Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - hardware network
What steps should I take if my main server goes down and I need to reconnect?
If you are use BUSY multi user and your main server goes down and you need to reconnect, you should try to troubleshoot:
Step 1: Troubleshoot and Restart Server: Identify the issue causing the server to go down.
Attempt to troubleshoot and resolve the problem.
Restart the server to see if the issue is resolved.
Step 2: Contact IT Support: If troubleshooting and restarting don't work, contact your IT support team.
Provide them with details about the issue and any error messages.
IT support may remotely assist in diagnosing and fixing the problem.
Step 3: Set Up Data on Another System:
As a temporary solution, consider setting up BUSY data on another system.
Ensure all users are aware of the temporary change and know how to access the data.
Step 4: Change Main Server: If the main server issues persist and cannot be resolved promptly, consider changing the main server. Ensure proper backups are in place before making any changes.
Update configurations to point to the new server.
Why does the BUSY close randomly in client system while working?
If the BUSY close randomly in client system while working then you must check the networking for server ot client.
To check that the network is able to reach from the server to the client system, you can perform the following steps:
Step 1: On server system , Click on start Menu and Type CMD in the search Box.
Step 2: A black and white window will open where you will type ipconfig and press enter. Your ip address will be the IPv4 address.
Step 3: On client system, Press window+R key to give run command
Step 4: Now, Type PING then hit the space bar then mention the Lan ip address of server then again hit the space bar and type -t
Step 5: At last, press on enter key. If you receive the response, it means your network is reachable and in case of getting request time out error then there will be network issue.
Why the server name is not visible under the network tab? How to fix?
There are several possible reasons why the server name is not visible under the network tab. Some of the common causes with troubleshooting steps:
Step 1: Network discovery is disabled on the server or the client PCs. Network discovery is a feature that allows the connected PCs to find each other on the network. You can enable it from the control panel and click on Network and Internet.
Step 2: Check connectivity between server and client either it is LAN or WIFI.
Step 3: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 4: Check that Windows Defender Firewall or a third-party antivirus software is not blocking the network communication between the server and the client PCs.
If none of these steps work, you may need to contact your IT person for further assistance.
Reasons for "network connectivity issues" in BUSY if using on multiple systems and solutions?
There are several possible reasons why the network connectivity issue between the server and client system with troubleshooting steps:
Step 1: Network discovery is disabled on the server or the client PCs. Network discovery is a feature that allows the connected PCs to find each other on the network. You can enable it from the control panel and click on Network and Internet.
Step 2: Check connectivity between server and client either it is LAN or WIFI.
Step 3: Check the server IP pinging time on client system by mention
ping (IP Address) -t in run command, it should be 1 ms.
Step 4: Check that Windows Defender Firewall or a third-party antivirus software is not blocking the network communication between the server and the client PCs.
If none of these steps work, you may need to contact your IT person for further assistance.
What should I do when the software cursor stops responding or working properly?
When the software cursor stops responding or working properly, you can try the following steps:
1. Check if there are any external factors affecting the cursor, such as a faulty mouse or touchpad. Try using a different input device or restarting your computer.
2. Make sure that the software is up to date with the latest version. Check for any available updates and install them if necessary.
3. Restart the software program and see if the cursor starts working again. Sometimes, a simple restart can resolve the issue.
4. If the problem persists, try closing any other programs or applications that may be interfering with the software's functionality.
5. Contact the customer support team of the software provider for further assistance. They can provide specific troubleshooting steps or guide you through the process of resolving the cursor issue.
My cursor is not working in BUSY. What can I do to troubleshoot this?
To troubleshoot the issue of the cursor not working in BUSY, you can try the following steps:
1. Check if the cursor is working properly in other applications or programs. If it is, then the issue may be specific to BUSY.
2. Restart your computer and relaunch BUSY to see if that resolves the issue.
3. Make sure that your mouse or trackpad is connected properly and functioning correctly. Try using a different mouse or trackpad to see if the issue persists.
4. Check the BUSY settings to ensure that the cursor is not disabled or set to a different mode.
5. Update your mouse or trackpad drivers to the latest version.
6. If none of the above steps work, you can contact BUSY's customer support for further assistance in troubleshooting the cursor issue.
The main dashboard/window in BUSY is not loading properly and only shows a blank screen. How can I troubleshoot and fix this?
To troubleshoot and fix a blank screen issue on the main dashboard in BUSY
Step 1: check for any compatibility issues with your operating system.
Step 2: Check BUSY latest version and Release.
Step 3: Ensure that your firewall and antivirus software are not blocking BUSY. Add exceptions if necessary.
Step 4: Take a full backup of your data folder before making any changes. This ensures you can restore your data if anything goes wrong during the troubleshooting process.
Step 5: uninstall all BUSY old Release and setup.
Step 6: Visit the official website (www.busy.in) and download the latest release of BUSY.
Step 7: Install full setup of latest release and Complete the installation and launch the application
Step 8: set data path and recheck the issue you were facing.
My cursor is not working properly in BUSY. How to fix this?
To fix the issue of the cursor not working properly in BUSY, you can try the following steps:
1. Check if your mouse or trackpad is functioning correctly. Try using a different mouse or trackpad to see if the issue persists.
2. Restart your computer and relaunch BUSY. Sometimes, a simple restart can resolve cursor issues.
3. Update your mouse or trackpad drivers. Visit the manufacturer's website and download the latest drivers for your device.
4. Adjust the mouse settings in your computer's control panel. You can change the cursor speed, sensitivity, and other settings to see if it improves the cursor's functionality in BUSY.
5. If the issue persists, contact BUSY customer support for further assistance. They may be able to provide specific troubleshooting steps or offer a solution to the problem.
How can I resolve the issue of the software taking a long time to open on my laptop, even though it opens quickly on the main system?
If you have multi or dual user license then you may check below steps to improve the performance of BUSY in your client system
Step 1: Check networking as ping server IP on client.
Step 2: Go in main server.
Step 3: Press window button + R, or can type CMD in search bar of your system.
Step 4: Then run command of CMD.
Step 5: In upcoming window type ipconfig.
Step 6: Then ip4 address will appear ,e.g.192.16.1.12
Step 7: Then go in client system.
Step 8: In search bar type run.
Step 9: Then type, ping (space) IP ,e,g (192.16.1.12) (space) -t
Step 10: It will show that IP is proper pinging or not If there is an issue or fluctuation, contact your IT person for assistance.
Additionally, disabling any unnecessary startup programs and running a virus scan can also help improve performance.
How can we check if the network is able to reach from the server to the client system?
To check if the network is able to reach from the server to the client system, you can perform the following steps:
Step 1: On server system , Click on start Menu and Type CMD in the search Box.
Step 2: A black and white window will open where you will type ipconfig and press enter. Your ip address will be the IPv4 address.
Step 3: On client system, Press window+R key to give run command
Step 4: Now, Type PING then hit the space bar then mention the Lan ip address of server then again hit the space bar and type -t
Step 5: At last, press on enter key. If you receive the response, it means your network is reachable and in case of getting request time out error then there will be network issue.
