Frequently Asked
Questions

Q: When I click Generate in BUSY, it shows an error. How can I check what is the error?

If you're unable to open the BUSY software, and clicking multiple times doesn't resolve the issue, Here are some troubleshooting steps to help you open the software: Step 1: Check Task Manager (Windows) Activity. Step 2: Restart Your Computer Step 3: Check for Software Updates. Step 4: If you're using Windows, try running BUSY as an administrator Step 5: If there's an error message when trying to open BUSY, pay attention to the message. Step 6: As a last resort, consider uninstalling and reinstalling the software. Step 7: Temporarily disable any security software (antivirus, firewall, etc.) you have on your computer. Step 8: Check if other background processes or applications are using significant system resources.

Q: The software is frozen or crashes unexpectedly. How can I troubleshoot and prevent this from happening again?

If the software is frozen or crashes unexpectedly, Here are some troubleshooting steps to help you open the software: Step 1: Check Task Manager (Windows) Activity. Step 2: Restart Your Computer Step 3: Check for Software Updates. Step 4: If you're using Windows, try running BUSY as an administrator Step 5: If there's an error message when trying to open BUSY, pay attention to the message. Step 6: As a last resort, consider uninstalling and reinstalling the software. Step 7: Temporarily disable any security software (antivirus, firewall, etc.) you have on your computer. Step 8: Check if other background processes or applications are using significant system resources.

Q: Why did report exporting suddenly stop working in BUSY?

you can take the following steps to attempt to repair it: Step 1: Before making any changes or attempting repairs, it's essential to create a backup of data Step 2: Ensure that you are using the latest version of BUSY Step 3: Open the Control Panel and navigate to Programs or Add/Remove Programs. Step 4: Locate BUSY in the list of installed programs. Step 5: Select the software and choose the Repair option if available. If not, you may need to uninstall and then reinstall the software. Step 6: On Windows, try running BUSY as an administrator

Q: How can I check the IP address of the main server and system and ping them to see if they are connected properly?

Follow below steps to check the IP address of the main server in BUSY, Step 1: Go in main server. Step 2: Press window button + R, or can type CMD in search bar of your system. Step 3: Then run command of CMD. Step 4: In upcoming window type ipconfig. Step 5: Then ip4 address will appear ,e.g.192.16.1.12 Step 6: Then go in client system. Step 7: In search bar type run. Step 8: Then type, ping (space) IP ,e,g (192.16.1.12) (space) -t Step 9: It will show that IP is proper pinging or not If there is an issue or fluctuation, contact your IT person for assistance.

Q: I upgraded to the latest version of BUSY and now it sometimes stops working while doing NT. How can I prevent this?

Here are some general steps you can take to troubleshoot and prevent crashes in BUSY : Step 1: Ensure that your computer meets the minimum system requirements for the latest version of BUSY Step 2: Verify that you have the latest updates and patches installed for BUSY. Step 3: Before making any significant changes or attempting fixes, make sure to backup your data. Step 4: Right-click on the software executable, go to Properties, and navigate to the Compatibility tab. Step 5: Ensure that your antivirus and firewall are not blocking BUSY. Step 6: Check for hardware issues, such as insufficient RAM or disk space.

Q: How can I repair BUSY to fix exporting issues?

you can take the following steps to attempt to repair it: Step 1: Before making any changes or attempting repairs, it's essential to create a backup of data Step 2: Ensure that you are using the latest version of BUSY Step 3: Open the Control Panel and navigate to Programs or Add/Remove Programs. Step 4: Locate BUSY in the list of installed programs. Step 5: Select the software and choose the Repair option if available. If not, you may need to uninstall and then reinstall the software. Step 6: On Windows, try running BUSY as an administrator

Q: What should I do if a column of data runs off the screen while exporting in BUSY?

If a column of data runs off the screen while exporting in BUSY, you can try the following steps to address the issue: Step 1: Export to a Different Format: If you're exporting to a specific file format (e.g., Excel, CSV), try exporting to a different format. Some formats may handle column widths differently, and you might get better results with an alternative format. Step 2: Also try print option of As it is from grid and select required fields to print Step 3: configure print settings paper type column, print style. Step 4: paper orientation portrait or landscape option

Q: The software was working fine before but now I'm suddenly getting connectivity errors. What might cause this?

Connectivity issues in software can be caused by various factors. Here are some common reasons why you might be experiencing sudden connectivity errors: 1. Network Outages: Check if there are any network outages or disruptions. A loss of internet connectivity or issues with the local network can cause connectivity errors. 2. Firewall Settings: Changes in firewall settings, either on the server or client side, may block the communication between the software components. Ensure that the necessary ports are open. 3. Examine logs or error messages provided. They may offer insights into the specific nature of the connectivity problem.

Q: Why is my username not working for login?

Your username may not be working for login to BUSY because it could be invalid or incorrect. If username is correct then follow the below steps: Step1: Go to search bar in the system and type Control Panel Step2: Then click on Date and time option Step3: Then make sure to select Time Zone as (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi, if not selected then click on change time zone option Step4: Then select (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi and then click on Ok button Step5: Then you are going restart BUSY and login company with the correct username

Q: My BUSY lost internet connectivity. How can I restore the connection?

To restore internet connectivity in BUSY, you can try the following steps below: Step1 : Ensure that your internet connection is active and working properly. You can try accessing other websites or applications to confirm. Step2 : Temporarily disable any firewall or antivirus software or exclusions the BUSY that may be blocking the internet connection. Remember to enable them again once the issue is resolved. Step3 : Click Inbound rules and outbound rules the business accounting software enable and create new rule of BUSY Step4 : Change the internet connection.

Find Solutions to Common Issues Related to troubleshoot - hardware network

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

When I click Generate in BUSY, it shows an error. How can I check what is the error?

