Frequently Asked
Questions

Q: My invoices are showing incorrect item names or details after I made some changes in item masters. What should I do to rectify this?

If the item details are showing incorrect in voucher, you can modify the invoice by follow these steps: Step 1: Go to transaction section then choose the required voucher type Step 2: select the modify option then access the invoice in modify mode Step 3: Update the correct voucher details of item and save the invoice.

Q: I am trying to add a party from Telangana, but the state is not showing up in the collection. What should I do?

If any state is not display in state drop down then you can create state master by follow these steps: Step 1: Go to administration section then click on master menu. Step 2: Choose misc master then click on state tab and select add. Step 3: Mention state name with state code and save the master.

Q: Im having trouble getting the loadingunloading expense group to show up correctly in BUSY Can you help me fix this

Yes, we can help you to fix if your expense groups not showing properly in BUSY. You can run the Regenerate Master Help Files option from the Housekeeping menu. This will refresh the master data and help files of BUSY. Make sure to take latest backup of your data before run this process.

Q: The software is showing incorrect donor information like wrong donor numbers. What should I do to correct the donor details?

To correct the donor number then you need to open the donor account in modify mode and correct it. Pls follow the below steps : Step 1: Click on Administration Step 2: Then Masters Step 3: Then Modify Step 4: Select the required donor account and update the correct number then save it.

Q: I am not able to see the labour charge bill sundry in the purchase voucher. What should I do?

If labour charges bill sundry is not showing in the purchase voucher, then follow the below steps: Step 1: Press F3 on the bill sundry row. Step 2: After opening it specify the name as labour charges, then bill sundry type as additive, bill sundry nature as others and configure the other details then save.

Q: How can I remove the critical level field for a service item in BUSY since there is no inventory?

For the disabled critical level filed in item master, see the following step: Step 1: Go to Administration. Click on the item. Step 2 Click on the item, then click on the Modify option. Step 3 after Select the item's name. Disable the option. Set a critical level. Step 4 Click on save for item name Saving

Q: Why is the party name not appearing correctly in the sale voucher entry and how do I fix it?

The party name may not be appearing correctly in the sale voucher entry due to incorrect configuration or setting. To fix this, you can check the party master settings and ensure that the correct name is entered. You can also try re-indexing the data from house keeping and only after taking data backup.

Q: When I try to add a new item, it doesn't save properly. How can I add items without errors?

To add a new item master in BUSY, follow these steps: Step 1: Go to administration then click on master menu Step 2: Choose the item master then select add tab Step 3: Create the item master with required item details like item name, group, unit, HSN code, tax category etc. After update, save the master.

Q: I am not able to find the party I recently created. What steps should I take to locate it?

If you are not able to find the party that you recently created, you need to follow the below steps: Step 1: Go to Administration, then select Masters, then select Account, then select Modify. Step 2: Then search for the party name that you created; in this window, you will find your recently created party.

Q: Q: What is the alias code and how is it used in creating a material center or warehouse?

In BUSY Accounting software, the alias code is a unique identifier assigned to an item or material center. It is used to differentiate between similar items or material centers and is helpful in inventory management. It is created while adding a new item or material center and can be changed later if required.

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My invoices are showing incorrect item names or details after I made some changes in item masters. What should I do to rectify this?

If the item details are showing incorrect in voucher, you can modify the invoice by follow these steps:
Step 1: Go to transaction section then choose the required voucher type
Step 2: select the modify option then access the invoice in modify mode
Step 3: Update the correct voucher details of item and save the invoice.

I am trying to add a party from Telangana, but the state is not showing up in the collection. What should I do?

If any state is not display in state drop down then you can create state master by follow these steps:
Step 1: Go to administration section then click on master menu.
Step 2: Choose misc master then click on state tab and select add.
Step 3: Mention state name with state code and save the master.

Im having trouble getting the loadingunloading expense group to show up correctly in BUSY Can you help me fix this

Yes, we can help you to fix if your expense groups not showing properly in BUSY. You can run the Regenerate Master Help Files option from the Housekeeping menu. This will refresh the master data and help files of BUSY. Make sure to take latest backup of your data before run this process.

The software is showing incorrect donor information like wrong donor numbers. What should I do to correct the donor details?

To correct the donor number then you need to open the donor account in modify mode and correct it.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Masters
 Step 3: Then Modify
 Step 4: Select the required donor account and update the correct number then save it.

I am not able to see the labour charge bill sundry in the purchase voucher. What should I do?

If labour charges bill sundry is not showing in the purchase voucher, then follow the below steps:
Step 1: Press F3 on the bill sundry row.
Step 2: After opening it specify the name as labour charges, then bill sundry type as additive, bill sundry nature as others and configure the other details then save.

How can I remove the critical level field for a service item in BUSY since there is no inventory?

For the disabled critical level filed in item master, see the following step:
Step 1: Go to Administration. Click on the item.
Step 2 Click on the item, then click on the Modify option.
Step 3 after Select the item's name. Disable the option. Set a critical level.
Step 4 Click on save for item name Saving

Why is the party name not appearing correctly in the sale voucher entry and how do I fix it?

The party name may not be appearing correctly in the sale voucher entry due to incorrect configuration or setting. To fix this, you can check the party master settings and ensure that the correct name is entered. You can also try re-indexing the data from house keeping and only after taking data backup.

When I try to add a new item, it doesn't save properly. How can I add items without errors?

To add a new item master in BUSY, follow these steps:
Step 1: Go to administration then click on master menu
Step 2: Choose the item master then select add tab
Step 3: Create the item master with required item details like item name, group, unit, HSN code, tax category etc. After update, save the master.

I am not able to find the party I recently created. What steps should I take to locate it?

If you are not able to find the party that you recently created, you need to follow the below steps:
Step 1: Go to Administration, then select Masters, then select Account, then select Modify.
Step 2: Then search for the party name that you created; in this window, you will find your recently created party.

Q: What is the alias code and how is it used in creating a material center or warehouse?

In BUSY Accounting software, the alias code is a unique identifier assigned to an item or material center. It is used to differentiate between similar items or material centers and is helpful in inventory management. It is created while adding a new item or material center and can be changed later if required.

Frequently AskedQuestions