Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - internet connection
When trying to print E-Invoices, I am getting an error. What should I do to fix this?
Follow below steps to resolve the issue which you facing while printing the E-invoice:
Step 1 : Check you internet connection as it working properly or not.
Step 2 : If internet working proper then check is it reaching to BUSY server or not through:
: Search http://util.bdns.in/getmyip.aspx in your browser.
Step 3: Press window + R to ping BUSY IP.
Step 4: If ping succesfully then check you anti virus also.
Step 5: Exclude BUSY folder from Anti virus or in window security.
Step 6: Change GSP ID.
If still issue persists then can call us on 8282828282 or can share your concern on support@busy.in
Why is BUSY showing I am offline even when my internet connection is working fine? How can I resolve this connectivity issue?
If BUSY showing offline even when Connected with internet Follow These Steps:
1.Temporarily disable your antivirus & Exclude BUSY in Your Antivirus.
2.Temporarily disable firewall & Create Inbound Outbound Rule For BUSY.
3.Remember to enable them again once the issue is resolved.
4.Give Everyone Rigts to BUSY For this Right Click on BUSY Icon then Click on Properties Then Click on Security & Then click on edit Then click on add then enter name everone Create User.
5.Also Check By Changeing the Internet Connection.
6.Check if there are any other Software Creating connectivity issues.
The software shows my account or system as offline but my internet is working. What could be causing this issue?
To check the issue of the software shows your account or system as offline but your internet is working, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
What connectivity issues or failures can lead to the software displaying "client offline"?
To check the connectivity issues or failures can lead to the software displaying client offline, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
How can I check if the software client is connected from my mobile device or other system?
If the problem is with your individual machine versus a wider issue with your servers, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
What is the ideal internet speed and connectivity I need for optimal performance of BUSY?
To ensure optimal performance of BUSY, follow these steps:
1.For general data entry, voucher creation, master entry, and viewing/printing reports or vouchers, no internet connection is needed.
2.However, for specific features like BUSY license subcriptions BLS functionalities such as GSTIN & HSN validation, E-way bill and E-invoice generation, reconciliation, Google Drive backup through BUSY agent, mobile app, and BUSY BNS, updating to the latest version of BUSY, a stable internet connection is required.
Additionally, for BUSY Online, a new product, a stable internet connection is compulsory.
While validating hsn code shows internet connection error how to resolved it?
If you are facing internet connection error in BUSY please follow given steps:
Step 1: Make sure your internet connection is properly connected in the system
Step 2: If there is any antivirus in your system in that case provide full access to the BUSY and exclude BUSY from it
Step 3: Exclude BUSY from firewall
Step 4: Create inbound and outbound rules from advance firewall setting and allow the access to BUSY from it
Step 5: If still same issue persist check by changing internet connection
What steps should I take if my internet connection is unstable?
If your internet connection is unstable, you can try the following steps:
1. Check your internet connection by restarting your router or modem.
2. Move closer to your Wi-Fi router to improve signal strength.
3. Disconnect any devices that may be using a large amount of bandwidth.
4. Use a wired connection instead of Wi-Fi if possible.
5. Contact your internet service provider to troubleshoot the issue.
6. Consider upgrading your internet plan or switching to a more reliable provider.
I am getting an error related to internet connection when trying to use the software. What steps should I take to fix this?
To fix internet connection when trying to use the software, you need to check the below option for troubleshooting.
1. Check Anti Virsu and add the BUSYexe and BUSYwin folders to Anti Virsu.
2. Uninstall the BUSY application and re install.
3. Inbound and outbound rules for BUSY firewalls
4. Checked by disabling Windows Defender
5. Set the Never Notify User Control setting from the control panel option.
6. Give full permission to the BUSY Win folder.
7. Re start the system; re start the internet.
I am unable to connect to the internet or WiFi from the accounting software system. What should I do to resolve this connectivity issue?
If you are not getting any issue related to internet connection on your system with any other application but the BUSY is showing internet connection errors then you can follow the steps :
1. Check if any antivirus is available in the system and exclude the BUSY from the antivirus settings.
2. Can also check ny changing any other internet or mobile hotspot.
3. Specify the DNS details as 8.8.8.8 and 4.4.4.4 in IP4 network
4. Allow util.bdns.in in your router settings
