Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
How do I address validation errors when trying to generate or print invoices in BUSY?
To address validation errors when generating or printing invoices in BUSY, you need to ensure that all the billing details are filled in correctly. Make sure to enter the correct party address in the Company section of the Administration settings. Double-check that the address is entered accurately and matches the required format. If you continue to experience validation errors, it is recommended to reach out to BUSY's customer support for further assistance.
I made a mistake in providing GSTIN of a customer/vendor. How can I correct it?
To correct the GSTIN of vendor or customer in BUSY, you need to follow these steps:
Step 1: Go to Administration menu and click on Masters.
Step 2: Select Account and click on Modify.
Step 3: Choose the vendor or customer name from the dropdown list.
Step 4: You can update the GST number in the GSTIN field and save changes.
Note: Take latest backup of your data before making any changes.
I am facing issue with units of some items. How can I fix this?
If you want to modify the item unit you can modify the it from the item master. Please follow the steps given below
1: Go to Administration Menu
2: Click on Master
3: Then click on the item and then press enter on modify option
4: Then click on Change Unit tab and then you can modify your item unit.
Note: If you are using Alt Unit and the item is used you cannot change the unit.
Can I check if the GST percentage is mentioned or not in my items?
Yes, you can check whether the GST percentage is mentioned or not in items by using these steps:
Step 1: Go to administration menu then select masters.
Step 2: Select item then click on list and choose screen option.
Step 3: Choose standard format then can select either all items or group of items.
Step 4: Set Y on show tax category also then open the report and can see item list with their tax categories.
How can I check if the opening balances of accounts have been properly removed?
To check if the opening balances of accounts have been properly removed in BUSY, you can generate the list of accounts by using these steps:
Step 1: Open your company then go to Administration menu.
Step 2: Select Masters and click on Account then select List.
Step 3: Choose Standard Format and can select either All Accounts or Group of Accounts.
Step 4: Open the list and can see account name along with their opening balance.
Some of my product aliases seem to be corrupted. How can I fix this?
If you suspect that some of your product aliases are corrupted, you can take the following steps to address and fix this issue:
1. Check for junk characters in Masters from the Housekeeping tab. If any junk characters are found in a master, remove those characters and save the master.
2. Run Reindex Databases from the Housekeeping tab.
3. If the issue still persists, contact customer support.
Note: Take the latest backup before initiating any process.
How can I tag account master in bill sundry to adjust against sales?
To tag account master in Bill sundry to adjust against sales, you can follow the below steps:
Step 1: Go to administration account then click on master option then select bill sundry.
Step 2: Choose modify option and select the required master in modify mode.
Step 3: In accounting in sales, disable the adjust in sales amount and specify the account master.
Step 4: After tag the account for sales, you can save the bill sundry.
Where can I find certain options like X, Y, or Z in BUSY?
You can get all the features in the features and option menu. There can search through F3 shortcut key for the features.Also can get help from the BUSY document, training and videos from help menu.
Pls follow the below steps :
Step 1: Click on administration
Step 2: Then configuration
Step 3: Then features and options
Step 4: Click on tab as per you requirement then search with F3 shortcut key.
How to change billing address to reflect same in all invoices in BUSY?
To change billing address to reflect same in all invoices in BUSY then you need to follow below steps:
Step 1: Go to Administration menu and then submenu master and then select account option
Step 2: Then select modify option and then select the account master in which you want to update addess
Step 3: After that update address and Select Save option to save changes it will automatically reflect in all future invoices.
How to modify client registration details like GSTIN, state code, etc. if changed?
To modify the client or parties registered details in BUSY then follow the given steps :
Step 1: Go to Administration Menu
Step 2: Click on masters
Step 3: Then click on modify option and open the party master
Step 4: Then go to GSTIN field and update Gst no. and other details as per your requirement
Step 5: then click on save button for save the changes