Frequently Asked
Questions

Q: The software is not working properly, what should I check first?

If software is not working properly then you can follow these steps: Step 1: You can set BUSY icon compatibility as run as administrator. Step 2: You can set UAC level down. Step 3: You can check via remove & reinstall BUSY once.

Q: How do I change the screen resolution for BUSY?

BUSY does not have any screen resoluation setting, It depends on the system's resoluations. You can change the system resolution by right-clicking on the desktop screen and choosing display settings or screen resolution. The recommended resolution is 1366 x 768.

Q: I'm having trouble connecting BUSY to my LAN. What should I check on my end?

You should check if your LAN cable is properly connected and if your LAN settings are configured correctly. Additionally, you can try restarting your router or modem and check LAN IP is properly pinging or not in your system.

Q: What is the latest version of Excel supported by Bizzy for exporting reports?

its depend upon your windows version that you are using and which version of MS office support, but we suggetsed that if you are using above windows 10 then you can use MS office version 2013, 2016 or 2019.

Q: How do I resolve issues with the software not responding or freezing?

There are several steps you can take to resolve these issues: Step 1: Close any unnecessary programs or applications running in the background Step 2: Check for System Updates Step 3: Restart the Computer Step 4: Still issue persist then Reinstall the Software

Q: How do I exclude the BUSY software folder from my antivirus scanning?

To exclude the BUSY software folder from your antivirus scanning, you need to go to the antivirus settings and add the BUSY software folder to the exclusion list. This will prevent the antivirus from scanning the BUSY software folder.

Q: Are there browser-specific settings I should check that might impact my ability to generate and save PDF invoices?

Yes, there might be browser-specific settings that can impact your ability to generate and save PDF invoices. 1. Go to Control Panel, select all control panel items, then select default programmes. 2. In that, you can select your default browser.

Q: How does data flow through the server in multi-user mode?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

Q: The main BUSY server is not configured properly. People are not coming in everything. What should I do?

If you are not unable to access Server drive or BUSY data, you should configure the main BUSY server properly. Share data folder on server give full rights. check your local area network. also check firewall setting.

Q: What should I do if I press the Escape button and encounter an issue?

If you press the Escape button and encounter an issue in BUSY Accounting software, you should try restarting the software and system . Check on on screen key board if it is working correctly concern hardware person.

Find Solutions to Common Issues Related to troubleshoot - hardware network

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The software is not working properly, what should I check first?

If software is not working properly then you can follow these steps:
Step 1: You can set BUSY icon compatibility as run as administrator.
Step 2: You can set UAC level down.
Step 3: You can check via remove & reinstall BUSY once.

How do I change the screen resolution for BUSY?

BUSY does not have any screen resoluation setting, It depends on the system's resoluations. You can change the system resolution by right-clicking on the desktop screen and choosing display settings or screen resolution. The recommended resolution is 1366 x 768.

I'm having trouble connecting BUSY to my LAN. What should I check on my end?

You should check if your LAN cable is properly connected and if your LAN settings are configured correctly. Additionally, you can try restarting your router or modem and check LAN IP is properly pinging or not in your system.

What is the latest version of Excel supported by Bizzy for exporting reports?

its depend upon your windows version that you are using and which version of MS office support, but we suggetsed that if you are using above windows 10 then you can use MS office version 2013, 2016 or 2019.

How do I resolve issues with the software not responding or freezing?

There are several steps you can take to resolve these issues:
Step 1: Close any unnecessary programs or applications running in the background
Step 2: Check for System Updates
Step 3: Restart the Computer
Step 4: Still issue persist then Reinstall the Software

How do I exclude the BUSY software folder from my antivirus scanning?

To exclude the BUSY software folder from your antivirus scanning, you need to go to the antivirus settings and add the BUSY software folder to the exclusion list. This will prevent the antivirus from scanning the BUSY software folder.

Are there browser-specific settings I should check that might impact my ability to generate and save PDF invoices?

Yes, there might be browser-specific settings that can impact your ability to generate and save PDF invoices. 
1. Go to Control Panel, select all control panel items, then select default programmes.
2. In that, you can select your default browser.

How does data flow through the server in multi-user mode?

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

The main BUSY server is not configured properly. People are not coming in everything. What should I do?

If you are not unable to access Server drive or BUSY data, you should configure the main BUSY server properly. Share data folder on server give full rights. check your local area network. also check firewall setting.

What should I do if I press the Escape button and encounter an issue?

If you press the Escape button and encounter an issue in BUSY Accounting software, you should try restarting the software and system . Check on on screen key board if it is working correctly concern hardware person.

Frequently AskedQuestions