Frequently Asked
Questions

Q: I am facing issues with voucher entry in BUSY software, how to resolve?

Please provide the additional details about the issues or error message which is showing while opening the report. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by regenerating report.

Q: How do I troubleshoot when bill is not showing up after voucher generation?

To troubleshoot the issue of the bill is not showing up after voucher generation in BUSY you can try the following steps: Step 1: You have to go to the transaction tab Step 2: Then click on voucher like-sales,purchase,payment etc press enter once Step 3: Then click on modify or list and you can see the bills you have already saved in your company

Q: What is the process for creating an invoice/sale without the sale type field?

If you want to create the sales invoice without the sale type in the voucher then you can disable the GST VAT feature from the below steps. Step 1: Click on Administration Step 2: Then Configuration Step 3: Then Features and Options Step 4: Then GST VAT option and untick it. Additionally, if you dont want to untick then can use the exempt sale type in the voucher.

Q: How do I correct an invoice when wrong material centre was selected?

To correct an invoice when wrong material centre was selected then follow the given steps: Step 1: Go to transaction menu Step 2: Click on voucher option Step 3: Then click on list option Step 4: Then open voucher in modify mode and select correct Material centre Step 5: Then click on save button to save the voucher

Q: How can i create a sale if there is no item available?

To add sale voucher in BUSY, you need to add items as it is mandatory. To know how to add items follow the below steps: Step 1: Go to administration menu then select masters. Step 2: Select item option and click on add. Step 3: Enter the required details such as name, group, unit, etc then save. After that you can add sale voucher with items.

Q: How do i change or modfiy party name in voucher in BUSY?

Here are the steps for change or modify party name in voucher : Step 1: Go to Transaction Menu Step 2: Click on Voucher Step 3: Then click on List option and open the voucher Step 4: Go to the party name field and change the party name Step 5: Then save the changes by click on save button

Q: Should I take a backup of the company before canceling the bill?

Yes, it is recommended to take a backup of the company before cancelling the bill in BUSY. For cancelling the bill please follow below steps: Step 1: Open company then go to transaction menu Step 2: Select Voucher type and open voucher through modify and list menu Step 3: Click on cancel which was given on top of right side Step 4: Mention cancellation narration and press enter.

Q: How do I create a debit note for purchase returns within BUSY?

We can create the debit note for purchase return in BUSY. Pls follow the below steps : Step 1: Click on Transactions Step 2: Then Debit note without item Option Step 3: Then Add Step 4: In the voucher, Select the GST nature of Credit note received against purchase. Then DEBIT the party master and CREDIT the purchase and tax account.

Q: I'm having trouble saving a document/bill/invoice in BUSY. How can I fix this?

Kindly tell the error details which are you are facing while saving voucher further you can check below mentioned things Step 1 : Check if there is any incorrect details in voucher Step 2 : Check If there any validation set related to zero qty or amount for that voucher Step 3 : Check user rights as it can be rights issue

Q: How can I enter product details without it resulting in a negative quantity?

To enter product details in BUSY you need to add purchase transaction in BUSY, please follow the below steps: Step 1: Go to the transactions menu and select 'Purchase'. Step 2: Add a purchase transaction with product details including quantity, unit, and price, then save the invoice. Step 3: After completing this purchase transaction, your stock of the product will be updated in your godown.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am facing issues with voucher entry in BUSY software, how to resolve?

Please provide the additional details about the issues or error message which is showing while opening the report. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

How do I troubleshoot when bill is not showing up after voucher generation?

To troubleshoot the issue of the bill is not showing up after voucher generation in BUSY you can try the following steps:
Step 1: You have to go to the transaction tab 
Step 2: Then click on voucher like-sales,purchase,payment etc press enter once 
Step 3: Then click on modify or list and you can see the bills you have already saved in your company

What is the process for creating an invoice/sale without the sale type field?

If you want to create the sales invoice without the sale type in the voucher then you can disable the GST VAT feature from the below steps.
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST VAT option and untick it.
Additionally, if you dont want to untick then can use the exempt sale type in the voucher.

How do I correct an invoice when wrong material centre was selected?

To correct an invoice when wrong material centre was selected then follow the given steps:
 Step 1: Go to transaction menu 
 Step 2: Click on voucher option 
 Step 3: Then click on list option 
 Step 4: Then open voucher in modify mode and select correct Material centre 
 Step 5: Then click on save button to save the voucher

How can i create a sale if there is no item available?

To add sale voucher in BUSY, you need to add items as it is mandatory. To know how to add items follow the below steps:
Step 1: Go to administration menu then select masters.
Step 2: Select item option and click on add.
Step 3: Enter the required details such as name, group, unit, etc then save. After that you can add sale voucher with items.

How do i change or modfiy party name in voucher in BUSY?

Here are the steps for change or modify party name in voucher :
 Step 1: Go to Transaction Menu 
 Step 2: Click on Voucher 
 Step 3: Then click on List option and open the voucher
 Step 4: Go to the party name field and change the party name 
 Step 5: Then save the changes by click on save button

Should I take a backup of the company before canceling the bill?

Yes, it is recommended to take a backup of the company before cancelling the bill in BUSY.
For cancelling the bill please follow below steps:
Step 1: Open company then go to transaction menu
Step 2: Select Voucher type and open voucher through modify and list menu
Step 3: Click on cancel which was given on top of right side
Step 4: Mention cancellation narration and press enter.

How do I create a debit note for purchase returns within BUSY?

We can create the debit note for purchase return in BUSY. Pls follow the below steps :
 Step 1: Click on Transactions
 Step 2: Then Debit note without item Option
 Step 3: Then Add 
 Step 4: In the voucher, Select the GST nature of Credit note received against purchase. Then DEBIT the party master and CREDIT the purchase and tax account.

I'm having trouble saving a document/bill/invoice in BUSY. How can I fix this?

Kindly tell the error details which are you are facing while saving voucher further you can check below mentioned things 
Step 1 : Check if there is any incorrect details in voucher 
Step 2 : Check If there any validation set related to zero qty or amount for that voucher 
Step 3 : Check user rights as it can be rights issue

How can I enter product details without it resulting in a negative quantity?

To enter product details in BUSY you need to add purchase transaction in BUSY, please follow the below steps:
Step 1: Go to the transactions menu and select 'Purchase'.
Step 2: Add a purchase transaction with product details including quantity, unit, and price, then save the invoice.
Step 3: After completing this purchase transaction, your stock of the product will be updated in your godown.

Frequently AskedQuestions