Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
How can I take backup from BUSY?
To take the backup from BUSY then follow the below steps.
Step 1: Go to administration and then configuration
Step 2: Then backup configuration and you can specify the folder path from monday to sunday.
Step 3: Enable the option prompt for backup at the time of closing the company it means when you close the company then window get open to ask for backup either yes or no. If you enable the enforce backup option then company will get close without taking the backup then save it.
Why does the user dashboard appear as a blank screen in BUSY?
If the user dashboard appear as a blank screen in BUSY then make sure the user dashboard is configured properly. Further, follow the below steps to check the user dashboard configuration:
Step 1: Go to administration section then click on configuration option
Step 2: Choose the user dash board configuration then select the required user.
Step 3: Configuration the dashboard and save the format.
Step 4: Now, Go to display section then click on my dashboard.
Step 5: specify report date then press on Ok tab and check the report.
Why am I not able to enter data between April to September?
You are not able to enter voucher between Aprit to September because you have freezed you data . Follow the steps to unfreeze it:
Step 1: Go to administration then utilities
Step 2: Now select data freezing option
Step 3: Select partial or full as per requirement
Step 4: In full data freeze all transaction will be freezed to the mentioned date
Step 5: In partial freezing you can select which voucher type is required for freezing
Step 6: Mention no in data freezeing to unfreeze data
How can I update the date wise HSN codes in BUSY ?
You can update the date wise HSN codes in BUSY by following these steps:
Step 1: Go to administration menu
Step 2: Then click on masters option
Step 3: Then click on item
Step 4: Then open the item master from modify or list button
Step 5: Then click on hsn code field and then click on checkbox available at the right side of HSN code field
Step 6: Then you can specify the date and HSN code in that field and click on ok button and save the master
I am trying to update my company information but the system is not accepting the registration number I entered. What should I do?
If you are trying to update your company information but the system not accepting
the login ID then you should follow the steps
Step1 take the backup of your company and send it to support@busy.in to recover
login ID password and its a chargeable service
Step2 after you get the recover data open company with new ID password
Step3 then go to company menu and click on Edit compny
Step4 then edit the company details like address company name
One of the parties is not showing the station option in BUSY. How can I add the station details for a party?
If some parties are not displaying the station option and you want to add station details, follow these steps:
Step 1: Station options depend on your account group. Check the account groups, and the default station option is visible for most groups.
Step 2: To check this go to Administration, select Master, and click on Accounts.
Step 3: Click on Modify then select your account and verify the associated groups.
Step 4: In the Accounts Master you can add station details.
I made a mistake in the item description on an invoice. How can I modify or cancel this invoice?
If you have made a mistake in the item description on an invoice, you can modify it by following these steps:
Step 1: Reopen the voucher.
Step 2: After entering the item on the invoice, locate the Item Description option, and modify it accordingly.
To cancel a voucher in BUSY, follow these steps:
Step 1: Open the voucher.
Step 2: Use the shortcut key ALT + X to cancel the voucher.
Step 3: Please provide remarks/reasons for the cancellation.
Marking transaction as goods or services in BUSY. Needed for GST filing. How to?
If You want to Marking Transaction Under Services Or goods for GST, follow these steps:
Step 1: Go to Administration, select Masters, then click on Items, and finally click on Modify.
Step 2: Select the item and Set the tax category to goods/Services. If you want to create a new tax category, press F3 on the tax category and create it.
Step 3: Also, check the HSN code. It should be a goods HSN code. For this, click on Validate and check.
One of my supplier's GST number is wrong how can I update it?
To update a supplier's GST number in BUSY, you can follow these steps:
Step 1: Go to administration menu
Step 2: Then click on masters option
Step 3: Then click on account
Step 4: Afterwards open the supplier master from modify or list option
Step 5: Then you can update GSTIN of supplier from GSTIN number field
Step 6: Then save the master
By following these steps, you will be able to update the GST number for your supplier in BUSY
I need to put my BUSY data on rewrite. What is the process and how long will it take?
To put you BUSY data on rewrite, you can follow these steps:
Step 1: Go to Housekeeping menu
Step 2: Click on Rewrite Books.
Step 3: A backup confirmation window will appear. If you have latest backup, you can proceed by clicking on You can proceed as I have the latest backup option. Process will start sucessfully.
Note : The time it takes to complete the process depends on the amount of data you have. Ensure you have latest backup before performing any housekeeping option in BUSY.