Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry accounting
How can employees initiate a request for materials from the store in the system?
We have to enable the Sale Challan feature and can pass the voucher entry.
Pls Follow the Below Steps :
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: Inventory
Step 5: Enable the Sale Challan Option then On Configuration can restrict as per your need.
Step 6: Transaction
Step 7: Material Issue to party voucher
Step 8: Add
Step 9: Sales Voucher
Step 10: Pick Sales Order through F11 Shortcut Key in Sales Voucher. ( Party should be Same)
Note : Through Sales and Purchase Challan only Inventory get Hit.
The software is not calculating taxes correctly on my invoices. What should I do?
If software is not calculating taxes correctly in invoice then please
follow the given steps
Step 1: Please check GST category in item master is correct.
Step 2: Please check the tax category master is correct.
Step 3: Pleae check if you have selected sale type as Itemwise or inclusive then
enter on the item is important to calculate tax.
Step 4: If you have selected multirate and particular rate then make sure you have
applied tax by pressing F4.
How do I take help regarding improper or incorrect entries made in BUSY
To seek help regarding improper or incorrect entries made in BUSY, you can follow these steps:
1. Refer to the BUSY user manual or documentation for guidance on correcting entries.
2. Reach out to BUSY's customer support team through their official website or contact details provided.
3. Join online forums or communities related to BUSY software, where you can ask for assistance from experienced users.
4. Consider consulting with a professional accountant or bookkeeper who is familiar with BUSY software for expert advice on rectifying the entries.
I am getting an error that an invoice already exists with the same GSTIN how do I fix this in BUSY
If you are getting an error that an invoice already exists with the same GSTIN that means
the party name you have mentioned in voucher its gstin is matching with some other party
so select the party master mentioned in voucher and click alter M to modify and click on
validate Gst number option if its shows correct then modify the other party gstin in which same
gst number exist otherwise modify the party gst number and save then resave the voucher again
I want to book some charges like freight under non-taxable expenses. How can I do this in the software?
To book freight charges under non taxable expenses you need to follow the steps
Step1 go to administration menu and click on master
Step2 click on account and add
Step3 make the new account ledger of freight charges make the group as direct expense
and select tax type as GST not applicable and save the ledger
Step4 then go to transaction menu and click on payment voucher and make the
freight charges entry as per your requirement
Why is the sales invoice number not getting reflected in the credit note even though I entered it?
The sales invoice number is not being reflected in the credit note. To resolve this issue, follow these steps:
1: Create the credit note before adjusting the sales invoice.
2: Ensure you provide the correct voucher number.
3: Do not change the amount in the credit note window within the sales voucher.
If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. You can also reach us via email at Support@busy.in for further assistance.
How can I re-print a bill or invoice in BUSY if I have already printed it once?
To Print a bill or invoice in BUSY if it already
Print once then you need to follow the steps
Step1 Go to Transaction menu and click on sale then List
Step2 from the list of sale voucher select the Invoice and open it in modify mode
Step3 then by using shortcut key of Alter and P together or by clicking on print option you can print the same invoice
Step4 select number of copy to print and slect format then click on Print
Resolve incorrect totals and calculations in BUSY invoices.
Incorrect total or calculation in BUSY invoices might be occour due to many reasons
you should follow the steps to resolve
1 Check the Item masters tax rate mention in voucher and applied in voucher
if both are different then modify it
2 If the Discount is applied after tax then the value of invoice might be changed
3 Check the bill sundry ledger taggings if applied in voucher the bill sundry must
effect properly in voucher
How to record an advance payment received from a customer?
If you want to record Advance payment received from customers in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions menu.
Step 2: Choose the Receipt Voucher and click on Add to record the expense.
Step 3: Fill in the necessary details such as Date, Voucher no., Amount, etc. in the selected voucher.
Step 4: If you want to pay tax on advance receipt then select GST nature as Advance Receipt.
Why am I unable to see the option to do journal entries in BUSY?
You can do the journal entry from the below steps.
Step 1: Click on Transactions
Step 2: Then Journal
Step 3: Then Add
If you are not able see the journal voucher then give rights to the sub user.
Pls follow the below steps for User Rights :
Step 1: Click on Administration
Step 2: Then Users
Step 3: Select the user and On Expand Menu Option can give rights to the user by tick the journal Add option and save it.