Frequently Asked
Questions

Q: The billing and invoicing feature in BUSY has stopped working suddenly. How can I troubleshoot and resolve this?

The software not working when billing, check the following option : Condition 1: If BUSY running slow in client system then check the connectivity between systems Step 1: On server system open command prompt and type ipconfig then enter Step 2: Then note the ipv4 address Step 3: Go to client system and open command prompt then type ping and then server ipv4 address Step 4: Connectivity speed should be between 1 to 5 ms Condition 2: On server system if BUSY running slow Step 1: Check if only one conpany is running slow Step 2: Take backup of teh company then go to housekeeping option Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher Step 4: Then go to reindex database option and run the process Further explain the error properly if still issue not resolved.

Q: BUSY is running slow. What can I do to improve the performance?

To improve the performance of BUSY if it is running slow, you can try the following steps: 1. Close any unnecessary programs or applications running in the background. 2. Make sure your computer meets the minimum system requirements for BUSY. 3. Check for any available updates for BUSY and install them. 4. Clear temporary files and free up disk space on your computer. 5. Restart your computer to refresh the system. 6. Disable any unnecessary startup programs. 7. Run a disk cleanup and disk defragmentation on your computer. 8. Consider upgrading your hardware, such as increasing RAM or using a faster hard drive. 9. Contact BUSY support for further assistance if the issue persists. If you are using an MS Access database, then the data size exceeds 2 GB. That time, the better suggestion is to go for the MS SQL database.

Q: BUSY crashed while I was in the middle of entering an invoice. How can I recover the invoice I was working on?

If the BUSY is running slow or crashing while generate report then check the possible aspects: 1.Ensure about the space available in the hard disk in which data exists. 2.BUSY must not be blocked by antivirus and window firewall. 3.Run the BUSY appliation on admin mode. 4.Check the data size, If the size is beyond 800 to 1000 mb then you must use the SQl database. 5.Check for junk characters and incomplete vouchers from the housekeeping section. 6.If the data is running on the client system through networking then make sure the connectivity is stable. If BUSY shuts down unexpectedlyor crashed , such as due to a power outage or any other reasons, there is a risk of data loss. It is strongly recommended to regularly take data backups to ensure the security and integrity of your data.

Q: How do I optimize BUSY backup size?

To optimize the backup size in BUSY then pls follow the below steps: Step 1: We can reduce it by running the reindex database from housekeeping after the data backup. Step 2: check the incomplete voucher and Junk characters from Housekeeping then remove it. Step 3: If company having the multiple financial year, then after data backup can split it from company menu.There is a option by the name of split financial year. select the company, mention the super username and password then select the financial year which you want to split it then new company will get create with that financial year. Step 4: When data size is too large and BUSY also running slow then can move to SQL database. For that contact to the channel partner.

Q: What steps should I follow if my software is running slow?

If BUSY running is slow , If it is server system then can try the below steps: Step 1: Clear temporary files and free up disk space on your computer. Step 2: Restart your computer to refresh the system. Step 3: Check your data size in which you are working. Step 4: Check for any available updates for BUSY Accounting Software and install them. Step 5: Close any unnecessary programs or applications running in the background. If it is client server then can try the below steps: Step 1: Check connectivity between server and client either it is LAN or WIFI. Step 2: Check the server IP pinging time on client system by mention ping (IP Address) -t in run command, it should be 1 ms. Step 3: Check can able to access data folder under the network tab.

Q: The accounting software is working slowly and lagging. How can I troubleshoot performance issues?

If the BUSY is working slowly and lagging then you can troubleshoot performance issues by following the steps below: Step 1: Close your company then take backup and reopen the company Step 2: Go to company menu and run reindex database for that particular company Step 3: Check that the same issue is showing with any other company or with a demo company also Step 4: Close any unnecessary applications running in the background Step 5: Sometimes slow performance may be related to the heavy data size Step 6: Exclude BUSY win folder and BUSY21exe from antivirus Step 7: UAC should be down level Step 8: Run BUSY as an administrator Step 9: Make sure you are using the latest version of the BUSY software and no older version or instances are available in the control panel

Q: What steps can I take to improve the software performance on my computer if it's running slowly?

