Frequently Asked
Questions

Q: While validating hsn code shows internet connection error how to resolved it?

If you are facing internet connection error in BUSY please follow given steps: Step 1: Make sure your internet connection is properly connected in the system Step 2: If there is any antivirus in your system in that case provide full access to the BUSY and exclude BUSY from it Step 3: Exclude BUSY from firewall Step 4: Create inbound and outbound rules from advance firewall setting and allow the access to BUSY from it Step 5: If still same issue persist check by changing internet connection

Q: What steps should I take if my internet connection is unstable?

If your internet connection is unstable, you can try the following steps: 1. Check your internet connection by restarting your router or modem. 2. Move closer to your Wi-Fi router to improve signal strength. 3. Disconnect any devices that may be using a large amount of bandwidth. 4. Use a wired connection instead of Wi-Fi if possible. 5. Contact your internet service provider to troubleshoot the issue. 6. Consider upgrading your internet plan or switching to a more reliable provider.

Q: I am getting an error related to internet connection when trying to use the software. What steps should I take to fix this?

To fix internet connection when trying to use the software, you need to check the below option for troubleshooting. 1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 2. Uninstall the BUSY application and re install. 3. Inbound and outbound rules for BUSY firewalls 4. Checked by disabling Windows Defender 5. Set the Never Notify User Control setting from the control panel option. 6. Give full permission to the BUSY Win folder. 7. Re start the system; re start the internet.

Q: I am unable to connect to the internet or WiFi from the accounting software system. What should I do to resolve this connectivity issue?

If you are not getting any issue related to internet connection on your system with any other application but the BUSY is showing internet connection errors then you can follow the steps : 1. Check if any antivirus is available in the system and exclude the BUSY from the antivirus settings. 2. Can also check ny changing any other internet or mobile hotspot. 3. Specify the DNS details as 8.8.8.8 and 4.4.4.4 in IP4 network 4. Allow util.bdns.in in your router settings

Q: What should i do if facing internet related issue in BUSY?

If you are facing internet related issue in BUSY, then you need to check these troubleshooting steps: Step 1: First check your internet is working properly beyond the BUSY. Step 2: Check your antivirus settings and make sure it is not blocking the BUSY application. Step 3: Make sure your system's data & time is correct. Step 4: Check after changing the internet connection.If working fine with new internet then you need to check your internet settings from your internet server provider.

Q: The software was working before but now I cannot access it anymore. What should I check to resolve this connectivity problem?

To solve the software connectivity problem, we need to check the below option for troubleshooting. 1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 2. Uninstall the BUSY application and re install. 3. Inbound and outbound rules for BUSY firewalls 4. Checked by disabling Windows Defender 5. Set the Never Notify User Control setting from the control panel option. 6. Give full permission to the BUSY Win folder. 7. Re start the system; re start the internet.

Q: If my software displays offline, what basic troubleshooting should I do on my end before contacting support?

If your software displays offline, you need to check the below option for troubleshooting. 1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 2. Uninstall the BUSY application and re install. 3. Inbound and outbound rules for BUSY firewalls 4. Checked by disabling Windows Defender 5. Set the Never Notify User Control setting from the control panel option. 6. Give full permission to the BUSY Win folder. 7. Re start the system; re start the internet.

Q: I have only one system and the software shows offline. How else can I test if the issue is on my end?

If the software shows offline, you need to check the below option for troubleshooting. 1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu. 2. Uninstall the BUSY application and re install. 3. Inbound and outbound rules for BUSY firewalls 4. Checked by disabling Windows Defender 5. Set the Never Notify User Control setting from the control panel option. 6. Give full permission to the BUSY Win folder. 7. Re start the system; re start the internet.

Q: I am doing bulk upload for the BUSY mobile app but it is showing internet connection error?

