Frequently Asked
Questions

Q: How can I ensure that the receipt shows the split across different payment modes like cash and card separately?

To ensure that the receipt shows the split across different payment modes like cash and card separately, you can configure the reports in BUSY to display payment mode-wise split. This will allow you to see the cash and card payments separately in the receipt.

Q: The app is only showing receipts from today's date. How can I see older receipts and entries by date?

To see older receipts in list, you can follow these steps : Step 1 : Click on transactions Step 2 : Then receipt Step 3 : CLick on list Step 4 : Select older date range till now Step 5 : Open report and check older receipt too

Q: I posted all my liabilities in BUSY but still show some as pending. How do I resolve this?

If data appears pending after posting all the liabilities, consider checking the following possible aspects: 1.Ensure that all entries have been posted. 2.Double check the amount and other details in existing vouchers. 3.Verify by updating the master balance from the housekeeping menu after taking the latest backup.

Q: I want to check if there are any debit or credit notes missing from my sales. Is there a report that shows all debit/credit notes related to sales invoices?

To view the debit or credit note register in BUSY follow below steps: Step 1: Go to display option and then select account books. Step 2: In account books select account register standard and then select debit or credit note register.

Q: The address record in BUSY is not showing the cash value for transactions. How can I get the cash value to display in the address record?

for showing cash value in transaction you nedd to ensure that select party account as cash account then transaction value directly show in cash account or you need to enabled settlement details option in particular series and stettled invoice amount in cash account

Q: I want to generate a consolidated sales report for a custom date range in BUSY. What steps should I follow to generate this report?

To check conslidate sale report , follow the steps below : Step 1: Go to display the account books Step 2: Then select account register standard and go to sales register step 3: select all sale type then mention desired date range and open report

Q: I am having trouble understanding the graphs and charts. Is there a way to customize or simplify the visualizations?

For understanding the graphs in BUSY, you can easily do the double click on graph and view the representation one by one and also can print it. Further can contact to the channel partner for customization which will be done on chargeable basis.

Q: What cause if purchase amount of voucher showing different amount while on enter and in list.

If purchase amount showing different in list and on enter do follow some steps: Step: 1 Open bill in modify mode and resave voucher. Step: 2 Check incomplete voucher or junk master or voucher by house keeping after taking the latest backup of the company.

Q: How do I view the payment voucher list to see how many entries there are?

To check payment voucher list then follow the steps given below : Step 1: Go to transaction menu Step 2: Then click on Payment voucher option Step 3: Then click on list option Step 4: Here you can check the list of payment voucher

Q: The software is showing incorrect calculations/amounts. What could be the reason, and how to troubleshoot?

If the software showing incorrect caculations and amounts due to some incorrect entries in the BUSY, wrong configuration for the sale purc type or bill sundry in the voucher. After the data backup can run the update master balance from house keeping menu.

Find Solutions to Common Issues Related to accounting-reports - account books

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I ensure that the receipt shows the split across different payment modes like cash and card separately?

To ensure that the receipt shows the split across different payment modes like cash and card separately, you can configure the reports in BUSY to display payment mode-wise split. This will allow you to see the cash and card payments separately in the receipt.

The app is only showing receipts from today's date. How can I see older receipts and entries by date?

To see older receipts in list, you can follow these steps :
Step 1 : Click on transactions
Step 2 : Then receipt
Step 3 : CLick on list
Step 4 : Select older date range till now 
Step 5 : Open report and check older receipt too

I posted all my liabilities in BUSY but still show some as pending. How do I resolve this?

If data appears pending after posting all the liabilities, consider checking the following possible aspects:
1.Ensure that all entries have been posted.
2.Double check the amount and other details in existing vouchers.
3.Verify by updating the master balance from the housekeeping menu after taking the latest backup.

I want to check if there are any debit or credit notes missing from my sales. Is there a report that shows all debit/credit notes related to sales invoices?

To view the debit or credit note register in BUSY follow below steps:
 Step 1: Go to display option and then select account books. 
 Step 2: In account books select account register standard and then select debit or credit note register.

The address record in BUSY is not showing the cash value for transactions. How can I get the cash value to display in the address record?

for showing cash value in transaction you nedd to ensure that select party account as cash account then transaction value directly show in cash account or you need to enabled settlement details option in particular series and stettled invoice amount in cash account

I want to generate a consolidated sales report for a custom date range in BUSY. What steps should I follow to generate this report?

To check conslidate sale report , follow the steps below :
Step 1: Go to display the account books
Step 2: Then select account register standard and go to sales register 
step 3: select all sale type then mention desired date range and open report

I am having trouble understanding the graphs and charts. Is there a way to customize or simplify the visualizations?

For understanding the graphs in BUSY, you can easily do the double click on graph and view the representation one by one and also can print it. Further can contact to the channel partner for customization which will be done on chargeable basis.

What cause if purchase amount of voucher showing different amount while on enter and in list.

If purchase amount showing different in list and on enter do follow some steps:
Step: 1 Open bill in modify mode and resave voucher.
Step: 2 Check incomplete voucher or junk master or voucher by house keeping after taking the latest backup of the company.

How do I view the payment voucher list to see how many entries there are?

To check payment voucher list then follow the steps given below :
Step 1: Go to transaction menu 
Step 2: Then click on Payment voucher option 
Step 3: Then click on list option 
Step 4: Here you can check the list of payment voucher

The software is showing incorrect calculations/amounts. What could be the reason, and how to troubleshoot?

If the software showing incorrect caculations and amounts due to some incorrect entries in the BUSY, wrong configuration for the sale purc type or bill sundry in the voucher. After the data backup can run the update master balance from house keeping menu.

Frequently AskedQuestions