To improve the software performance on your computer if it's running slowly, you can try the following steps: Step 1 : Close any unnecessary programs or applications running in the background. Step 2 : Make sure your computer meets the minimum system requirements for the software. Step 3 : Check for and install any available software updates or patches. Step 4 : Clear temporary files and free up disk space on your computer. Step 5 : Restart your computer to refresh system resources. Step 6 : Disable any unnecessary startup programs. Step 7 : Run a virus scan to check for any malware or viruses that may be affecting performance. Step 8 : Consider upgrading your hardware, such as adding more RAM or upgrading your hard drive.

Q: How can I refresh or restart the software if it is acting slow or buggy?

If the software acting slow or buggy you can follow these steps Step 1. Close BUSY properly. Step 2. Click on Start menu then search UAC and set it down. Step 3. Right-click on the BUSY icon and choose Properties from the context menu. Step 4. In the Properties window, go to the Compatibility tab. Step 5. Check the box that says Run this program in compatibility mode for. A drop-down menu will become active then select the mode as window service pack 3. Step 6. Click the box that syas Run as administration and click to ok button to save the changes. Step 7. Then Open BUSY and take backup properly from company menu Step 8. Then run Reindex Database from company menu.

Q: I need to get an important task done urgently, but the software response is slow. Is there any way to improve response time?

If your software is running slow check the following option : Condition 1: If BUSY running slow in client system then check the connectivity between systems Step 1: On server system open command prompt and type ipconfig then enter Step 2: Then note the ipv4 address Step 3: Go to client system and open command prompt then type ping and then server ipv4 address Step 4: Connectivity speed should be between 1 to 5 ms Condition 2: On server system if BUSY running slow Step 1: Check if only one conpany is running slow Step 2: Take backup of teh company then go to housekeeping option Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher Step 4: Then go to reindex database option and run the process

Q: The software is running very slow. How can I troubleshoot and improve the performance?

If your software is running slow check the following option : Condition 1: If BUSY running slow in client system then check the connectivity between systems Step 1: On server system open command prompt and type ipconfig then enter Step 2: Then note the ipv4 address Step 3: Go to client system and open command prompt then type ping and then server ipv4 address Step 4: Connectivity speed should be between 1 to 5 ms Condition 2: On server system if BUSY running slow Step 1: Check if only one conpany is running slow Step 2: Take backup of teh company then go to housekeeping option Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher Step 4: Then go to reindex database option and run the process

Find Solutions to Common Issues Related to troubleshoot - client server

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The billing and invoicing feature in BUSY has stopped working suddenly. How can I troubleshoot and resolve this?

The software not working when billing, check the following option :
Condition 1: If BUSY running slow in client system then check the connectivity between systems
Step 1: On server system open command prompt and type ipconfig then enter
Step 2: Then note the ipv4 address
Step 3: Go to client system and open command prompt then type ping and then server ipv4 address
Step 4: Connectivity speed should be between 1 to 5 ms
Condition 2: On server system if BUSY running slow 
Step 1: Check if only one conpany is running slow 
Step 2: Take backup of teh company then go to housekeeping option
Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher
Step 4: Then go to reindex database option and run the process
Further explain the error properly if still issue not resolved.

BUSY is running slow. What can I do to improve the performance?

To improve the performance of BUSY if it is running slow, you can try the following steps:
1. Close any unnecessary programs or applications running in the background.
2. Make sure your computer meets the minimum system requirements for BUSY.
3. Check for any available updates for BUSY and install them.
4. Clear temporary files and free up disk space on your computer.
5. Restart your computer to refresh the system.
6. Disable any unnecessary startup programs.
7. Run a disk cleanup and disk defragmentation on your computer.
8. Consider upgrading your hardware, such as increasing RAM or using a faster hard drive.
9. Contact BUSY support for further assistance if the issue persists.
If you are using an MS Access database, then the data size exceeds 2 GB. That time, the better suggestion is to go for the MS SQL database.

BUSY crashed while I was in the middle of entering an invoice. How can I recover the invoice I was working on?

If the BUSY is running slow or crashing while generate report then check the possible aspects:
1.Ensure about the space available in the hard disk in which data exists.
2.BUSY must not be blocked by antivirus and window firewall.
3.Run the BUSY appliation on admin mode.
4.Check the data size, If the size is beyond 800 to 1000 mb then you must use the SQl database.
5.Check for junk characters and incomplete vouchers from the housekeeping section.
6.If the data is running on the client system through networking then make sure the connectivity is stable.
If BUSY shuts down unexpectedlyor crashed , such as due to a power outage or any other reasons, there is a risk of data loss. It is strongly recommended to regularly take data backups to ensure the security and integrity of your data.

