Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - hardware network
I need help troubleshooting connectivity issues with BUSY. It keeps disconnecting my users randomly.
If you need help troubleshooting connectivity issues with BUSY and it keeps disconnecting your users randomly, you need to check the below reasons:
1. Check your LAN connectivity from the client PC to the server PC.
2. Also, make sure your data path is shared in case you access a database.
I'm having performance issues or BUSY is running slow. What can I do?
There could be several reasons for performance issues in BUSY.
1.You can try optimizing your system's performance
2.clearing cache and temporary files from windows.
3.updating the software release.
4. also you can edit power plan in windows setting to enhance system speed.
5. also check system compatibility, RAM, processor etc.
The cursor or interface is not working properly on my end. What could be causing this and how can it be resolved?
There can be various reasons for cursor/interface issues, such as network problems, software glitches, or hardware malfunctions. To fix them, one can try troubleshooting steps like restarting the device, checking for updates, or reinstalling the software. If the issue persists, it is recommended to seek technical support.
I'm having trouble entering data and saving records. It seems like a keyboard or NumLock issue. What should I check?
If the NUM LOCK on your keyboard is not working with the software, it may be due to a problem with the connection to anydex. Try checking the NUM LOCK and make sure it is turned on. If the issue persists, contact technical support for further assistance.
The NUM LOCK on my keyboard doesn't seem to be working with the software. How can I fix this?
If the NUM LOCK on your keyboard is not working with the software, it may be due to a problem with the connection to anydex. Try checking the NUM LOCK and make sure it is turned on. If the issue persists, contact technical support for further assistance.
I reinstalled BUSY after formatting my computer but now it seems to be connecting to the wrong IP address. How do I update the IP address?
reinstalled BUSY after formatting computer but now it seems to be connecting to the wrong IP address. want to update the IP address, then for that you needs to contact with internet service provider or any IT person they help you to configure system IP address.
The network connection seems to be unstable and the software is unable to load the images/files. How can I fix connectivity issues with BUSY?
To fix unstable network connection issues in BUSY, you can try troubleshooting steps such as checking your internet connection, restarting your router, disabling firewall or antivirus software, and ensuring that your software is up to date. You can also contact BUSY support for further assistance.
What systemic or software issues could cause errors in exporting BUSY data to Excel? How can these be resolved?
Here are some troubleshooting steps you can follow:
Step 1: Check File Permissions
Step 2: Check the size of the file you are trying to export.
Step 3: Check Excel Version Compatibility
Step 4: Test with a Different Spreadsheet
Step 5: Temporarily Disable Antivirus Software
Why does the export not work even though I have the product key? What could be the reason?
Here are some troubleshooting steps you can follow:
Step 1: Check File Permissions
Step 2: Check the size of the file you are trying to export.
Step 3: Check Excel Version Compatibility
Step 4: Test with a Different Spreadsheet
Step 5: Temporarily Disable Antivirus Software
There seems to be a compatibility issue when exporting data to Excel. How can I resolve this?
Here are some troubleshooting steps you can follow:
Step 1: Check File Permissions
Step 2: Check the size of the file you are trying to export.
Step 3: Check Excel Version Compatibility
Step 4: Test with a Different Spreadsheet
Step 5: Temporarily Disable Antivirus Software