Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - other configurations
I enabled e-invoicing but my customers are not receiving the e-invoices. What could be wrong?
If you have enabled e-invoicing and are unable to send it to the customer, it is recommended to check the following steps:
Step 1: You can send the E-invoice details through invoices.
Step 2: You can send it through email and WhatsApp.
Step 3: Ensure that the correct email addresses and mobile numbers of your customers are entered in their respective profiles in BUSY.
Step 4: Verify that the email settings in BUSY are configured correctly, including the SMTP server details and authentication credentials.
Step 5: Check the WhatsApp configuration and customer numbers.
Step 6: Confirm with your customers if the e-invoices are not being filtered into their spam or junk folders.
How do I configure invoices to show proper GST details in BUSY?
In BUSY, we have to add tax rate in Item master with HSN Code, GST details in party master and charge GST during Voucher entry. Accordingly will reflect in GST Reports and generate ereturn also.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Masters
Step 3: Account
Step 4: Add it and mention the Required GST Details like Country, State ,GST Number, PAN Number and Type of Dealer. GST Validate option is given.
Step 5: Item
Step 6: Add it with GST details like Correct Tax rate , HSN Code. HSN Validation option is given.
Step 7: Transaction
Step 8: Select the required Voucher type and charge GST by selecting Sale/Puc Type.
Step 9: Under Display Menu, Can check GST Reports with multiple filteration type.
How do I add new supplier and material centre details in BUSY?
To add new supplier and material centre in BUSY please follow these steps:
For new supplier master:
Step 1: Go to administration menu
Step 2: Then click on masters
Step 3: Then click on account
Step 4: Afterwards click on add button
Step 5: Then you can add supplier master in BUSY
For material centre:
Step 1: Go to administration menu
Step 2: Then click on masters
Step 3: Then click on material centre
Step 4: Then click on add button to add the material centre master
Step 5: After that you can create material centre
Note: Make sure multigodown feature should be enable in inventory tab
How can I set my purchase voucher numbering automatic in BUSY?
To maintain the voucher numbering automatic in the purchase voucher then follow the below steps.
Step 1: Click on Administration and then configuration
Step 2: Then voucher series configuration and then select voucher type as purchase then series after that click on voucher numbering tab.
Step 3: Select voucher Numbering type as automatic and mention the renumbering frequnecy as per your need either daily, monthly or yearly.after that select the embed year in voucher number as Prefix, If want to add something before voucher number and As Suffix,If want to add something After voucher number.the voucher number should not be more than 16 characters and can use hypon and forward slash sign Only.
Step 4: During Voucher Entry, It will reflect accordingly.
Some HSN codes are showing invalid. How do I find and update the correct HSN codes in BUSY?
To find and update the correct HSN codes in BUSY, you can use the HSN Validation utility in the software. This utility will help you identify which HSN codes are valid and which ones are invalid, for validating HSN Code in bulk you can follow the below steps:
Step 1: Go to Transaction menu and click on GST Misc Utilities.
Step 2: Click on Validate HSN Online then select multiple HSN.
Step 3: Select All item or item group for option to load HSN data as per requirement then click on Load Data.
Step 4: Click on validate HSN online
Step 5: Once you have identified the invalid codes, you can update them by editing the item master data in BUSY.
The job ID is not showing up as a column in the job register. How can I add it to view the duplicates?
If it is possible to create a custom column report to check for duplicates in job IDs in BUSY ,Please follow below steps:
Step 1: Open the Job work registers then click on custom column option available in the report’s header part.
Step 2: Create a format name and click on add new column. enter the details such as heading, position, data type, etc. for the new column.
Step 3: Select a category then specify the column and click on fields.
Step 4: Search for the Job ID field and select it then save your changes.
Step 4: Reopen the report with the format name that you created. You will see your new column with the Job ID
How can I change the name or details of a product in BUSY after I have already created it?
If you wants to change item name or other details in BUSY,follow these steps
Step 1 Go to administartion and then masters
Step 2 Select item and modify
Step 3 Now you can search item to be modified in modfy item
Step 4 Now edit item name or other details
Step 5 Now save the changes
Step 6 If you wants to change or update item details during voucher entry,open voucher and select item in voucher and use alt+m,it will open item in modify mode and then edit item details and save,reapply item in voucher and proceed
Note:Before making any changes,please take backup as also making changes in item master may affect your exiting data if item is used in vouchers
Is it possible to create a custom column report to check for duplicates in job IDs in BUSY
Yes, it is possible to create a custom column report to check for duplicates in job IDs in BUSY ,Please follow below steps:
Step 1: Open the Job work registers then click on custom column option available in the report’s header part.
Step 2: Create a format name and click on add new column. enter the details such as heading, position, data type, etc. for the new column.
Step 3: Select a category then specify the column and click on fields.
Step 4: Search for the Job ID field and select it then save your changes.
Step 4: Reopen the report with the format name that you created. You will see your new column with the Job ID
How to confifure backup in BUSY
To configure backup in BUSY follow the steps
1 open the company and Go to administration menu and click on configuration
2 Click on backup configuration then set the path for backup on each date
3 enable prompt for backup at the time of close company as Y and save
You can also configure BUSY agent backup by the following way
1 install BUSY agent on the same path where BUSY installed
2 then click on general configuration and set the data directory path and save
3 Click on backup configuration local and set a path for local drive backup then click on
backup schedule and fixed the dates and time to take backup and save
The raw material I purchased is reflecting in the purchase account but not showing in the closing stock. How do I get it to show in the closing stock?
If your raw material is reflecting in the purchase account but not showing in the closing stock, you can try the following steps.
Step 1. Go to Administration, select Configuration, then Masters. Click on Items and then click on Modify.
Step 2. Select the item that is not reflecting in the closing stock.
Step 3. Check if you have enabled Don't Maintain Stock Balance. If it's enabled it won't be shown in the closing stock.
Step 4. If you want to see raw material in the closing stock, disable Don't Maintain Stock Balance.
Step 5. Take the backup of your data, Then go to housekeeping and run Regenerate Dual Voucher then check the stock.
