Frequently Asked
Questions

Q: How to validate the GSTIN in the account master and update the details from GSTIN?

To validate the GSTIN of the account master follow below steps: Step 1: Go to administration menu then select masters option. Step 2: Then select the account option and then click on add option. Step 3: Now in the add account master window press F4 key to validate the GSTIN and then click on update back and quit option to update all details in the master from GST Portal.

Q: How can i update for not maintain stock balance as Yes/No for a particular item?

To update for not maintain stock balance as Yes and No for a particular item, you need to follow these steps : Step 1: Go to administration click on masters Step 2: Select item click on modify mode and select relevant item for which you dont want to maintain stock Step 3: Now set as Y for Don't maintain stock balance in item master and click on save button.

Q: The discount master is showing in rupees, how can I change it to a percentage?

To change the discount from rupees to percentage in BUSY please follow below steps: Step 1: Go to administration menu and then select masters Step 2: And then select Bill Sundry and click on the modify option Step 3: And then select discount bill sundry and click on the okay button Step 4: Here you can change the bill sundry configuration as calculated on percentage.and save the same.

Q: I created some adjustments for an account last year, but after changing the account group this year, those adjustments seem to have disappeared. How can I get the adjustments back?

If you change an account group of a party in current year not in the last year then the changes made in last year will no update in the current year. To fix this you need to change the account group in last year too and then change the financial year with new and changed masters. Note: Take backup of your date before making any changes.

Q: I am unable to validate parties added in BUSY. Can you please guide me on how I can resolve this issue?

if you are unable to validate GSTIN No GSTIN no following the step to resolve issue Step 1: Check the GSTIN No is Correct and Valid Step 2: Check internet Connection is Stable Step 3: Disiable the antivirus or mircrosoft difender security Step 4: Check firewell and disiable the firewell Step 5: check firewell port if showing block unblock it.

Q: I am not able to add or edit masters like customers, vendors etc. in BUSY. Can you help?

If you are not able to add or edit masters like customers, vendors, etc. in BUSY, you need to follow the below steps: Step 1: Go to Administration, then select Masters, then select Account, then select Add or Modify, then select the customers. Step 2: Add or edit the vendors you want to add or edit, and then you can change or add the customers or vendors.

Q: What is the process to update and save the changes once I have added the GST number?

To update and save changes after adding the GST number in BUSY follow the below steps: Note: Please take latest backup of data Step1: Go to Administration menu Step2: Then click on Masters option Step3: Then click on Account option and then click on modify button Step4: Then select particular party and open the master Step5: Then you are make changes and click on save button to update it

Q: How do I ensure the right customer name is entered in BUSY for generating correct bills?

To ensure that the right customer name is entered in BUSY for generating correct bills, then open that customer master and If the customer is registered, you can validate their GST number and check the name registered on the portal. If there is any mismatch, you can correct it. If the customer is unregistered, you can confirm their name with them or their official documents.

Q: How can I change the GST details like GSTIN, state, etc for a party in BUSY?

To change the GST details like GSTIN, state etc. for a party in BUSY, follow these steps: Step 1: Go to administration then click on Master menu. Step 2: Select the accounts option then click on modify tab. Step 3: Next, choose the required account master and open the ledger in modify mode. Step 4: Finally, update the GSTIN, state, and other relevant details, then save the account master.

Q: Can I put only the items that I want to reduce in the wastage material center?

Yes, you can put only the items that you want to reduce in the wastage material center in BUSY , please follow below steps: Step 1: Go to administration menu and then masters tab Step 2: And then select material centre and click on the add option . Step 3: Here you need to create Wastage material Centre and use the same material centre to enter details.

Find Solutions to Common Issues Related to configurations - master configuration

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Dealer Complaint/Issues

How to validate the GSTIN in the account master and update the details from GSTIN?

To validate the GSTIN of the account master follow below steps:
Step 1: Go to administration menu then select masters option.
Step 2: Then select the account option and then click on add option.
Step 3: Now in the add account master window press F4 key to validate the GSTIN and then click on update back and quit option to update all details in the master from GST Portal.

How can i update for not maintain stock balance as Yes/No for a particular item?

To update for not maintain stock balance as Yes and No for a particular item, you need to follow these steps :
Step 1: Go to administration click on masters
Step 2: Select item click on modify mode and select relevant item for which you dont want to maintain stock
Step 3: Now set as Y for Don't maintain stock balance in item master and click on save button.

The discount master is showing in rupees, how can I change it to a percentage?

To change the discount from rupees to percentage in BUSY please follow below steps:
Step 1: Go to administration menu and then select masters 
Step 2: And then select Bill Sundry and click on the modify option 
Step 3: And then select discount bill sundry and click on the okay button
Step 4: Here you can change the bill sundry configuration as calculated on percentage.and save the same.

I created some adjustments for an account last year, but after changing the account group this year, those adjustments seem to have disappeared. How can I get the adjustments back?

If you change an account group of a party in current year not in the last year then the changes made in last year will no update in the current year. To fix this you need to change the account group in last year too and then change the financial year with new and changed masters.
Note: Take backup of your date before making any changes.

I am unable to validate parties added in BUSY. Can you please guide me on how I can resolve this issue?

if you are unable to validate GSTIN No GSTIN no following the step to resolve issue 
 Step 1: Check the GSTIN No is Correct and Valid 
 Step 2: Check internet Connection is Stable 
 Step 3: Disiable the antivirus or mircrosoft difender security 
 Step 4: Check firewell and disiable the firewell 
 Step 5: check firewell port if showing block unblock it.

I am not able to add or edit masters like customers, vendors etc. in BUSY. Can you help?

If you are not able to add or edit masters like customers, vendors, etc. in BUSY, you need to follow the below steps:
Step 1: Go to Administration, then select Masters, then select Account, then select Add or Modify, then select the customers.
Step 2: Add or edit the vendors you want to add or edit, and then you can change or add the customers or vendors.

What is the process to update and save the changes once I have added the GST number?

To update and save changes after adding the GST number in BUSY follow the below steps:
Note: Please take latest backup of data
Step1: Go to Administration menu
Step2: Then click on Masters option 
Step3: Then click on Account option and then click on modify button 
Step4: Then select particular party and open the master
Step5: Then you are make changes and click on save button to update it

How do I ensure the right customer name is entered in BUSY for generating correct bills?

To ensure that the right customer name is entered in BUSY for generating correct bills, then open that customer master and If the customer is registered, you can validate their GST number and check the name registered on the portal. If there is any mismatch, you can correct it. 
If the customer is unregistered, you can confirm their name with them or their official documents.

How can I change the GST details like GSTIN, state, etc for a party in BUSY?

To change the GST details like GSTIN, state etc. for a party in BUSY, follow these steps:
Step 1: Go to administration then click on Master menu.
Step 2: Select the accounts option then click on modify tab.
Step 3: Next, choose the required account master and open the ledger in modify mode.
Step 4: Finally, update the GSTIN, state, and other relevant details, then save the account master.

Can I put only the items that I want to reduce in the wastage material center?

Yes, you can put only the items that you want to reduce in the wastage material center in BUSY , please follow below steps:
Step 1: Go to administration menu and then masters tab
Step 2: And then select material centre and click on the add option . 
Step 3: Here you need to create Wastage material Centre and use the same material centre to enter details.

Frequently AskedQuestions