Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I am unable to transfer a sale from regular GST billing to non-GST billing. How can I resolve this?
To resolve the issue of transferring a sale from regular GST billing to non-GST billing in BUSY, you can follow these steps:
Step 1. Open the sale voucher in BUSY.
Step 2. Go to the 'Billing' section of the voucher.
Step 3. Change the GST rate to '0%' or select the appropriate non-GST tax rate.
Step 4. Save the changes.
Step 5. The sale will now be transferred to non-GST billing.
I entered a bill in BUSY yesterday but today it's showing the wrong amounts. What should I do?
If you have entered the bill yesturday but todays the amount get mismatch then the below steps.
Step 1: Make sure that you have correctly entered the voucher yesturday.
Step 2: If you have sub user then might be the user has modify the voucher.
Step 3: To avoid such issue,then use the audit trial feature. This feature will display the data who has added,modify and deleted the voucher with the date and time.
How can I make the rate for an item show up automatically when entering it in an entry?
To make the rate for an item show up automatically when entering it in an entry in BUSY, you need to follow these steps :
Step 1: Go to administration menu click on masters
Step 2: Items click on modify mode and select item now mention the default sale or purchase price in item master and click on save button.
Step 3: Now during entry price will automatically show up when select an item.
What should I do if I want to charge IGST as per shipping party details but receive warning for invalid tax as billing party belongs to same state?
If you want to apply tax as per shipping party details and receive error of invalid tax, follow these steps:
Step 1: Go to transaction then click on sales voucher.
Step 2: Click on modify then mention the voucher series, date and voucher number then open the invoice in modify mode.
Step 3: Now, open the billing shipping window and update the billing shipping details in gst report basis field then save the invoice.
I deleted a payroll entry for an employee and re-entered it, but now there are duplicate journal entries showing up. How can I remove the duplicate entry?
To remove duplicate payroll journal entries,please follow steps
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
How do I correct the date if I enter it wrongly while creating a voucher?What is the process to cancel an e-way bill in BUSY?
You can edit the date if it is wrong while creating a voucher in BUSY. To cancel an e way bill in BUSY, you can follow these steps:
Step 1: Open that voucher which e way bill you want to cancel.
Step 2: Click on cancel button located on top right corner or press ALT+X.
Step 3: Set Y on cancel E way bill on Govt portal and mention reason and remarks and ok.
What is the right way to change account heads or tagging for transactions that are already recorded? Should I edit the voucher or regenerate it?
You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it.
Step 2: Then after data backup run the regenerate dual voucher from housekeeping
I made changes to the account tagging but it is not reflecting after regenerating vouchers. What should I do to see the updated tags?
You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it.
Step 2: Then after data backup run the regenerate dual voucher from housekeeping
I made changes to transaction tags but only new entries are reflecting correctly. How can I regenerate old data to show the changes?
You should have to edit the first then run regenerate dual voucher in the BUSY for the tags and account head.
Step 1: When you do the changes for tags and account head in the bill sundry then re enter it that bill sundry in the voucher after removing from the F9 shortcut Key and save it.
Step 2: Then after data backup run the regenerate dual voucher from housekeeping
How to resolve the issue of a small window of item information not appearing on the right side during purchase entry?
If the item information window is not showing on the purchase voucher's right side, then you need to check these:
1. Might be you are using the BUSY 17 or lower version as it is not available in lower version. So check in the latest version of BUSY
2. May be your screen is cutted from right side, in that you need to adjust your system's screen resolution. The recommended resolution is 1366X768.