If you're unable to open the BUSY software, and clicking multiple times doesn't resolve the issue, Here are some troubleshooting steps to help you open the software:
Step 1: Check Task Manager (Windows) Activity.
Step 2: Restart Your Computer
Step 3: Check for Software Updates.
Step 4: If you're using Windows, try running BUSY as an administrator
Step 5: If there's an error message when trying to open BUSY, pay attention to the message.
Step 6: As a last resort, consider uninstalling and reinstalling the software.
Step 7: Temporarily disable any security software (antivirus, firewall, etc.) you have on your computer. Step 8: Check if other background processes or applications are using significant system resources.

The software is frozen or crashes unexpectedly. How can I troubleshoot and prevent this from happening again?

If the software is frozen or crashes unexpectedly, Here are some troubleshooting steps to help you open the software:
 Step 1: Check Task Manager (Windows) Activity.
 Step 2: Restart Your Computer
 Step 3: Check for Software Updates.
 Step 4: If you're using Windows, try running BUSY as an administrator
 Step 5: If there's an error message when trying to open BUSY, pay attention to the message.
 Step 6: As a last resort, consider uninstalling and reinstalling the software.
 Step 7: Temporarily disable any security software (antivirus, firewall, etc.) you have on your computer. 
 Step 8: Check if other background processes or applications are using significant system resources.

Why did report exporting suddenly stop working in BUSY?

you can take the following steps to attempt to repair it: 
 Step 1: Before making any changes or attempting repairs, it's essential to create a backup of data 
 Step 2: Ensure that you are using the latest version of BUSY 
 Step 3: Open the Control Panel and navigate to Programs or Add/Remove Programs. 
 Step 4: Locate BUSY in the list of installed programs. 
 Step 5: Select the software and choose the Repair option if available. If not, you may need to uninstall and then reinstall the software. 
 Step 6: On Windows, try running BUSY as an administrator

How can I check the IP address of the main server and system and ping them to see if they are connected properly?

Follow below steps to check the IP address of the main server in BUSY, 
Step 1: Go in main server.
Step 2: Press window button + R, or can type CMD in search bar of your system.
Step 3: Then run command of CMD.
Step 4: In upcoming window type ipconfig.
Step 5: Then ip4 address will appear ,e.g.192.16.1.12
Step 6: Then go in client system.
Step 7: In search bar type run.
Step 8: Then type, ping (space) IP ,e,g (192.16.1.12)  (space) -t
Step 9: It will show that IP is proper pinging or not If there is an issue or fluctuation, contact your IT person for assistance.

I upgraded to the latest version of BUSY and now it sometimes stops working while doing NT. How can I prevent this?

Here are some general steps you can take to troubleshoot and prevent crashes in BUSY :
Step 1: Ensure that your computer meets the minimum system requirements for the latest version of BUSY 
Step 2: Verify that you have the latest updates and patches installed for BUSY. 
Step 3: Before making any significant changes or attempting fixes, make sure to backup your data. 
Step 4: Right-click on the software executable, go to Properties, and navigate to the Compatibility tab.
Step 5: Ensure that your antivirus and firewall are not blocking BUSY.
Step 6: Check for hardware issues, such as insufficient RAM or disk space.

How can I repair BUSY to fix exporting issues?

you can take the following steps to attempt to repair it:
 Step 1: Before making any changes or attempting repairs, it's essential to create a backup of data 
 Step 2: Ensure that you are using the latest version of BUSY
 Step 3: Open the Control Panel and navigate to Programs or Add/Remove Programs.
 Step 4: Locate BUSY in the list of installed programs.
 Step 5: Select the software and choose the Repair option if available. If not, you may need to uninstall and then reinstall the software.
 Step 6: On Windows, try running BUSY as an administrator

What should I do if a column of data runs off the screen while exporting in BUSY?

If a column of data runs off the screen while exporting in BUSY, you can try the following steps to address the issue:
Step 1: Export to a Different Format: If you're exporting to a specific file format (e.g., Excel, CSV), try exporting to a different format. Some formats may handle column widths differently, and you might get better results with an alternative format.
Step 2: Also try print option of As it is from grid and select required fields to print
Step 3: configure print settings paper type column, print style.
Step 4: paper orientation portrait or landscape option

The software was working fine before but now I'm suddenly getting connectivity errors. What might cause this?

Connectivity issues in software can be caused by various factors. Here are some common reasons why you might be experiencing sudden connectivity errors:
1. Network Outages: Check if there are any network outages or disruptions. A loss of internet connectivity or issues with the local network can cause connectivity errors.
2. Firewall Settings: Changes in firewall settings, either on the server or client side, may block the communication between the software components. Ensure that the necessary ports are open.
3. Examine logs or error messages provided. They may offer insights into the specific nature of the connectivity problem.

Why is my username not working for login?

Your username may not be working for login to BUSY because it could be invalid or incorrect. If username is correct then follow the below steps:
Step1: Go to search bar in the system and type Control Panel
Step2: Then click on Date and time option
Step3: Then make sure to select Time Zone as (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi, if not selected then click on change time zone option
Step4: Then select (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi and then click on Ok button
Step5: Then you are going restart BUSY and login company with the correct username

My BUSY lost internet connectivity. How can I restore the connection?

To restore internet connectivity in BUSY, you can try the following steps below: 
 Step1 : Ensure that your internet connection is active and working properly. You can try accessing other websites or applications to confirm. 
 Step2 : Temporarily disable any firewall or antivirus software or exclusions the BUSY that may be blocking the internet connection. Remember to enable them again once the issue is resolved. 
 Step3 : Click Inbound rules and outbound rules the business accounting software enable and create new rule of BUSY 
 Step4 : Change the internet connection.

Frequently AskedQuestions