Frequently Asked
Questions

Q: My HSN number is showing as invalid in BUSY. What should I do?

There are the steps for update invalid HSN code in BUSY: Step 1: Go to Administration Menu Step 2: Click on Bulk Updation Option Step 3: Then click on Check/update item HSN/Tax Category Step 4: Then, select the Item master range as ALL, GROUP-wise or Selected Step 5:You can apply filters to HSN, name, and tax category by clicking on the filter option, and then proceed to update the HSN code. Note : If a single item's HSN code appears as invalid in BUSY, it's advisable to verify it on the GST portal.

Q: How can I resolve access denied errors when saving data path in BUSY?

When access denied issue is showing while adding the data path in set data directory option in BUSY. Pls follow the below steps: Step 1: Make sure that the data folder should have full access rights to everyone. Step 2: Check the data location and then set the data path. Step 3: Check that to set data path from internal drive as in extenal drive sometimes creates issue if its corrupted then need to format the external drive. If still issue presists, then contact on customer support 24X7 on 8282828282 or email at support@busy.in

Q: How can I check the account of an Salesman in the software?

If you want to set up Saleman in BUSY, you can follow these steps: Step 1: go to the Administration tab and click on Configuration. Step 2: Under Configurations, select Features / Options and then click on the Accounts tab. Here, you will find the Salesman / Broker-wise Reporting option. Just click on the checkbox to turn it on and configure it as per the requirements. Step 3: Now go to Administration tab and click on Masters. Select Salesman and click on Add to create to create salesman master. Now, you can mention saleman name while generating invoices.

Q: I am trying to add a new party under the composition scheme but I am unable to save the party master. What could be the issue?

To add a new party under the composition scheme but you are unable to save the party master, you need to check the below reasons: Step 1: First, make sure you add a new party master by pressing F3 in the party option in the voucher window, or you can add it from Administration, then select Masters, then select Account, then select Add. In that window, you should select the dealer type as composition. Step 2: Also, make sure you have selected the parent group name; without this, you can add a new party.

Q: Is it possible to track the stock status of an item from a specific date until now? If yes, how can I do it?

Here are the steps to check the stock status of an item in BUSY from a specific date until now: Step 1: Log into BUSY and Open the Company . Step 2: Look for the Display Menu option. Step 3: In the Display Menu,Stock Status report. Step 4: Once you're in the Stock Status report, you'll see options to choose a specific date range. Step 5: Select the date range starting from the date you want to check until the present day. Step 6: After selecting the date range, the report will show you the stock status of the item

Q: A new category needs to be created for an item that has both third and fourth numbers. How can I create this category?

To create Account Category can follow these steps: Step 1: Open BUSY Accounting Software and select the company you want to work with. Then, go to the Administration tab on the top menu bar and click on Configurations. Step 2: Select Features / Options and click on Accounts. Step 3: Here you will find a feaure with named "Maintain Account Category", jusk click on check box to turn it on and can mention caption as needed. Step 4: Now, when you create an expense master, you can create Account Category and tag into that master and categorize your expense accordingly.

Q: What might be causing issues in saving changes to a contact record in BUSY, and how can I fix it?

Issues with saving changes to a contact record in BUSY can be caused by various factors, including data integrity problems, software glitches, or user errors. Here are some common causes and steps to fix them: Step 1: Administration Step 2: Account Step 3: Modify We can also add the Contacts in Bulk for Accounts. Click On Below Options. Step 1: Administration Step 2: Multiple Account Creation/Modifcation option. Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name. Step 3: Click on Load Master then add it opening balances.

Q: I am unable to save the changes I made in master configuration. What could be the reason in BUSY?

IF you are made changes in master configuration and this is not reflecting ,Is it possible that the changes you made have not been updated,so you need to follow these steps: Step 1:Go to the Administration menu, Step 2:Click Master Configuration,Please check whether the changes you made have been saved or not. Step 3:Then you have to take backup first of your company, Step 4:You need to Go to House Keeping Menu,here you need to click on Regenerate Master Help file,then click all masters. Step 5:After complete this process,then go and check,your changes will be reflecting.

Q: I need to remove unregistered parties from my list. How can I do this in the software?

for remove Unregisterd parties you need to create two diff account group under sundry debtors one is Register Party another is Unregister Party after create group tag the party with relevent group , now See the step for fllter Dropdown list Step 1: Go to Administration Click on Configuration then Click on voucher Serise Configuration Step 2: Select Voucher Serise Configuration then click on Voucher Configuration Step 3: Enable option Fliter Value for Party dropdown Step 4: Type on Fliter Value Regsiter Party Step 5: Save the Configuration

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My HSN number is showing as invalid in BUSY. What should I do?

There are the steps for update invalid HSN code in BUSY:
 Step 1: Go to Administration Menu
 Step 2: Click on Bulk Updation Option 
 Step 3: Then click on Check/update item HSN/Tax Category
 Step 4: Then, select the Item master range as ALL, GROUP-wise or Selected
 Step 5:You can apply filters to HSN, name, and tax category by clicking on the filter option, and then proceed to update the HSN code. 
 Note : If a single item's HSN code appears as invalid in BUSY, it's advisable to verify it on the GST portal.

