Frequently Asked
Questions

Q: Why is the stock quantity showing less after deleting a sale in BUSY Accounting Software?

If you are deleting the sales invoice from BUSY it will effect on the stock, please check the below steps : Step 1: If you deleting a sales invoice the inventory and stock will be affected. They get Mismatch Step 2: The sales amounts and quantity will be getr changed and affects on the valuation. Step 3: In the stock Status report , inventory records will mismatch.

Q: How can I ensure that items with similar names is not exist in BUSY data?

In BUSY, you can not create any master with same name. Further, you can check the item list and verify the items manually by follow these steps: Step 1: Go to administration section then click on master menu Step 2: select item master then click on list. Step 3: Select screen, then standard format then select all master. Step 4: Now, click on ok tab and view the list.

Q: Will changing the name of an item affect previous entries where it was used?

Yes, changing the name of an item will affect previous entries where it was used in BUSY and it would change the name of the item in previous entries too. It is recommended to cross-reference with source documents like invoices, receipts, or purchase orders to confirm accuracy. Note: It is recommended to take latest backup of the data before changing the name of item in BUSY.

Q: I created some adjustments for an account last year, but after changing the account group this year, those adjustments seem to have disappeared. How can I get the adjustments back?

If you change an account group of a party in current year not in the last year then the changes made in last year will no update in the current year. To fix this you need to change the account group in last year too and then change the financial year with new and changed masters. Note: Take backup of your date before making any changes.

Q: I am unable to validate parties added in BUSY. Can you please guide me on how I can resolve this issue?

if you are unable to validate GSTIN No GSTIN no following the step to resolve issue Step 1: Check the GSTIN No is Correct and Valid Step 2: Check internet Connection is Stable Step 3: Disiable the antivirus or mircrosoft difender security Step 4: Check firewell and disiable the firewell Step 5: check firewell port if showing block unblock it.

Q: I am not able to add or edit masters like customers, vendors etc. in BUSY. Can you help?

If you are not able to add or edit masters like customers, vendors, etc. in BUSY, you need to follow the below steps: Step 1: Go to Administration, then select Masters, then select Account, then select Add or Modify, then select the customers. Step 2: Add or edit the vendors you want to add or edit, and then you can change or add the customers or vendors.

Q: How do I create a party to whom the material is being transferred?

To create a party to whom the material is being transferred, follow these steps: Step 1: Open your company then go to Administration. Step 2: Select Masters tab and click on Account. Step 3: Click on Add option and enter Account details such as account name, group, address, GSTIN etc. Step 4: After entering details save the account master by clicking on save button or using F2 shortcut Key.

Q: Why is the purchase price pick zero while create purchase voucher in BUSY?

If the purchase price pick zero while create purchase voucher in BUSY that means the price is not updated in item master. To update the price in item, follow these steps: Step 1: Go to administration section then click on master Step 2: Choose item then click on modify option. Step 3: Now, access the item master in modify mode, update the purchase price then save the master.

Q: How can I view all material center that i have created in BUSY?

To view all material center that you have created in BUSY, then follow below steps: Step 1: Go to Administration and click on Master submenu and then click on material center option Step 2: After that click on list option and then click on Screen option and then select standard format option Step 3: Now select All material center option and then press ok to open list.

Q: Can I change the state of a party after it has been created?

Yes, you can change the state of a party after it has been created. To change the state of a party, follow these steps: Step 1: Open your company then go to Administration menu. Step 2: Click on Account option and then click on modify. Step 3: Select the required account then update the state and save account master by clicking on save button or using F2 shortcut Key.

Find Solutions to Common Issues Related to configurations - master configuration

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Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Why is the stock quantity showing less after deleting a sale in BUSY Accounting Software?

If you are deleting the sales invoice from BUSY it will effect on the stock, please check the below steps : 
Step 1: If you deleting a sales invoice the inventory and stock will be affected. They get Mismatch
Step 2: The sales amounts and quantity will be getr changed and affects on the valuation.
Step 3: In the stock Status report , inventory records will mismatch.

How can I ensure that items with similar names is not exist in BUSY data?

In BUSY, you can not create any master with same name. Further, you can check the item list and verify the items manually by follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: select item master then click on list.
Step 3: Select screen, then standard format then select all master.
Step 4: Now, click on ok tab and view the list.

Will changing the name of an item affect previous entries where it was used?

Yes, changing the name of an item will affect previous entries where it was used in BUSY and it would change the name of the item in previous entries too. It is recommended to cross-reference with source documents like invoices, receipts, or purchase orders to confirm accuracy.
Note: It is recommended to take latest backup of the data before changing the name of item in BUSY.

I created some adjustments for an account last year, but after changing the account group this year, those adjustments seem to have disappeared. How can I get the adjustments back?

If you change an account group of a party in current year not in the last year then the changes made in last year will no update in the current year. To fix this you need to change the account group in last year too and then change the financial year with new and changed masters.
Note: Take backup of your date before making any changes.

I am unable to validate parties added in BUSY. Can you please guide me on how I can resolve this issue?

if you are unable to validate GSTIN No GSTIN no following the step to resolve issue 
 Step 1: Check the GSTIN No is Correct and Valid 
 Step 2: Check internet Connection is Stable 
 Step 3: Disiable the antivirus or mircrosoft difender security 
 Step 4: Check firewell and disiable the firewell 
 Step 5: check firewell port if showing block unblock it.

I am not able to add or edit masters like customers, vendors etc. in BUSY. Can you help?

If you are not able to add or edit masters like customers, vendors, etc. in BUSY, you need to follow the below steps:
Step 1: Go to Administration, then select Masters, then select Account, then select Add or Modify, then select the customers.
Step 2: Add or edit the vendors you want to add or edit, and then you can change or add the customers or vendors.

How do I create a party to whom the material is being transferred?

To create a party to whom the material is being transferred, follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Masters tab and click on Account.
Step 3: Click on Add option and enter Account details such as account name, group, address, GSTIN etc.
Step 4: After entering details save the account master by clicking on save button or using F2 shortcut Key.

Why is the purchase price pick zero while create purchase voucher in BUSY?

If the purchase price pick zero while create purchase voucher in BUSY that means the price is not updated in item master. To update the price in item, follow these steps:
Step 1: Go to administration section then click on master
Step 2: Choose item then click on modify option.
Step 3: Now, access the item master in modify mode, update the purchase price then save the master.

How can I view all material center that i have created in BUSY?

To view all material center that you have created in BUSY, then follow below steps:
Step 1: Go to Administration and click on Master submenu and then click on material center option 
Step 2: After that click on list option and then click on Screen option and then select standard format option
Step 3: Now select All material center option and then press ok to open list.

Can I change the state of a party after it has been created?

Yes, you can change the state of a party after it has been created.
To change the state of a party, follow these steps:
Step 1: Open your company then go to Administration menu.
Step 2: Click on Account option and then click on modify.
Step 3: Select the required account then update the state and save account master by clicking on save button or using F2 shortcut Key.

Frequently AskedQuestions