If you are facing internet connection error while doing the bulk upload there could be a several reasons of it: 1. Make sure internet connection is properly connected to the system 2. If you have antivirus then exclude BUSY from it 3. Allow the BUSY software from the firewall 4. Create a inbound and outbound rule from the advance firewall setting and allow the program BUSY from it 5. If same issue persist check by changing internet connection

Q: Is there an offline version or mobile app available?

Yes, offline option available in BUSY. Our BUSY software is offline software you can use BUSY without internet, only auto services is not wokring like auto e-way bill/e-invoice, gstin/hsn validation services etc. But if you are using BUSY Online or SQL mode of BUSY then you need internet.. if you want to use mobile app then you need internet to use BUSY mobile app as mobile app data syncs to the cloud.

Find Solutions to Common Issues Related to troubleshoot - internet connection

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

While validating hsn code shows internet connection error how to resolved it?

If you are facing internet connection error in BUSY please follow given steps:
Step 1: Make sure your internet connection is properly connected in the system
Step 2: If there is any antivirus in your system in that case provide full access to the BUSY and exclude BUSY from it
Step 3: Exclude BUSY from firewall
Step 4: Create inbound and outbound rules from advance firewall setting and allow the access to BUSY from it
Step 5: If still same issue persist check by changing internet connection

What steps should I take if my internet connection is unstable?

If your internet connection is unstable, you can try the following steps:
 1. Check your internet connection by restarting your router or modem.
 2. Move closer to your Wi-Fi router to improve signal strength.
 3. Disconnect any devices that may be using a large amount of bandwidth.
 4. Use a wired connection instead of Wi-Fi if possible.
 5. Contact your internet service provider to troubleshoot the issue.
 6. Consider upgrading your internet plan or switching to a more reliable provider.

I am getting an error related to internet connection when trying to use the software. What steps should I take to fix this?

To fix internet connection when trying to use the software, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

I am unable to connect to the internet or WiFi from the accounting software system. What should I do to resolve this connectivity issue?

If you are not getting any issue related to internet connection on your system with any other application but the BUSY is showing internet connection errors then you can follow the steps :
1. Check if any antivirus is available in the system and exclude the BUSY from the antivirus settings.
2. Can also check ny changing any other internet or mobile hotspot.
3. Specify the DNS details as 8.8.8.8 and 4.4.4.4 in IP4 network
4. Allow util.bdns.in in your router settings

What should i do if facing internet related issue in BUSY?

If you are facing internet related issue in BUSY, then you need to check these troubleshooting steps:
Step 1: First check your internet is working properly beyond the BUSY.
Step 2: Check your antivirus settings and make sure it is not blocking the BUSY application.
Step 3: Make sure your system's data & time is correct.
Step 4: Check after changing the internet connection.If working fine with new internet then you need to check your internet settings from your internet server provider.

The software was working before but now I cannot access it anymore. What should I check to resolve this connectivity problem?

To solve the software connectivity problem, we need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

If my software displays offline, what basic troubleshooting should I do on my end before contacting support?

If your software displays offline, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

I have only one system and the software shows offline. How else can I test if the issue is on my end?

If the software shows offline, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.

I am doing bulk upload for the BUSY mobile app but it is showing internet connection error?

If you are facing internet connection error while doing the bulk upload there could be a several reasons of it:
1. Make sure internet connection is properly connected to the system
2. If you have antivirus then exclude BUSY from it
3. Allow the BUSY software from the firewall
4. Create a inbound and outbound rule from the advance firewall setting and allow the program BUSY from it
5. If same issue persist check by changing internet connection

Is there an offline version or mobile app available?

Yes, offline option available in BUSY.
Our BUSY software is offline software you can use BUSY without internet, only auto services is not wokring like auto e-way bill/e-invoice, gstin/hsn validation services etc. But if you are using BUSY Online or SQL mode of BUSY then you need internet..
if you want to use mobile app then you need internet to use BUSY mobile app as mobile app data syncs to the cloud.

Frequently AskedQuestions