Frequently Asked
Questions

Q: The totals and calculations are incorrect on the invoices I generate in BUSY. What is causing this and how can I resolve it?

If a mismatch shows in totals and calculations on the invoices generated in BUSY, follow these steps. Step 1. Double-check the calculations and ensure that the invoice amount is entered accurately. Step 2. Verify that all the relevant taxes, discounts, and additional charges are included in the invoice amount.

Q: After making a payment in BUSY, how do I obtain the payment reference number and check the payment receipt?

You can check the payment voucher in the list or payment register from the below steps. Step 1: Click on Display Step 2: Then Account Books Step 3: Then Account Register Step 4: Then payment register The payment reference number shows as the payment voucher in the BUSY.

Q: I updated to the latest version of the accounting software, and now some of my old data is not appearing correctly in reports. How can I fix issues caused by the version update?

If some of your data is not appearing in the reports after upgrading the BUSY. It means that the upgradation has not beed done properly.After data backup, Run the data in the old release then apply data patch from houskeeping then upgrade it again in the latest version.

Q: When opening reports in BUSY, I see an option for "Standard" and "New". What is the difference between these two options and when should I select "New"?

Difference between New and Standard format are followings 1. Standard are default format of BUSY while New is created by the user. 2. Standard format have default columns while New format have all columns which customer want to see since it is created by the user.

Q: I am getting incorrect balances showing up in reports after updating to the latest release. What could be the reason and how can I fix this?

If you are getting incorrect balances showing up in reports then please follow the given steps Step 1: Go to housekeeping menu then update master balance. Step 2: Check in short range and find out the voucher which is wrong then correct and resave the voucher.

Q: I entered a sample GSTIN number but it is not showing up in the purchase reports. What might be the reason for this?

If the purchase register from the accounts books not showing the GST number even entered in the party master, then might the option is disable of Show Party TIN / GSTIN. Further if you added any custom column then you need to check the report from standard format.

Q: I am unable to copy and paste rows in the report. How can I duplicate rows in BUSY?

In BUSY, you can copy a row in a report, but there is no option to paste details directly into reports. This is because reports in BUSY act as comprehensive summaries of entries made through vouchers. Additionally, BUSY doesn't offer a feature to duplicate rows within a report.

Q: I think my accounts are not balancing properly. What should I do?

If you think your accounts are not balancing properly in BUSY, you should check for any incorrect entries or balances. Make sure to reconcile your accounts and verify that all transactions are properly categorized. If the issue persists, you may need to contact customer support for further assistance.

Q: Why dont contact numbers automatically update in BUSY sales analysis reports

If you have added custom column of mobile no. in the sales analysis report but it is not showing in that column then recheck the custom column configuration is it correct ot not. Also make sure that in the party master contact no. updated in the correct field.

Q: What are the different reports and analytics available for compliance management?

BUSY provides a range of accounting, inventory, and GST reports, all accessible in the Display section. You can review final results, trial balances, stock status, GST reports, ledger books, and many more comprehensive financial and inventory related reports available which s available for compliance of management in BUSY.

Find Solutions to Common Issues Related to accounting-reports - account books

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The totals and calculations are incorrect on the invoices I generate in BUSY. What is causing this and how can I resolve it?

If a mismatch shows in totals and calculations on the invoices generated in BUSY, follow these steps.
 Step 1. Double-check the calculations and ensure that the invoice amount is entered accurately.
 Step 2. Verify that all the relevant taxes, discounts, and additional charges are included in the invoice amount.

After making a payment in BUSY, how do I obtain the payment reference number and check the payment receipt?

You can check the payment voucher in the list or payment register from the below steps.
 Step 1: Click on Display
 Step 2: Then Account Books
 Step 3: Then Account Register 
 Step 4: Then payment register
 The payment reference number shows as the payment voucher in the BUSY.

I updated to the latest version of the accounting software, and now some of my old data is not appearing correctly in reports. How can I fix issues caused by the version update?

If some of your data is not appearing in the reports after upgrading the BUSY. It means that the upgradation has not beed done properly.After data backup, Run the data in the old release then apply data patch from houskeeping then upgrade it again in the latest version.

When opening reports in BUSY, I see an option for "Standard" and "New". What is the difference between these two options and when should I select "New"?

Difference between New and Standard format are followings
 1. Standard are default format of BUSY while New is created by the user.
 2. Standard format have default columns while New format have all columns which 
 customer want to see since it is created by the user.

I am getting incorrect balances showing up in reports after updating to the latest release. What could be the reason and how can I fix this?

If you are getting incorrect balances showing up in reports then please follow the 
 given steps
 Step 1: Go to housekeeping menu then update master balance.
 Step 2: Check in short range and find out the voucher which is wrong
 then correct and resave the voucher.

I entered a sample GSTIN number but it is not showing up in the purchase reports. What might be the reason for this?

If the purchase register from the accounts books not showing the GST number even entered in the party master, then might the option is disable of Show Party TIN / GSTIN. Further if you added any custom column then you need to check the report from standard format.

I am unable to copy and paste rows in the report. How can I duplicate rows in BUSY?

In BUSY, you can copy a row in a report, but there is no option to paste details directly into reports. This is because reports in BUSY act as comprehensive summaries of entries made through vouchers. Additionally, BUSY doesn't offer a feature to duplicate rows within a report.

I think my accounts are not balancing properly. What should I do?

If you think your accounts are not balancing properly in BUSY, you should check for any incorrect entries or balances. Make sure to reconcile your accounts and verify that all transactions are properly categorized. If the issue persists, you may need to contact customer support for further assistance.

Why dont contact numbers automatically update in BUSY sales analysis reports

If you have added custom column of mobile no. in the sales analysis report but it is not showing in that column then recheck the custom column configuration is it correct ot not. Also make sure that in the party master contact no. updated in the correct field.

What are the different reports and analytics available for compliance management?

BUSY provides a range of accounting, inventory, and GST reports, all accessible in the Display section. You can review final results, trial balances, stock status, GST reports, ledger books, and many more comprehensive financial and inventory related reports available which s available for compliance of management in BUSY.

Frequently AskedQuestions