Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
Why does the place of supply rule seem to only apply to hotels and restaurants? How does it work for other businesses like mine?
If you are using the billing shipping details then place of supply shows as per the GST basis selected by you in the window. If you select the GST report basis as per party master then place of supply will show as per party state. If you select the billing shipping details, then place of supply will show as per the state mention in the billing shipping details window.
The software is not allowing me to add my GRR number. What should I do to add my GRR number to invoices?
If you want to add a GRR Number, follow these steps.
Step 1. Go to Administration, select Configuration, and click on Voucher Series Configuration.
Step 2. Choose the voucher type and click on Series,then Voucher Configuration.
Step 3. Enable Input Transport Details by pressing Y.
Step 4. When you enter a voucher in that series, you can enter the GRR number in the Transport Window.
I am unable to select the unit for the specific item while creating the voucher What could be the issue?
If you are unable to select the unit for specific item while creating voucher please follow given below steps:
Step 1: Go to administtration menu
Step 2: Then click on masters
Step 3: Then click on item
Step 4: Afterwards open the item from modify or list option
Step 5: Then check the unit of that item
Step 6: Check the unit master is properly specified or not then save the changes accordingly
What could be the reasons if the software is not calculating the correct tax rate of an item in voucher?
If software is not calculating the correct tax rate of an item there could be a several reasons of it:
1. If you have selected wrong sale/purchase type in voucher
2. If you have selected wrong tax category in item master
3. If you have specify the date wise tax rate in tax category master
4. If you are using change tax rate on the basis of price option available in tax category
My sales invoices are not showing multi-rate GST even after I selected the option. What could be the reason?
If your sales invoice are not showing the multi rate GST when you already selected the multi rate sale purc type,Then pls follow the below steps.
Step 1: Make sure that the Tax category should be mention in the item master.
Step 2: Check the sale purc type, If you have configure the different tax rate accounts. Then make sure that all the tax rate should be define properly.
Some bill sundry accounts like discount and freight are not tagged in BUSY purchases How do I fix this
We have to open the Purchase Voucher in Modify Mode then add the Discount, Freight Bill Sundry in It..
Pls Follow the Below Steps :
Step 1: Transactions
Step 2: Purchase Voucher
Step 3: Modify
Step 4: Add Discount, Freight Bill Sundry
Also Check when you open the Bill Sundry, Accounting for Sales and Puchase should be tagged properly under option Adjust in Sale and Purchase Amount should be N then Tag Freight Account.
The software is showing invalid GSTIN when I try to generate invoices. What could be the reason and how can I fix this?
To correct an invalid GSTIN while generating invoices, follow these steps.
Step 1. Go to administration menu then click on Masters.
Step 2. Now click on Account and then choose modify.
Step 3. Now select the account master from drop down list that contains the incorrect GSTIN number.
Step 4. Now Enter the correct GSTIN number in respective field and click on validate button to validate the correctness.
The debit and credit values are showing a difference of rupee in some bills. What should I do to fix this?
If there is a difference of 1 rupee in debit and credit values in some bills in BUSY, it is generally ignored. However, if you want to fix it, you will need to match all the bills and find the one that is causing the difference by check in short range in period then you will get the period or date where showing mismatch and correct the entry.
When I enter a sales return, it's being booked under "Sales" instead of "Sale Returns." What am I doing wrong?
If you want to enter the sales return in the sales voucher,then pls follow the below steps :
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then Inventory
Step 5: Enable the option allow sales return in the sales voucher
Step 6: When you pass the sales voucher then enter the sales return quantity with the minus sign.
Why is the invoice not saving after I generate it? Where are invoices saved so I can retrieve them later?
To view the generated invoices in BUSY, follow these steps:
Step 1: Go to Transactions.
Step 2: Click on the voucher type, and you will see three options: Add, Modify, and List.
Step 3: Select the List option.
Step 4: You can now view a list of all the generated invoices.
Even you can see account ledger by using shortcut key Alt with L.