Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
How can I hide an item from being shown in the voucher?
You can deactivate the item master if you dont want to show it in dropdown menu of voucher by following these steps:
Step 1: Go to administration menu then click on utilities submenu
Step 2: Afterwards select deactivate masters option then select master type as item
Step 3: Select it as one item or group as required and then select deactivate option as Y to deactivate it and click on save button
Step 4: Your item is successfully deactivated
Why is error for a particular incvoice number showing?
If there is any error related to particular invoice number,it may be
1.If already same invoice number is entred or you are entering duplicate invoice number
2.If you are trying to upload invoices on portal from BUSY through gst e-returns or ewaybill or e-invoice,if already record with same invoice number is uploaded on portal
3.If there is any junk character in invoice number or if it exceeds maximum limit to maintain invoice or voucher number in BUSY
I received units of an item but the system is showing more consumed than that. Why would it show different quantities?
If the stock is showing more consumed than received quantity then it is because you have allowed for generating the voucher even if there is negative stock. For checking the configuration of Negative stock you can refer to the steps as below :
1. Go to Administration
2. Click on Configuration
3. Click on Warning alarm
4. From here check that you have either set No Action or Warning only Negative stock instead of Don't allow.
Why is the PDF invoice getting downloaded to my web browser directly instead of my desktop folder? How can I fix this?
The PDF invoice getting downloaded to my web browser directly instead of my desktop folder, you can follow these steps :
Step 1: Right-click on the thumbnail of any PDF file.
Step 2: On the menu, click Properties.
Step 3: A new dialog box will appear.
Step 4: Select Adobe Acrobat DC or Reader from the list as your default.
Step 5: Click ok to save and apply changes.
The item details are not getting populated when I try to create a credit note. How to fix this?
If you are entering a credit note without item in BUSY,it will be treated as an accounting voucher.In this case,you cant enter here your item details,you can pass a journal entry,
And If you want to enter with item credit note,you can follow given steps:
Step 1:Go to Transaction menu,
Step 2:Click on Sales Return (CR. Note)
Step 3:Click on Add,Here you can enter a voucher with your item Details.
Why am I getting an error when trying to change decimal place settings in BUSY?
There could be possible reasons as listed here if you are getting an error when trying to change decimal place settings in BUSY
1.If user is restricited to make changes in decimals settings
2.If configuration for decimal settings is incorrect which cant be saved
3.If same configuration is working in any other relese version,check for the latest release
Note:Must take backup before making changes in decimal settings in BUSY as it may affect your existing data
Why is the HSN code showing as invalid, and how can I resolve this issue?
To validate the HSN code, You can follow the given steps :
Step 1. Go to Administration Menu and then click on Masters
Step 2. Select the Item master and mention correct HSN code and validate it then save item master.
If you wants to validate Bulkwise HSN code then Follow these steps :
Step 1. Go to Transactions menu then click on GST miscilinious utilities.
Step 2. Select Validate HSN online
The distance is not calculating accurately in my bills. How can I correct this?
To correct the inaccurate distance calculation in your bills, you may follow below steps:
Step 1: Make sure you have entered the correct pincode in party master and in transport window.
Step 2: In transport window leave distance 0 if there's any discrepancy in pin to pin distance calculation, as it will auto calculate the distance through given pincode.
If still issue persists , so you can share your concern on support@busy.in as well.
GST registration process guidance in BUSY. Steps to guide through the GST registration process.
To register GST in BUSY you have to follow the steps
Step1 go to administration menu and click on configuration
Step2 Click on GST VAT option
Step3 Enable GST VAT reporting and select type as GST
select type of dealer as Regular and return filling frequency as monthly or quarterly
or default as per your need then fill GSTIN number and fill GST portal user name then
save
How do I configure the product details like units of measure, pricing etc?
If you wants to modify or product details or item details,follow these steps
Step 1 Take backup of company as changes in item details may affect existing transactions
Step 2 Go to administartion in company and masters
Step 3 Select item and open in modify
Step 4 Now you can modify details like unit,price and other details and save
Note:You can also update item information in existing voucher by selecting item in voucher and open it by ALT+M