step 5: Before making significant changes, it's a good practice to back up your data

How do I change the date range for reports in BUSY? I want to customize the dates but cannot find the feature.

To change the date range for reports in BUSY and customize the dates, follow these general steps:
Step 1: Look for a Account Books section within BUSY.
Step 2: Within the Account Books section, you should find an option for Sales Register .
Step 3: Click on this option.
Step 4: Choose the date range for which you want to generate the Sales Register.
Step 5: Select a specific month, quarter, or year, depending on your requirements.
Step 6: Specify the date range, and generate the report.

I am unable to download GSTR B for the current month. It shows an error. How can I resolve this?

To download GSTR 2B for the current month, you need to follow the below steps: 
1. Go to the transaction and click on GST Misc. utilities tab.
2. Click on Download GSTR JSON Data and select GSTR 2B.
3. Redownload GSTR 2B for a specific month.
4. After downloading GSTR 2B go back to GST Misc. utilities and click on Reconcile GSTR data.
5. Select GSTR 2B Party wise or voucher wise and then specify a particular month and check the data.

The supply outward register report is not showing correct details in BUSY. What should I check to resolve this?

To fix the problem with the supply outward register report in BUSY, follow these steps: 
Step 1:Confirm that you've selected the correct date range for the report.
Step 2:Double-check the filter options, ensuring you've chosen the right parties and tax rates.
Step 3:Additionally, you can use the GST Audit report to identify and correct data mismatches. Navigate to Display then select GST Reports then select GST Audit Reports.
Ensure that you have installed all necessary updates and patches for the BUSY software.

What do I need to do if my sales and purchase amounts are not reflecting correctly in the reports?

If there is a mismatch in the total balance shown in BUSY reports,Here are steps to help you find the cause and resolve the problem:
Step 1: Run the utility Update master balance from house keeping menu.
Step 2 : Recheck the data with ledger reconcillation.
Step 3: Verify that you're looking at the correct date range in your reports. Step 4: Confirm that your accounts and ledgers are configured correctly.
Step 5: Utilize the audit trail function within BUSY to track changes or corrections in transactions.

I used ITC tagging last year and now my GST summary report is not matching. What should I do?

If you used ITC tagging last year and your current GST summary report,Here are steps you can take: 
Step 1:Check Late filings or amendments to previous returns can impact the closing balance.
Step 2: Ensure that all eligible ITC claims were made, and that any adjustments or reversals were correctly accounted for.
Step 3: Update voucher GST summary in previous year from House keeping menu .
Step 4 : Carry forward all pending entries to current year while changing the financial year from administration menu.

The details I had added for some bills/invoices are missing. Why is this information not showing up anymore?

here's what you can do to ensure the changes are saved correctly:
Step 1: Check for a Save Button and click on it.
Step 2: After making changes, review the bill or invoice to confirm that the modifications have been saved.
Step 3: Make sure the updated information is correctly displayed.
Step 4: Verify that you have the necessary permissions or rights to edit and save bills or invoices in BUSY
Step 5: Before making significant changes, it's a good practice to back up your data
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