How can I resolve access denied errors when saving data path in BUSY?

When access denied issue is showing while adding the data path in set data directory option in BUSY.
 Pls follow the below steps:
 Step 1: Make sure that the data folder should have full access rights to everyone.
 Step 2: Check the data location and then set the data path.
 Step 3: Check that to set data path from internal drive as in extenal drive sometimes creates issue if its corrupted then need to format the external drive.
 If still issue presists, then contact on customer support 24X7 on 8282828282 or email at support@busy.in

How can I check the account of an Salesman in the software?

If you want to set up Saleman in BUSY, you can follow these steps:
Step 1:   go to the Administration tab and click on Configuration.
Step 2: Under Configurations, select Features / Options and then click on the Accounts tab. Here, you will find the Salesman / Broker-wise Reporting option. Just click on the checkbox to turn it on and configure it as per the requirements.
Step 3: Now go to Administration tab and click on Masters. Select Salesman and click on Add to create to create salesman master.
Now, you can mention saleman name while generating invoices.

I am trying to add a new party under the composition scheme but I am unable to save the party master. What could be the issue?

To add a new party under the composition scheme but you are unable to save the party master, you need to check the below reasons: 
 Step 1: First, make sure you add a new party master by pressing F3 in the party option in the voucher window, or you can add it from Administration, then select Masters, then select Account, then select Add. In that window, you should select the dealer type as composition. 
 Step 2: Also, make sure you have selected the parent group name; without this, you can add a new party.

The GST fields are not coming correctly on BUSY invoices. It shows CDST and STST instead of CGST and SGST. How do I fix this?

The GST fields are not coming correctly on BUSY invoices. It shows CDST and STST instead of CGST and SGST. How do I fix this?
For this you have to modify name of bill sundry and account name for modify follow these steps:
1. Go in Administration then go in master 
2. Then Go in account and click on modify and select CDST and STST and change name and make it CGST and SGST 
3. Then go in bill sundry and click on modify and select CDST and STST and change name and make it CGST and SGST

Is it possible to track the stock status of an item from a specific date until now? If yes, how can I do it?

Here are the steps to check the stock status of an item in BUSY  from a specific date until now:
Step 1: Log into BUSY and Open the Company . 
Step 2: Look for the Display Menu option.
Step 3: In the Display Menu,Stock Status report.
Step 4: Once you're in the Stock Status report, you'll see options to choose a specific date range.
Step 5: Select the date range starting from the date you want to check until the present day.
Step 6: After selecting the date range, the report will show you the stock status of the item

A new category needs to be created for an item that has both third and fourth numbers. How can I create this category?

To create Account Category can follow these steps:
Step 1: Open BUSY Accounting Software and select the company you want to work with. Then, go to the Administration tab on the top menu bar and click on Configurations.
Step 2: Select Features / Options and click on Accounts.
Step 3: Here you will find a feaure with named "Maintain Account Category", jusk click on check box to turn it on and can mention caption as needed.
Step 4: Now, when you create an expense master, you can create Account Category and tag into that master and categorize your expense accordingly.

What might be causing issues in saving changes to a contact record in BUSY, and how can I fix it?

Issues with saving changes to a contact record in BUSY can be caused by various factors, including data integrity problems, software glitches, or user errors. Here are some common causes and steps to fix them:
 Step 1: Administration
 Step 2: Account
 Step 3: Modify
 We can also add the Contacts in Bulk for Accounts. Click On Below Options.
 Step 1: Administration 
 Step 2: Multiple Account Creation/Modifcation option.
 Step 2: Select the Either New Master / Modify Masters then field of Opening Balance, Account Name.
 Step 3: Click on Load Master then add it opening balances.

I am unable to save the changes I made in master configuration. What could be the reason in BUSY?

IF you are made changes in master configuration and this is not reflecting ,Is it possible that the changes you made have not been updated,so you need to follow these steps:
 Step 1:Go to the Administration menu,
 Step 2:Click Master Configuration,Please check whether the changes you made have been saved or not.
 Step 3:Then you have to take backup first of your company,
 Step 4:You need to Go to House Keeping Menu,here you need to click on Regenerate Master Help file,then click all masters.
 Step 5:After complete this process,then go and check,your changes will be reflecting.

I need to remove unregistered parties from my list. How can I do this in the software?

for remove Unregisterd parties you need to create two diff account group under 
 sundry debtors one is Register Party another is Unregister Party after create group 
 tag the party with relevent group , now See the step for fllter Dropdown list 
 Step 1: Go to Administration Click on Configuration then Click on voucher Serise Configuration 
 Step 2: Select Voucher Serise Configuration then click on Voucher Configuration 
 Step 3: Enable option Fliter Value for Party dropdown 
 Step 4: Type on Fliter Value Regsiter Party 
 Step 5: Save the Configuration

Frequently AskedQuestions