Frequently Asked
Questions

Q: I want to analyze my sales by customer, product etc. What reporting options are available in BUSY?

In BUSY you can analyse your sales by customer and product to get the report you need to follow the steps Step1 Go to display menu Step2 Click on sales analysis Step3 you can choose only party or only item wise report , party item wise report Step4 you can also analyse these reports as per date range or monthly or quarterly basis

Q: What is the process to view the ledger report with previous year data in BUSY?

To view ledger report with previous year data in ledger report, follow the below steps: Step 1: Go to Display then click on account books Step 2: Choose the account ledger then select account-wise option Step 3: Select the standard format then click on one party Step 4: Select the party name, specify the date range from previous year to current year and then open the report.

Q: Can I check if any voucher of sale return has already been entered twice?

Yes, you can check if any voucher of sale return has already been entered twice in BUSY by follow these steps: Step 1: Go to display section then click on account book Step 2: Choose the account register standard then click on sales return register Step 3: Select all sales type, all party, specify date range then open the report and analysis the duplicate enry.

Q: I am facing issues with report generation in BUSY, how can I get help?

Please provide the additional details about the issues or error message which is showing while opening the report. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by regenerating report.

Q: How can I track the sales performance of individual sales representatives or groups?

To check a salesman's sale amount with their commision in BUSY, you need to follow these steps: Step 1: Go to Display menu then click on Commision Calculation. Step 2: Select Sale / Purchase and choose One Salesman. Step 3: Select the salesman name and enter the date range then open the report. This report will show you that salesman bills amount and their commision if configured.

Q: What is total bills amount for a date range, How do I check?

If you want to check total bill amount of a date range then you can see the Sales Register in BUSY of the date range. The report will show you the total number of bills and the total amount for each bill in that date range. You can also see the grand total of all the bills at the bottom of the report.

Q: Why is the opening balance of accounts different from the previous financial year to the current year?

The closing balance of accouns different from the previous financial year to the current year due to closing balance is not updated and carry forward properly. To resolve this issue you need to run Update Master Balances from the housekeeping menu in last year then change financial year again from the Administration menu. Note: Take backup of your data before running this process.

Q: I am unable to see my bills for certain months in BUSY. How can I resolve this?

unable to see my bills for certain months in BUSY 1. Check the date range: Make sure you are selecting the correct date range to view the bills. Adjust the date range accordingly. 2. make sure that invoices deleted or not 3. also check from house keeping menu that invoices showing under incomplete vouchers 4. maybe you cancelled those missing vouchers.

Q: How can I get all payment modes like card, UPI, cash together in one report?

For this you can configure multi column cash/bank book Report for configure please follow these steps: 1. Go in Administration then go in configuration 2. Then Go in columnar Report then go cash/bank book and mention account 3. Then go in Display then go in accounts book 4. Then go in cash/bank book then go in multiple column 5. Mention date range and open Report

Q: Why am I seeing incorrect or mismatching amounts in my balance sheet in BUSY

For Mismatch amount in Balance Sheet, Pls Follow the Below Steps : Step 1: After Data backup, Run Update Master from Housekeeping Step 2: Check in Short Range in Balance Sheet,You will get a particular mismatch date. Step 3: In that Particular Date, Check the entries from Day Book and correct it. Step 4: Further Can contact to on our Customer Support on 8282828282 via Support@busy.in

Find Solutions to Common Issues Related to accounting-reports - account books

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to analyze my sales by customer, product etc. What reporting options are available in BUSY?

In BUSY you can analyse your sales by customer and product to get the report you need to follow the steps 
Step1 Go to display menu 
Step2 Click on sales analysis 
Step3 you can choose only party or only item wise report , party item wise report 
Step4 you can also analyse these reports as per date range or monthly or quarterly basis

What is the process to view the ledger report with previous year data in BUSY?

To view ledger report with previous year data in ledger report, follow the below steps:
Step 1: Go to Display then click on account books
Step 2: Choose the account ledger then select account-wise option
Step 3: Select the standard format then click on one party
Step 4: Select the party name, specify the date range from previous year to current year and then open the report.

Can I check if any voucher of sale return has already been entered twice?

Yes, you can check if any voucher of sale return has already been entered twice in BUSY by follow these steps:
Step 1: Go to display section then click on account book
Step 2: Choose the account register standard then click on sales return register 
Step 3: Select all sales type, all party, specify date range then open the report and analysis the duplicate enry.

I am facing issues with report generation in BUSY, how can I get help?

Please provide the additional details about the issues or error message which is showing while opening the report. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

How can I track the sales performance of individual sales representatives or groups?

To check a salesman's sale amount with their commision in BUSY, you need to follow these steps:
Step 1: Go to Display menu then click on Commision Calculation.
Step 2: Select Sale / Purchase and choose One Salesman.
Step 3: Select the salesman name and enter the date range then open the report.
This report will show you that salesman bills amount and their commision if configured.

What is total bills amount for a date range, How do I check?

If you want to check total bill amount of a date range then you can see the Sales Register in BUSY of the date range. The report will show you the total number of bills and the total amount for each bill in that date range. You can also see the grand total of all the bills at the bottom of the report.

Why is the opening balance of accounts different from the previous financial year to the current year?

The closing balance of accouns different from the previous financial year to the current year due to closing balance is not updated and carry forward properly. 
To resolve this issue you need to run Update Master Balances from the housekeeping menu in last year then change financial year again from the Administration menu.
Note: Take backup of your data before running this process.

I am unable to see my bills for certain months in BUSY. How can I resolve this?

unable to see my bills for certain months in BUSY
 1. Check the date range: Make sure you are selecting the correct date range to view the bills. Adjust the date range accordingly.
 2. make sure that invoices deleted or not 
 3. also check from house keeping menu that invoices showing under incomplete vouchers
 4. maybe you cancelled those missing vouchers.

How can I get all payment modes like card, UPI, cash together in one report?

For this you can configure multi column cash/bank book Report for configure please follow these steps:
1. Go in Administration then go in configuration 
2. Then Go in columnar Report then go cash/bank book and mention account
3. Then go in Display then go in accounts book 
4. Then go in cash/bank book then go in multiple column
5. Mention date range and open Report

Why am I seeing incorrect or mismatching amounts in my balance sheet in BUSY

For Mismatch amount in Balance Sheet, Pls Follow the Below Steps :
Step 1: After Data backup, Run Update Master from Housekeeping
Step 2: Check in Short Range in Balance Sheet,You will get a particular mismatch date.
Step 3: In that Particular Date, Check the entries from Day Book and correct it.
Step 4: Further Can contact to on our Customer Support on 8282828282 via Support@busy.in

Frequently AskedQuestions