Frequently Asked
Questions

Find Solutions to Common Issues Related to configurations - voucher entry both

FAQs

The software seems to be using my client's GST registration state rather than the actual place of supply to determine which GST to apply. Why is it doing this and how can I override it?

If you are using the billing shipping details then place of supply shows as per the GST basis selected by you in the window. If you select the GST report basis as per party master then place of supply will show as per party state. If you select the billing shipping details, then place of supply will show as per the state mention in the billing shipping details window.

The software is incorrectly applying SGST/CGST instead of IGST when I invoice out-of-state clients for supplies within my own state. What is causing this and how can I fix it?

If you are using the billing shipping details then place of supply shows as per the GST basis selected by you in the window. If you select the GST report basis as per party master then place of supply will show as per party state. If you select the billing shipping details, then place of supply will show as per the state mention in the billing shipping details window.

I'm unable to select the correct place of supply when generating an invoice for an out-of-state client. The software keeps defaulting to my own state. What should I do?

If you are using the billing shipping details then place of supply shows as per the GST basis selected by you in the window. If you select the GST report basis as per party master then place of supply will show as per party state. If you select the billing shipping details, then place of supply will show as per the state mention in the billing shipping details window.

How can I enter the GST amount separately within a voucher in BUSY? Currently, the tax is added automatically with the taxable amount in the item body.

If you want to enter GST separately within a voucher in BUSY and do not want the tax to be applied automatically along with the taxable amount in the item body, then you should keep the purchase or sale type as either Central/Local Multi-rate. After that, click on apply tax, or while keeping the cursor in bill sundry, press F4, and the tax will apply separately in bill sundry.

Why does the place of supply rule seem to only apply to hotels and restaurants? How does it work for other businesses like mine?

If you are using the billing shipping details then place of supply shows as per the GST basis selected by you in the window. If you select the GST report basis as per party master then place of supply will show as per party state. If you select the billing shipping details, then place of supply will show as per the state mention in the billing shipping details window.

The software is not allowing me to add my GRR number. What should I do to add my GRR number to invoices?

If you want to add a GRR Number, follow these steps. 
 Step 1. Go to Administration, select Configuration, and click on Voucher Series Configuration. 
 Step 2. Choose the voucher type and click on Series,then Voucher Configuration. 
 Step 3. Enable Input Transport Details by pressing Y. 
 Step 4. When you enter a voucher in that series, you can enter the GRR number in the Transport Window.

The software is showing invalid GSTIN when I try to generate invoices. What could be the reason and how can I fix this?

To correct an invalid GSTIN while generating invoices, follow these steps.
 Step 1. Go to administration menu then click on Masters.
 Step 2. Now click on Account and then choose modify.
 Step 3. Now select the account master from drop down list that contains the incorrect GSTIN number.
 Step 4. Now Enter the correct GSTIN number in respective field and click on validate button to validate the correctness.

The debit and credit values are showing a difference of rupee in some bills. What should I do to fix this?

If there is a difference of 1 rupee in debit and credit values in some bills in BUSY, it is generally ignored. However, if you want to fix it, you will need to match all the bills and find the one that is causing the difference by check in short range in period then you will get the period or date where showing mismatch and correct the entry.

What steps should I follow if my vouchers/entries won't save after making changes?

If your entries are not saving after making the changes you can follow these steps:
Step 1: Ensure that all the required fields is properly specified in voucher
Step 2: Make sure you have save the invoice properly
Step 3: If it is showing some error while saving the invoice try to check the error and solve it accordingly 
Step 4: Close the BUSY software and reopen it again and check

How do I change the narration or details on an invoice in BUSY?

To change narration or other details on an invoice in BUSY, you need to follow these steps:
Step 1: Go to Transaction menu and select the voucher type such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher which you want to modify
Step 3: After open the voucher update the narration and other details and save changes.
Note: Take backup of your data before making any changes.