Frequently Asked
Questions
Find Solutions to Common Issues Related to accounting-reports - account books
I updated the master balances in BUSY but it is still showing the wrong opening balance for next financial year
Sometimes, the opening balance in an account may not match the closing balance of the previous financial year, even after running the update master balance option. In such cases, you can try the following troubleshooting steps:
Take backup before making any changes.
Step 1: Run update master balance in last year and change the financial year with New & Changed Masters.
Step 2: Open that master in last year and resave that account master and then change the financial year with New & Changed Masters.
If same issue persists then you can also reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. The executive guide you the process for renewal and payment process. Alternatively, you can email us your query at support@busy.in.
Can I create a custom purchase ledger for a supplier to track the total purchases and payments separately?
If you want to Track total Purchases & payment seperatly Follow these steps to add Accont groups and Account names:
Step 1: To do this, go to Administration, then Masters, and then Account Group.
Step 2: Click on Add and enter the name of your Account Group.
Step 3: If you want to make it primary, press Y. If you want to tag it in another group, set it under the group and save.
Step 4: For Account Creation, go to Administration, then Masters, and then Account.
Step 5: Click on Add and enter the name of your Account. Select the group and save.
Step 6: Proceed to the transaction menu and make the necessary entries.
Step 7: Now You Can See The Ledger account Wise Or account Group Wise.
Is there a way to filter sales summary reports in BUSY by voucher series for a specific shop?
In order to filter sales report by specific voucher series for a specific shop need to follow below steps:
Step 1: Go to Administration then Configuration.
Step 2: Under configuration tab click on voucher series configuration, then go to Voucher Series Group
Management.
Step 3: Further, you have to create a voucher series group and tag the specific series accordingly.
Step 4: Then go to Display then Account Books then Account Registers Standard
Step 5: Click on the Sales Register then Select the specific voucher series group and date range then
open the report
Step 6. After opening report, Click on Summary option at the Bottom right and summarize on Material
Centre. Like this you can get your specific report.
How do I include billing and shipping details in the sales report
In BUSY, you can add billing and shipping details through a custom column in the accounting and inventory reports. To do this, you need to create new report format and select the relevant data fields to display the necessary information in the report.
Pls Follow the Below Steps for add custom column in report :
Step 1: Open The Required sale Report.
Step 2: Click on Custom column (The option will appear at the top of the BUSY screen)
Step 3: Provide report format name.
Step 4: Add New Column
Step 5: Provide heading name , position and select the required field from Inventory Voucher (header)
Step 6: Save the format and reopen the report with new format .
Note- Custom column feature is not available in Basic model of BUSY.
How can we add shipping details column in sales report?
In BUSY, you can add billing and shipping details through a custom column in the accounting and inventory reports. To do this, you need to create new report format and select the relevant data fields to display the necessary information in the report.
Pls Follow the Below Steps for add custom column in report :
Step 1: Open The Required sale Report.
Step 2: Click on Custom column (The option will appear at the top of the BUSY screen)
Step 3: Provide report format name.
Step 4: Add New Column
Step 5: Provide heading name , position and select the required field from Inventory Voucher (header)
Step 6: Save the format and reopen the report with new format .
Note- Custom column feature is not available in Basic model of BUSY.
Can I customize the format of my reports in BUSY?
In BUSY, you can add columns in reports as per your requirements by using the custom column feature. To know how to use this follow the below steps:
Step 1: Open the desired report in which you want to add a column.
Step 2: Click on custom column option available in the report’s header part.
Step 3: Create a format name and click on add new column. enter the details such as heading, position, data type, etc. for the new column.
Step 4: Select a category and click on fields. Search for the field that you want to add and select it. save your changes.
Step 5: Reopen the report with the format name that you created. You will see your new column with the appropriate data.
My sales register report is not showing all the required information like GST number, invoice total etc. What should I check to make sure it displays properly?
If you want to add cusom fields like party name gst number and invoice date in sales
register
Step 1: Go to display report then account books
Step 2: Then select account register standard then sale register then all sale type
then all parties then enter starting date and ending date and enable option of
show party tin gstin no turn it to Y then Ok
Step 3: Then here you have all information which you want to see.
Step 4: Make sure you are opening report with standard format.
Step 5: Press Alt + D for default alignment of column.
Step 6: Make sure you have enabled the option for which you are looking for in the
report.
What will be the reason if the ledger book of one party shows the account name of another party master?
If in the ledger book of one party , showing the account name of another party master then we need to check the tagging of the account either in item master , sale/purchase type.
Mostly such issues occurred due to tagging of different accounts in item master in place of sale and purchase account.
Step 1: Open ledger ( Press Alt+L or go to display >account book > account ledger book ).
Step 2: Open the entry in which another account master is displaying.
Step 3: Open item masters in modify mode (Press alt +M at item grid to open master in modify mode) and check account tagged in place of sale and purchase account .
Step 4: Correct tagging in item master and check the report.
Access issues to features mentioned during sales in BUSY: troubleshooting and resolution.
If you are experiencing access issues to features in BUSY that were promised during the sales process, it's important to address this concern promptly. Here's a step-by-step guide to troubleshooting and resolving these issues:
Step 1 :Start by reviewing the sales agreement or contract you have with BUSY.
Step 2 ;Verify that your user account has the necessary permissions to access the features you're having trouble with.
Step 3 :Make sure you are using the latest version of BUSY.
Step 4 :If you believe there is a discrepancy between what was promised during the sales process and what you are currently able to access, contact BUSY's sales or customer support team. They can help clarify the features included in your package.
Why am I unable to generate settlement amount even though debit and credit values are showing equal?
If you are unable to generate a settlement amount even though the debit and credit values are showing equal, it could be due to other factors affecting the settlement process and for this you can follow some steps:
Step 1: Go to Administration and then click on Configuration.
Step 2:Now click Voucher series Configuration and select voucher type
Step 3: Now click on Series of voucher and then click on Voucher configuration option.
Step 4: Now seach Settlement option by F3 key and then in configuration enable post settlement data along with party data and then click on OK option and save the configuration.
Step 5: Now resave voucher and then check ledger it will show you entries with settlement ledger.