How do I optimize BUSY backup size?

To optimize the backup size in BUSY then pls follow the below steps:
 Step 1: We can reduce it by running the reindex database from housekeeping after the data backup.
 Step 2: check the incomplete voucher and Junk characters from Housekeeping then remove it.
 Step 3: If company having the multiple financial year, then after data backup can split it from company menu.There is a option by the name of split financial year. select the company, mention the super username and password then select the financial year which you want to split it then new company will get create with that financial year.
 Step 4: When data size is too large and BUSY also running slow then can move to SQL database. For that contact to the channel partner.

What steps should I follow if my software is running slow?

If BUSY running is slow , If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working.
Step 4: Check for any available updates for BUSY Accounting Software and install them.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.

The accounting software is working slowly and lagging. How can I troubleshoot performance issues?

If the BUSY is working slowly and lagging then you can troubleshoot performance issues by following the steps below:
Step 1: Close your company then take backup and reopen the company
Step 2: Go to company menu and run reindex database for that particular company
Step 3: Check that the same issue is showing with any other company or with a demo company also
Step 4: Close any unnecessary applications running in the background
Step 5: Sometimes slow performance may be related to the heavy data size
Step 6: Exclude BUSY win folder and BUSY21exe from antivirus
Step 7: UAC should be down level
Step 8: Run BUSY as an administrator
Step 9: Make sure you are using the latest version of the BUSY software and no older version or instances are available in the control panel

What steps can I take to improve the software performance on my computer if it's running slowly?

To improve the software performance on your computer if it's running slowly, you can try the following steps:
 Step 1 : Close any unnecessary programs or applications running in the background.
 Step 2 : Make sure your computer meets the minimum system requirements for the software.
 Step 3 : Check for and install any available software updates or patches.
 Step 4 : Clear temporary files and free up disk space on your computer.
 Step 5 : Restart your computer to refresh system resources.
 Step 6 : Disable any unnecessary startup programs.
 Step 7 : Run a virus scan to check for any malware or viruses that may be affecting performance.
 Step 8 : Consider upgrading your hardware, such as adding more RAM or upgrading your hard drive.

How can I refresh or restart the software if it is acting slow or buggy?

If the software acting slow or buggy you can follow these steps 
 Step 1. Close BUSY properly.
 Step 2. Click on Start menu then search UAC and set it down.
 Step 3. Right-click on the BUSY icon and choose Properties from the context menu.
 Step 4. In the Properties window, go to the Compatibility tab.
 Step 5. Check the box that says Run this program in compatibility mode for. A drop-down menu will become active then select the mode as window service pack 3.
 Step 6. Click the box that syas Run as administration and click to ok button to save the changes.
 Step 7. Then Open BUSY and take backup properly from company menu
 Step 8. Then run Reindex Database from company menu.

I need to get an important task done urgently, but the software response is slow. Is there any way to improve response time?

If your software is running slow check the following option :
Condition 1: If BUSY running slow in client system then check the connectivity between systems
Step 1: On server system open command prompt and type ipconfig then enter
Step 2: Then note the ipv4 address
Step 3: Go to client system and open command prompt then type ping and then server ipv4 address
Step 4: Connectivity speed should be between 1 to 5 ms
Condition 2: On server system if BUSY running slow 
Step 1: Check if only one conpany is running slow 
Step 2: Take backup of teh company then go to housekeeping option
Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher
Step 4: Then go to reindex database option and run the process

The software is running very slow. How can I troubleshoot and improve the performance?

If your software is running slow check the following option :
Condition 1: If BUSY running slow in client system then check the connectivity between systems
Step 1: On server system open command prompt and type ipconfig then enter
Step 2: Then note the ipv4 address
Step 3: Go to client system and open command prompt then type ping and then server ipv4 address
Step 4: Connectivity speed should be between 1 to 5 ms
Condition 2: On server system if BUSY running slow 
Step 1: Check if only one conpany is running slow 
Step 2: Take backup of teh company then go to housekeeping option
Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher
Step 4: Then go to reindex database option and run the process

Frequently AskedQuestions