Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - internet connection
How do I fix my internet connection in BUSY ?
If you are having trouble in BUSY due to internet connection issues, you can try the following steps:
1. Check your internet connection to ensure it is stable.
2. Disable any antivirus or firewall software temporarily during the login process.
3. Try restarting your router or modem.
4. You can change your internet connection.
What should I do when I get the "BUSY server" error?
When you encounter the BUSY server error, you can try the following steps:
1. Check your internet connectivity to ensure it is stable.
2. Verify if your antivirus software is blocking the connection to the BUSY server.
3. Restart your system and try again.
4. If the issue persists, then change your internet connection.
Why is the GSTIN is not getting validate and error is coming about internet connection?
If during GSTIN Validation BUSY showing error about internet connecttion then you can make sure some points:
1. Check your internet connection to ensure it is stable.
2. Disable any antivirus or firewall software temporarily during the login process.
3. Try restarting your router or modem.
4. You can change your internet connection.
What steps should I take on my end to troubleshoot the connection issues?
To troubleshoot connection issues on your end, you can try resetting your internet connection, checking your network settings, and ensuring that your firewall or antivirus software is not blocking the connection. You can also try restarting your computer or device and checking for any updates or patches for the software you are using.
I entered my Anidax ID but it says it's not connected. What should I do to connect it?
If you entered your Any Desk ID but it says it's not connected, you can try the following steps to connect it:
Step 1: Double check the ID you entered to ensure it is correct.
Step 2: Make sure you have a stable internet connection.
Step 3: Restart the Any desk application and try connecting again.
Is there a way to go through the purchase invoice and manufacturing processes in BUSY manually without an internet connection?
Yes, it is possible to go through the purchase invoice and manufacturing processes in BUSY manually without an internet connection as BUSY is an offline and online based software. However,there some process in BUSY that required internet connection like Direct upload of GST Return,Eway bill generation etc.
Is the internet connected is required in system to run BUSY?
If BUSY is already downloaded in your system in that case internet is not required to run the BUSY software for entry and reporting purposes etc
But if you are running the utilities such as downloading GSTR data, validating GST number etc in that case internet is required
What should I do if I encounter a network timeout error while using the software?
If you encounter a network timeout error while using BUSY software, you should check the below options:
Step 1: Check your network connectivity
Step 2: Set compatibility of BUSY software
Step 3: Exclude BUSY from antivirus
Step 4: Check firwall rules of BUSY software
Step 5: Checj after change internet.
Some features like GSTIN validation are not working in BUSY showing internet error but on the portal GSTIN validate successfully. Why is this discrepancy and how can I resolve it?
Please check the reasons below:
1: Make sure the Internet connection is stable
2: Check after exclude BUSY from antivirus
3: Set compatibility of BUSY
4: Make sure you are using the latest release of BUSY.
5: Check after changing the internet of a system.
Why am I not able to connect to the internet while using the software?
To correct the issue of please connect internet in BUSY, follow the steps bellow:
Step 1: Please check your internet connection is stable and connected properly
Step 2: Check BUSY should not be blocked from firewall
Step 3: Exclude BUSY from antivirus and restart system