Frequently Asked
Questions

Q: I need to send my monthly sales data to my head office. How can I compile and export the full sales report from BUSY?

To compile a full sales report from BUSY for monthly data to the head office follow the steps Step1 Go to transaction menu and click on sales then click to list then click on screen step2 select the date range and enable value of items and press ok Step3 then click on export and select the require file to export then press ok

Q: Why am I unable to see the warranty period field in my sales reports even after adding it as a custom column in BUSY?

There can be several reasons you unable to see the warranty period field in your sales reports even after adding it as a custom column in BUSY. 1. Ensure that you have selected correct field for warrenty period. 2. Ensure that you have reload the report after adding the custom column. 3. Also be sure that you have save the format after adding custom column.

Q: I am trying to open a new ledger but it is defaulting to January st, How can I change the date?

If you want to change the date while opening the ledger please follow these steps: Step 1: When you open the ledger it will ask you to specify the date range you can specify date and open the ledger Step 2: If you have already opened the ledger report and you want to change date there you can press F2 shortcut key to change the ledger date

Q: Why am I unable to view certain invoices I had entered last financial year in my current year's accounts?

Here's a simplified explanation with steps: If you can't see certain invoices entered last financial year in your current year's accounts, it's because each financial year is separate. Invoices from the previous year don't automatically appear in the current year. However, you can switch to the last financial year by pressing the F11 key and then check for the required sales invoices or vouchers.

Q: How do I get the cash ledger and UPI ledger to show the same details in my reports?

If you want to get the cash ledger and UPI ledger data in same report you can follow given below steps: Step 1: Go to display menu Step 2: Then click on account books Step 3: Then click on account ledger Step 4: Then click on account-wise then click on standard Step 5: Afterwards click on selected accounts Step 6: Select the cash and upi account and generate the report

Q: I have found an unexplained difference in my sales account balance. How can I determine what caused this?

To determine the cause of difference in sales account balance, you can check the following aspect: 1.Confirm that all sales entries have been accurately posted in BUSY. 2.Check the relevant report in short range and find the date of mismatch. 3.Double check that you have entered the correct date while viewing the report. 4.You can also check by compare inventory record to insure the accuracy.

Q: The preview in the software does not match my actual reports. Why could this be happening in BUSY?

If the preview in the software is not showing proper in the reports. Pls follow the below steps: Step 1: Make sure that the hardware configuration should be proper. Step 2: Make sure that the screen resolution of the system should be 1024x768 or 1366x768 with scaling 100 percent. Step 3: Check that in the reports the print as it grid configuration should be proper.

Q: Why am I unable to view the invoice details on my screen when the customer support agent says they are showing it to me online?

There can be several possible reasons that you unable to view the invoices. 1. Make sure that you have rights to view the invoices. 2. If you are open the voucher in modify mode Then check voucher no is it correct or not 3. IF you are checking the invoice in list then ensure that the date range is selected correctly.

Q: I want to generate a particular report in BUSY but the option is not showing. What should I do?

If a particular report option is not showing in BUSY, you can try the following steps: Step 1: Check if you have the latest version of BUSY installed. Step 2: Ensure that you have the necessary permissions to access and generate the report. Step 3: Verify if the report option is available in a different section or under a different name.

Q: What should I do if I cannot remember the voucher number for a purchase that I want to edit?

If you cannot remember the voucher number for a purchase that you want to edit in BUSY then follow below steps: Step 1: Go transaction menu and select the purchase invoice Step 2: After that select list option and then press on screen option Step 3: Then specify voucher series, date range and choose ok to view list and check the voucher you want to edit.

Find Solutions to Common Issues Related to accounting-reports - account books

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Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I need to send my monthly sales data to my head office. How can I compile and export the full sales report from BUSY?

To compile a full sales report from BUSY for monthly data to the head office follow the steps 
 Step1 Go to transaction menu and click on sales then click to list then click on screen
 step2 select the date range and enable value of items and press ok 
 Step3 then click on export and select the require file to export then press ok

Why am I unable to see the warranty period field in my sales reports even after adding it as a custom column in BUSY?

There can be several reasons you unable to see the warranty period field in your sales reports even after adding it as a custom column in BUSY.
 1. Ensure that you have selected correct field for warrenty period.
 2. Ensure that you have reload the report after adding the custom column.
 3. Also be sure that you have save the format after adding custom column.

I am trying to open a new ledger but it is defaulting to January st, How can I change the date?

If you want to change the date while opening the ledger please follow these steps:
Step 1: When you open the ledger it will ask you to specify the date range you can specify date and open the ledger
Step 2: If you have already opened the ledger report and you want to change date there you can press F2 shortcut key to change the ledger date

Why am I unable to view certain invoices I had entered last financial year in my current year's accounts?

Here's a simplified explanation with steps: 
 If you can't see certain invoices entered last financial year in your current year's accounts, it's because each financial year is separate. Invoices from the previous year don't automatically appear in the current year. However, you can switch to the last financial year by pressing the F11 key and then check for the required sales invoices or vouchers.

How do I get the cash ledger and UPI ledger to show the same details in my reports?

If you want to get the cash ledger and UPI ledger data in same report you can follow given below steps:
Step 1: Go to display menu
Step 2: Then click on account books
Step 3: Then click on account ledger
Step 4: Then click on account-wise then click on standard
Step 5: Afterwards click on selected accounts 
Step 6: Select the cash and upi account and generate the report

I have found an unexplained difference in my sales account balance. How can I determine what caused this?

To determine the cause of difference in sales account balance, you can check the following aspect:
 1.Confirm that all sales entries have been accurately posted in BUSY.
 2.Check the relevant report in short range and find the date of mismatch.
 3.Double check that you have entered the correct date while viewing the report.
 4.You can also check by compare inventory record to insure the accuracy.

The preview in the software does not match my actual reports. Why could this be happening in BUSY?

If the preview in the software is not showing proper in the reports.
 Pls follow the below steps:
 Step 1: Make sure that the hardware configuration should be proper.
 Step 2: Make sure that the screen resolution of the system should be 1024x768 or 1366x768 with scaling 100 percent.
 Step 3: Check that in the reports the print as it grid configuration should be proper.

Why am I unable to view the invoice details on my screen when the customer support agent says they are showing it to me online?

There can be several possible reasons that you unable to view the invoices. 
 1. Make sure that you have rights to view the invoices. 
 2. If you are open the voucher in modify mode Then check voucher no is it correct or not 
 3. IF you are checking the invoice in list then ensure that the date range is selected correctly.

I want to generate a particular report in BUSY but the option is not showing. What should I do?

If a particular report option is not showing in BUSY, you can try the following steps: 
 Step 1: Check if you have the latest version of BUSY installed. 
 Step 2: Ensure that you have the necessary permissions to access and generate the report. 
 Step 3: Verify if the report option is available in a different section or under a different name.

What should I do if I cannot remember the voucher number for a purchase that I want to edit?

If you cannot remember the voucher number for a purchase that you want to edit in BUSY then follow below steps:
Step 1: Go transaction menu and select the purchase invoice
Step 2: After that select list option and then press on screen option 
Step 3: Then specify voucher series, date range and choose ok to view list and check the voucher you want to edit.

Frequently AskedQuestions