Frequently Asked Questions

Yes, e-invoice cancellation is possible in BUSY follow the below steps to do the same: 
To cancel an E invoice through BUSY first we need to cancel the voucher as well. 
Step 1: After cancellation of voucher a window appear as 'Do you want to cancel an E invoice from portal'
Step 2: Select Y and mention the remarks of cancellation.
Step 3: Press ok and cancel it.

To download the complete invoice instead of a blank or cut-off one, you need to ensure that all the necessary details are filled in correctly while generating the invoice. Once the invoice is generated, you can save it and choose the option to generate the invoice. If the invoice is still coming out blank or cut-off, you need to re create full invoice and save it.

For pick the last price given to a customer, follow these steps:
step 1: Go to adminstration menu
Step 2: selct the option of configuration
Step 3: then select the option of features & option.
Step 4: Then click the option of inventories and then click the click on item pricing mode
Step 5: Then mark the option of show party's last price in sales voucher and then press ok option.

for record the Purchase of a fixed asset , fillow these step:
Step 1: Create an item master for fixed assets and tag them with the specified purchase account.
step 2: then Go to transaction menu
Step 3: click on purchase voucher
Step 4: enter all the information like party name, date, purchase type and vch no and name etc
Step 5: After applying tax in VCH, please save the voucher.

You need to check below steps to adjust back date invoice properly: 
 Step 1: Ensure user restriction by admin user to do back date entries. 
 Step 2: Audit or approved voucher can not be modified. 
 Step 3: As per government guideliness once an IRP has been generate it can not be modified. 
 If still issue persists then can share concern on support@busy.in

In BUSY, the software initially shows the total amount of all the bills and then provides the detailed breakup below it after data entry. This is the expected behavior, and reconciliation refers to matching the summarized total amount with the detailed breakup. If you are unable to see the full details you need for reconciliation, it is recommended to check after completing the data entry process.

To amend a bill number in BUSY you can follow below given steps.
 Step 1: Take a latest backup of the data.
 Step 2: Go to transaction menu and select the voucher type for which you want to modify bill number.
 Step 3: Click on modify option and then navigate to the voucher number field and modify the number in case of manual voucher numbering.

To update the invoice amounts correctly in BUSY, you can modify the invoice entries and ensure that the tax amounts are captured accurately. Additionally, you can delete any duplicate entries, retag certain heads like freight charges to the correct accounts, and regenerate the invoices after making the necessary modifications. Finally, validate the updated sales register and values to ensure that the invoice amounts are reflecting correctly.

The correct way to add tax amounts like GST to an invoice in BUSY without errors is to select the appropriate tax category for each item or service being billed. 
 Step 1 : Make sure to enter the correct tax rate and ensure that the tax amounts are calculated accurately. 
 Step 2 : Double-check the invoice before saving or submitting to avoid any errors.

If you are facing error related to tax type in bill sundry during voucher entry then you can follow the below steps:
Step 1: Open the required invoice in modify mode.
Step 2: Now, Press alt+m at bill sundry in which error is showing then correct the bill sundry nature as per tax type tagged in account master.
Step 3: After save the bill sundry, save the invoice.